Amazon CA

I spent nearly a month in contact with several customer service associates trying to get answers as to where my package is. I said multiple times that I do not want a refund instead of having them send the items and making sure I get what I ordered. Instead, they blamed me for the package going missing, and said it was delivered and I need to go ask neighbours if they got it. Then, when I finally started to get frustrated and said they needed to make this right by sending the items again, I was issued a refund without anyone consulting or informing me. When I tried to speak with a CSA, she ignored my request to speak to a supervisor and then ended the chat. I called several times and finally got through to someone who tried to tell me over and over that there is nothing that can be done. Finally he agreed to transfer my call to the supervisor who was incredibly rude to me. She was very short with me, did not bother to look into anything, and just said the refund has already been issued so "the problem is solved". When I said no it has not been, as I ordered the items when on sale (as I am a student and can always use any sale prices I can get) and still need the items, she became even more rude and said she won't be helping me at all. I was told that I am "going in circles" about the issue, even though I was just asking questions about why this happened. When I told her I had screenshots of every chat and email from amazon associates, she went very quiet and quickly told me that if I had no other issues, she was going to hang up. In the middle of me saying "wait", she hung up the call. I got 0 support from her, or many of the CSA. I am very upset a the whole situation! Now I am just hoping they actually send me the refund, and I will no longer be ordering from Amazon. I could not believe the attitude and lack of consideration for someone who has ordered several things over the last many years. So much for "valued customer" :(

I always try to find items which qualify for free shipping (for orders over $35). I find that I don't really need to pay for 2-day shipping or anything faster, because my items were nearly always shipped within 2 days (most of them on the day after ordering), and they always arrive on the day following being shipped out. The fast shipping speed may be the result of me living in the Greater Toronto Area, near major distribution nodes or depots. Maybe they have the items I want in stock in the local depot by chance and don't need to ship them in from far away. I live in a condo therefore the chance of losing the parcel is small (I see most negative reviews here are from lost deliveries leading to slow refund or lack of acknowledgement of refund request).

Amazon.ca used to carry a lot of quality items at decent prices, but for the last two years, it's slowly become a cesspool of overpriced junk.
I've learned that you can't trust the descriptions or the reviews and be sure to compare prices elsewhere before buying because most of the time the items are ridiculously overpriced!
Thank goodness their returns are easy and they now are up to four separate return carriers. They must have a tremendous amount of returns!

They don't honor warranty anymore. If the return window is close it is over. You are on your own. No more warranty on the item. They are like aliexpress now, which is very bad.

You might think amazon same company works the same in all the countries. Big mistake. American Amazon is. Just the best of the best, never experienced any issues. Now I wanted to buy some items for my friend who resides in Canada - big issues,like dropping the phone, saying that they issued the refund and there is no refund. I am shocked with the attitude. Never buy with Canadian amazon.I will never buy with them again in Canada.

Aug 10,2023@ 12:19 pm.
Being disabled, I went to drop by my mother's apartment and had to park on the street due to an AMAZON delivery truck parked in the only disabled spot. There happened to be plenty of street parking 45 feet away so I have no idea why this driver felt he had entitlement to do this to the disabled. Shame on him and shame on AMAZON.

I was called a racist term by the customer service manager when he got angry. They don't care because they think their business model is forever. That's now how it works.

When u cancel your item(s) before they are shipped they are suppose to Not charge u. Today I called for my same day shipping and I still hadn't gotten a shipped notification for the item by 3:30pm and so this was mu last straw with them. I called to cancel the order AND my account and the girl says OK. I get 2 notifications 1 that they cancelled the account and the second they shipped the package. Literally right after I got off the phone. Despite me asking to cancel it. Not ONLY that the package I was suppose to get same day shipping is now set to come for tomorrow. So they pressed ship right away to get the last few dollars out of me and set it to be delivered for a day I won't be available and won't be all week now. Talking 2 "supervisor" said there was nothing he could do and I told him angrily 3 times the policy wasn't shipped and according to their policy u can cancel it, also the package is guaranteed for 1 day shipping since it said it was processed and yet they now have it set for the next day. Absolutely scammers. And thieves. Never again. Costco is cheaper for the things I need anyways without having to wait all day 8 am-10pm or worse for 2 or 3 days 8 am-10pm for your parcels that are guaranteed but never come on time. Also the "supervisor" sends me an email the package will be returned to them. Then they have to Inspect it and only THEN Give me a refund. So it could get damaged in the truck, me not even seeing the package and then once processed could take 5-7 (3-5 for bank and around an extra 2 for them to process it themselves) business days to get the money back. WHY WOULD A LEGITIMATE COMPANY TAKE THE MONEY IF I ASKED TO CANCEL THE PRODUCT?! Oh right. They did that to get a few measly bucks. Jokes on then if they send a driver out 1-3 days they waste their delivery guys gas coming to a apartment that is going to get sent back.

I contacted amazon customer service when a delivery driver failed to attempt a delivery and was told nothing they could do to help me i will have to wait 14 more days that is their buffer time for a delivery. They have no way to reach anyone else dispatch or the driver. Poor service!

I bought an Amazon Echo over a year ago and it has stopped working when it should last a few years. I asked for a compromised price on a new one. I was told that 30 days has already passed and there was nothing they can do, and this was from a supervisor! I feel like I want nothing more to do with Amazon after that call. I am guessing that this is a new call centre in The Phillipines. It is a pity because agents at the call centre in Jamaica were a pleasure to talk to and left me with good feelings about shopping with Amazon. Now, it looks like shopping with Amazon is over for me.

