AmazonReviews 11,108

May 29,2020:
As I am unable to shop in person and ship in person products to my children, I attempted to place orders on Amazon for the products I wanted.
I received order confirmations from Amazon shortly after placing the orders.
Few hours later, Amazon flagged my orders as fraudulent activities, cancelled the orders and informed me that I will receive credit for any charges placed on my bank card.
My bank card was charged for two transactions by Amazon/Marketplace.
I attempted to call Amazon customer support where a voice message informed me that Amazon is not answering incoming customer service calls.
June 1,2020:
My bank card was charged for a third transaction by Amazon/Marketplace.
I receive an email from Amazon stating my order which was cancelled by Amazon, was indeed shipped and I should get it on June 3,2020. I attempted to click the links in the message and the result shows no orders, no items to be shipped and no order tracking.
I finally found a chat link on Amazon's customer service and there was an option to have Amazon call me. I get the call, I provide the order number from the shipping confirmation email, I provided the three amounts I was charged by Amazon for the Amazon cancelled orders. I was informed that this issue is being forwarded to a customer service specialists to handle it as the order was locked by them. I was informed that I will get an email within 24 - 48 hours from the customer service specialist and that Amazon will investigate the issue and see if a refund is warranted which may take place within 3-4 business days after the specialist's review.
So in effect, it took Amazon less than 1 hour to botch my order, charge me for items that were cancelled, and I am being asked to wait what amounts to over 10 days from the order attempt date to get my money back.
Its high time businesses are treated as we customers are treated. Amazon gets all profits to hoard while consumers get the shaft.
After shopping with Amazon since its inception, this customer is leaving. During these times where more emphasis is being made on contactless business transactions, Amazon surely proved its in the stone age with business acumen focused on gobbling profits from customers and treating them as they are refuse.

My wife and I have been Amazon Prime members for 10 years and enjoyed good service for many of those years! Unfortunately capitalistic greed has declined anything good this company had to offer! The company used to have excellent customer service and shipping practices. Now is the worst company to order from in the USA. Seems as though they're pushing products shipped directly from China. Two in the last month I ordered that I was unaware of that were shipped out of China! They do not explain in a listing that the product will be shipped from China! They expect you to look it up because they do not care about their customers anymore! They do not care about their employees as well, they don't care if they live or die with the covid-19 cases going on! Amazon simply doesn't care about life in America or American citizens! Applying contact in customer service they advised me that they were in the right because it was a third-party seller. But it is Amazon fault because they're not stating the product is coming from China! I am in awe that Amazon is doing this to their own country! No more no way am I going to support China in anyway after what has happened in the past 6 months with the covid-19 outbreak and how they treated our country. Amazon seems to be treating their employees and customers just as the Chinese communist government treats their citizens. Shame on you Amazon. You really SUCK!

Nice selection of movies, streams well even with a somewhat weak connection. This is a recommendable company.

Amazon is a powerhouse. Therefore, it is no surprise that it is a popular go-to business review site for e-commerce products. If you don't use Amazon, you probably know someone that has used Amazon (or uses Amazon faithfully). In fact, Amazon has been training consumers to use their review system for a long time now. Therefore, we should probably thank them for helping train a mass of consumers to start leaving them and making it as part of an online consumer etiquette, if you will.

This is unbelievable. Bought a product went faulty, so sent back for a refund, it was bought on an old cancelled credit card, was told to just delete the old card of my account and will be refunded to a card on the amazon account.
Well i find out they sent the refund to a credit that doesnt exsist anymore, fair enough all make mistake, phone amazon, i was stunned at what they told me, told me to contact mastercard and sort it out myself, seriously wow, they refused to help me, phoned mastercard, they told me amazon wouldnt refund them and go to bank that did the transaction, mastercard told me amazon should never tell a customer to phone mastercard, amazon washing their hands of this and abanoned me to try find where the refund has gone, i will never shop at amazon again after over 10yrs of shopping with them, its just astonishing bad customer service, basically amazon said not our problem, now i have had to track down credit card company and explain the situation, they were stunned when told them, so have to wait a week or so to see if they can track down this refund