Amazon CA

I have been an Amazon customer for at least 13 years now. In fact I've been a prime member since they started offering it to students for free at the very beginning. This used to be the ultimate online shopping experience. Serious, real customer reviews, guaranteed delivery dates, good customer service, and accountability when they mess up. These days? The site is jam packed with thousands of fake reviews for generic Chinese products, and their Prime Two day and One day shipping methods offered are wishful thinking, as, while they usually follow through, they have plenty of loopholes to not deliver on time without any accountability - It's now happened to me more than a few times. Getting past their bot-wall to reach a real customer service agent is a hurdle. Once you get ahold of a human, it boils down to one of two answers: 1) Sorry, something happened, and we'll get your item to you as soon as possible! But no idea when soon really is - Or 2) Well, sorry, we can't really fulfil this delivery so we'll just go ahead and cancel the order. Sure you get your money back, but the time waiting for stuff you probably needed, and could have bought faster somewhere else is not coming back. Considering by the point I have reached out they are already at least more than 4 days late on their original estimate, and that the shipping time on the "tracking" keeps shifting, they have long known they won't be fulfilling the order anywhere near on time - I get it, stuff happens, but instead of giving you a real explanation and a new honest delivery timeframe, they just let it hang until the customer is pissed enough to ask what's happening, and worse yet, they have the gall to continue promoting as "one-day shipping" an item they are fully aware they cannot realistically deliver in less than a week. Put simply, today, the only things separating Amazon from Ali Express are the prices (Ali is way cheaper), the prime membership (Which Ali doesn't do) and the geographical advantage of Amazon (the only point in it's favor at this point. Otherwise? The merchandise they sell is like 70% the same, it's pricier in Amazon and the reviews are equally fake. Amazon has seriously gone to the crapper. BTW, their streaming service offers 0 added value, as their shows are garbage - I spend 0 time on there. I wish they'd stop spending their budget on trying to be Netflix's underachieving cousin and instead spent those resourses bringing their core service back to the high standards of old. I'll happily keep paying prime for the same amount with no streaming at the same amount if they just fix their damned online shopping experience... you know, the actual raison d'être of the company.

After being an Amazon customer for years and having no complaints, I hate to say that is no longer the case. I am having problems connecting my Echo to the Internet. After going through four or five total programmed techs who can only follow their script, over and over again. I get a hold of a so-called supervisor who promptly puts me on hold for ten minutes and then hangs up on me. This did not happen once but FOUR times. So I must believe that it is their way of getting rid of you when they can't fix the problem. To me,
It would be easier to just explain to the customer that they don't know the answer and will try and find it or tell you it can't be done. Not hang up on you and hope you don't get them again. The worse customer service I have ever delt with!

I have spend $4000 on Amazon this month. I'm person with multiple disabilities, and Orders came wrong 3 times, orders that curriers lost or were "unable" to deliver. The latest, Order # **************827 Hrithink had all the information and is lying, the Order # **************827 never came in, i tried to contact the Amazon on Chat, Bot did not let me. Said wait until May 4, because some times the system says "delivered" while is on the way. Hrithink said he issued refund. Now on email it say we disconnected he does not have the facts.

My account was flagged for Fraud. Someone broke in and made a large $1000+ order with multiple items. Amazon flagged it but only stopped part of the charge from going through. I followed up with them and requested a refund for the fraud purchases. They confirmed everything would be cancelled and refunded within 2-3 business days. It's been weeks. I called 4 times today and have been getting the run around. They told me I have to wait another 1-2 business days for their accounts team to email me with more questions. Then I'll have to wait longer for the refund. This is absurd. The entire order was Fraud yet they only take responsibility for part of it. The whole thing was blocked and cancelled immediately yet I still have to pay for part of it?!

With their multiple apologies and excuses they offer me a $5 credit on my account. I've spent HOURS on the phone with them. They think my time is only worth $5... I'm pulling my multiple subscriptions from Amazon and no longer purchasing items for my company through them (thousands of dollars worth of Ipads, Paper products, cables...every year).

Placed an order for 1 day shipping as prime member and got on 4th day is not contradictory to amazon 1 day shipping policy for prime members?.further a customer service agent offers late shipment compensation and another one denies it in your next call and asks to return the product including the supervisor,very disapointing very careless customer service,bringing down the once exceptional customer service of amazon to zero.

I shopped on Canada Amazon for years and found out that they push for sale incredibly aggressively now! You can't write a negative review for the product. Therefore, customers are misleading by good reviews only. Return policy is a harassment and some items literally can't return at all! Amazon doesn't let you easily see the item is not returnable when you place the order. Instead, they encourage you place order quick by the quick shipping timer and misleading you free return policy within 30days. I stoped shopping from Canada Amazon for a while until I purchased a Supmix 60cc chain saw last week and got a very frustrated experience from Canada Amazon service. The seller messaged me to retune the item. However, I couldn't apply a return label. The Amazon supervisor hang up on me without any effort. When I attempted to call back, they transferred to a person who told me he is DELIVERING specialist and he told me the item is non returnable. What's wrong with Amazon?