I today had yet another truly frustrating experience with Amazon.ca, and I feel compelled to share my thought.

Firstly, let's talk about customer service. It's clear to me that there is a serious problem with the training and etiquette of some, ok most, of Amazon overseas staff. During my interactions with Jamaican, Filipino and Indian customer service representatives, I was shocked at the lack of professionalism. They consistently addressed me by first name without any prior familiarity or higher rank, which goes against proper customer service etiquette. I also want to emphasize that this isn't about personal preferences but about respecting customers. The use of such casual language can be disheartening and off-putting.

Moving on to my account issues, all of my orders since August 26 mysteriously disappeared from my Amazon.ca account. I have email confirmations for these orders, but they were nowhere to be found on the platform. The chat service on Amazon.ca directed me to US service representatives who were unable to help, and my attempts to resolve the issue via phone support ended in frustration. One representative addressed me as "ma'am" numerous times even though I've told her to stop and that this is derogatory term, but she continued. Then I asked to speak to her supervisor, then she called me ma'am a few more times, then she said she needs 4 las digits of the order to get me to the supervisor, then when she got that she has forgotten that I wanted to speak to a supervisor and she has also forgotten the last 4 digits, so both needed to be repeated, she called me ma'am again. Then she transfered me to a rude Indian male who also called me ma'am and whom I also had to ask not to, and he just hung up on me, without apologies for his ma'am name calling or not addressing the issues.

Amazon.ca, is clearly no longer a reputable company, and such issues shoud not bee repetitive and they should not hire the lowest posible IQ that athey can find. Even their AI help is zillion times better in handing things professionally, doesn't call you ma'am, does not have misogynistic attitude but unfortunatelly can't deal with questions such as 'where are my orders?'.

Every company encounters setbacks, but how they respond to those setbacks defines them. As a long-time Amazon.ca customer, I sincerely hope to see improvements in customer service training, communication processes, and technical reliability to enhance the experience for all customers.

In conclusion, my recent experiences with Amazon.ca have been nothing short of disappointing. I hope this feedback will contribute to positive changes in their services, but will not hold my breath. Since everything on Amazon is now higher priced than things in the store, I know how I'll procceed.

I was shipped the wrong item and returned it and was told they never scanned it in so I couldnt get a refund! What a bunch of crooks!

I have just canceled my Prime Membership of 7+years.
I purchased a guitar beginners set for my grandson for his 17th bday on August 11th, 2023.
If there happens to be anything wrong or just dont want it anymore, they expect YOU to take it back to a UPS or Canada Post depot in order for you to receive a refund. Even tho it was Intelcom who dropped it off.
Except, that's a little difficult for me or anyone who maybe disabled from a back injury and have no vehicle to get it there! So. Basically I'd have to throw it over my shoulder and carry it on my back!
Amazon doesn't care. Nope, that's not their problem! Try contacting customer service, that's a joke. When they dont have a solution to the issue, Amazon Canada's customer service just either disconnects the chat or "accidentally" hangs up.
You MF'ers have LOST a loyal customer of 7+years!
Amazon Canada's CSR's are rude n more than half the time, don't understand what ur trying to say.
There is a language barrier every single time I've tried contacting them for anything.

So you can go on amazon.ca and search Amazon flyer books in order all different ones for free and they feature Amazon activities in them and Amazon shopping stuff in the book and you can receive it in your mailbox every day. When you ordered them on Amazon for free and it will cost nothing, you can have it free order of Amazon flyer books on the website amazon.ca please. And featuring free rewards program on amazon.ca where you can do ordering stuff on the rewards program where you can get points back on amazon.ca rewards program. And featuring when you sign up, you can get a lot of rewards, and they automatically go in your rewards account for amazon.ca and you can use that to buy things for the rewards program that they feature for stuff on there to shop for what for your rewards points and they go back into your account rewards points please.

I recently had a less-than-stellar experience with Amazon. I ordered a gift with the added touch of gift wrapping, intending to give it to my friend tomorrow. To my disappointment, the gift arrived without the promised wrapping. When I reached out to customer service, they said they couldn't resend the wrapping and instead just offered a refund. I wasn't interested in a mere $4.49 refund; I was hoping for a reliable and efficient service, especially given the importance of the occasion. Quite let down with this experience

I'm done with Amazon. Constant false advertising. These glasses for example. I bought these glasses on Amazon they were supposed to be wireless. The first pair sent to me has a battery pack and a wire. The second pair doesn't even look like what they're advertising. Now I've had to drive to the Post Office twice to return items that where falsely advertised on Amazon. This is bs! If sellers are sending out things that we didn't order why are we responsible for driving it to the post office to send it back. This is infuriating. I'm done with this nonsense. Look at my photos to see what I mean. Also this is not the 1st 2nd 3rd or 4 time I've had to return items that where falsely advertised. And the best part is you have to wait up to 2 weeks to be reimbursed even after you send the item back. What an effing joke.

Nobody has a phone that works. Connections all sound like they are underwater. System is ALWAYS down. Always asked to call back. The verification process is horrible. If you can get past the automated system a live person will send you a verification text THEN ask you for ALL your info. Name, address, email, and then ask you to spell it all. Because they people have to type it all out. It's a 10 min process. Nobody speaks proper English either. Hate calling Amazon. Need to stop shopping with them. They are truly awful.