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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

California
2 reviews
1 helpful vote
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No respect to sellers.
September 22, 2020

Take my money for registration and more than month my application ander revive. It's no contacts with them, They not respect sellers at all. Very disappointed, Cant even start working.

Date of experience: September 22, 2020
Nigeria
2 reviews
2 helpful votes
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Affordable
September 22, 2020

There have affordable product and keep to time without any damages. It's the another great online shopping site where you can get various products

Date of experience: September 22, 2020
California
2 reviews
3 helpful votes
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All most every shipment is two or three days late is on the truck but not able to deliver date posted by some unknown excuse I wish that it was ship by USPS at least it be on time, for company that has its own deliver service you would think that they can get it right right but no and then the package is damage looks like I need to start using Walmart at lease they get it right and on time but they use a real shipping service and knot a wanta be shipper.

Date of experience: September 21, 2020
Bangladesh
2 reviews
1 helpful vote
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Neutral
September 18, 2020

Amazon is my best choice. There is nothing to say about it. They operate worldwide business...

Date of experience: September 18, 2020
California
1 review
5 helpful votes
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Never recieved order. Given refund which will take 3-5 business days. Told to order again from scratch.

Date of experience: September 14, 2020
Oregon
1 review
0 helpful votes
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I ordered a few items on Amazon Fresh for delivery the next day. The time window was between 4 and 5 PM. At 8 PM the items did not arrive so I called and Amazon casually told me the order was canceled. I can't believe that Amazon would allow Whole Foods to operate this way with no regard for the customer.

Date of experience: September 14, 2020
Ohio
4 reviews
3 helpful votes
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Music on Amazon
September 13, 2020

You might not have noticed, but Amazon used to grant to customers the ability to preview samples of the music that they might like to purchase. You once could play 30-second samples of each of the songs from nearly any given album. Now, the reason that you might not have noticed this is that it's a feature that's become so basic and assumedly available that you wouldn't have really even considered a world where this wouldn't be the case. Welcome to 2020, folks. If you question whether you'd like to purchase an album through Amazon, then you'll just have to find out the way that we did when I was a kid considering a purchase from Sam Goody: you just buy it and listen to it. Amazon has rejected conveniences of the digital age, and has embraced the uncertainty and band-loyalty that once fed the music industry. "Why," you may ask? We may never know.

Date of experience: September 12, 2020
California
2 reviews
1 helpful vote
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I loved this
September 12, 2020

I loved this application because I managed to bring together all of my leads management processes, all on a single platform Amazon

Date of experience: September 12, 2020
Washington
81 reviews
63 helpful votes
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I am so addicted to Amazon its not even funny. You can find anything and everything you're looking for on Amazon. The shipping is fast, customer service is excellent and returns are so easy and stress free.

Date of experience: September 12, 2020
New York
1 review
2 helpful votes
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I have been ordering from Amazon for a few years without any problems. Till recently, I have had a couple of my packages missing or stolen. Instead of helping me and getting a replacement or refund. Instead Amazon told me to use another address ( of course let me look through my many homes to see which one is better). Amazon said I was responsible for my missing items. So instead Amazon and the company I bought the items from got my hard earned money. I lost everything my money and my packages.

Date of experience: September 9, 2020
Massachusetts
1 review
1 helpful vote
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Amazon service is very poor, recently I returned two items, amazon emailed me Aug 24th, say that refund was issued, it should go to my credit card within 7 days, but 20 days later I checked my credit card, no penny refunded, I called amazon, first have ti fins correct number to talk to a customer service, the 1st one say that the refund money went to somewhere else, but not to my original payment he continued to ask me to listen but he refuse to tell me where the money go, then hang up, I called them again, they transfer department to departments, but eventually they said something they have kokl's tracking nunber without kohl's tracking website, so they are npt giveing you back money as they said they did not receive items. Amazon is a crime an dsteal money

Date of experience: September 8, 2020
Nigeria
3 reviews
0 helpful votes
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Amazon is a great company, I must say.
Buying products in Amazon is so easy, great and reliable.
It is highly recommendable.

Date of experience: September 4, 2020
Benin
5 reviews
2 helpful votes
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I have been ordering my Mac for about 3 months already and my package has still not been received yet. I wanted to cancel the order but still impossible.

Date of experience: September 2, 2020
California
1 review
0 helpful votes
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New to Online Shopping... I've placed several orders recently avoiding going into stores as much as possible... looking forward to being a time term Prime Member

Date of experience: September 2, 2020
India
18 reviews
7 helpful votes
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Appreciable for Shopping
September 2, 2020

I ordered lots of amazon products, they are worthy of it. Delivery is quick too. Easy to shop and good quality, There are fantastic offers on an occasion.

Date of experience: September 2, 2020
Maryland
1 review
0 helpful votes
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I find shopping on Amazon extremly frustrating. In addition to unreliable/fake reviews, their search and filtering is very inaccurate. Not what I would expect from a company of this magnitude. I wonder if it's intentional, and if it is a part of their greedy business strategy - they make you go in circles, show you hundreds of irrelevant product in your search, and forget about efficient filtering and sorting. The more time you spend online searching and the more product they push to you the more you spend - putting more money in their pocket. Be prepared to spend hours online if you are looking for a deal.

Date of experience: August 29, 2020
Canada
1 review
0 helpful votes
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0 company 00000 bottom
August 29, 2020

My orders were left everywhere and got lost. I am robbed by this dysfunctional nincompoop company. Thieves and liars.

Date of experience: August 28, 2020
India
1 review
0 helpful votes
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Amazon customer care number ********494 any problem solve and refund your money Amazon customer care number ********494 any problem solve and refund your money

Date of experience: August 28, 2020
India
13 reviews
2 helpful votes
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Best Site
August 28, 2020

Amazon was still a fantastic site for speedy delivery. I have never had any issues with the site. I still buy items from amazon.

Date of experience: August 28, 2020
Iowa
1 review
1 helpful vote
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3rd Party
August 27, 2020

As soon as you try to request the return of an item from a 3rd party source and type "lol sorry if this doesn't make sense, I'm drunk" Amazon immediately logs you out and makes you jump through hoops to log back in. BUT they have NO problem with you buying items from them when you're drunk. $#*! JEFF BEZOS, PAY WORKERS LIVABLE WAGES

Date of experience: August 26, 2020