I have made several purchases through Amazon.ca, and in most cases, I have had good service, but this last purchase, I used an Amazon hub.
The first day, the Amazon delivery service was too late to drop it off so I contacted Amazon through the chat.
After 20 minutes of speaking to customer service (in India), I was informed that I couldn't be helped because I made the purchase through Amazon.ca.
I was forced to cancel my purchases because I couldn't reach anyone or change the drop-off location.

Amazon.ca offers a wide selection of patio and garden storage options to suit your needs, whether you're looking for a simple plastic outdoor storage shed for sale or something more complicated like a garage. Investigate our site for more information.

It would be a good site if they did not sell junk, returns or canceling items are impossible. Don't get scammed buy your items in person

Called to ask why I am inundated with commercials between every episode of every series I watch, when this is suppose to be commercial free. Furthermore, I am a senior, and the content of the shows advertised are meant for teenagers, not ever would I consider watching any of them. When I called to ask why, I was told that it had to go to upper management, but of course, I was told that they could not be reached, and then, I was hung up on! I have spent a lot of money on Amazon, with purchases, and with streaming services. Absolutely terrible company.

I returned a 400$ dehumidifier that I ordered from Amazon.ca to the seller with the return request label provided by amazon and after the seller confirmed they had received their product back and they proceeded to tell me its amazons responsibility to return my money to me which did not make sense to me so I called amazon and its been over 6 months of me calling multiple times asking where my refund is, Ive now been told since I dont have the tracking number for the package I payed to ship back to a seller 6months ago and even though the seller confirmed they received the product back, that they cant refund me. With the cost of return fees amazon.ca and this seller successfully stole 500$ from me.

I purchased a California King bed frame from Amazon, it came defective I called Amazon and they said they would send out a replacement. They said I would have my replacement within two days and that the truck driver when dropping off the replacement will take the defective one back at the same time. It was two weeks before I seen my replacement and the truck driver did not take back the defective one. I got a hold of Amazon again he told me he would send me an email that I would just have to fill in my address name and forward it back to them which I did twice. It has been in my garage ever since and I got an email from Amazon threatening me that if I don't return the defective one by April 4th they will charge my Mastercard another payment of $570! Very frustrated I called Amazon and asked them what's going on how come this hasn't been picked up? They put me through to management and they told me that I had to drop it off at UPS, keep in mind this box is 130 lb and 7 ft long. That was the reason it came with a trucking company Rosenau transport. I told them I don't have a truck to take it to UPS and the lady in management was laughing at me,. I was so frustrated when she told me she can't do anything for me, I sense deleted my account with Amazon and will never spend another penny at Amazon. Now myself and my wife have spoke to many people in management telling them our situation they said they would call us back five times never called us back once. We have spent thousands of dollars at Amazon to get treated like this is unacceptable

I wanted to update my credit card expiry date and was told that I must download an app. I said that I didn't want to. That I had been using Amazon for years with out it. They hung upon me. I didn't raise my voice or was mean they just hung up. The worst part was when I called back and told.the next agent that I had been hung up on and explained the problem they also hung up on me. This happend again a third time. 20 years in customer service and I can't believe amazon would hire people that would hang up on their customers just because they feel the problem is too much to deal with.

Amazon, you never fail to come through. Thank you for being my go to place always for my shopping needs.

Amazon is bull$#*!! I ordered a vest from Milwaukee leather NJ on their platform. I was sent the wrong item wrong size by milwaukee leather NJ. Both companies said return it for full refund including shipping costs. They also said include copy of return shipping cost invoice for full refund with item. I did as told and it cost me $62 to courior it back but after reciving thier product back was told oh too bad for you we dont cover return shipping! Now i spent $62 cdn and have nothing for it. THIER SUPPLIERS MISTAKE SIZE AND Products AND I AM ON HOOK FOR IT WITH NOTHING AT ALL FOR MY $62 dollars!SCREW BOTH CROOKED COMPANIES WILL NEVER USE OR ORDER AGAIN FROM EITHER! People wake up cancel Amazon and force companies to be honest customer service oriented again!

I mean it's Amazon. They're good for some things but awful for others. If you have a heavy package it probably won't ever get to you, stuck at warehouses for weeks then nothing. All Amazon offers is wait, past due date, 2 day shipping is actually 2 week. No photos, I didn't get the item

I'm done with Amazon. I'm going back to a brick and morter store because at least I know my items will be correct. I ahve had a number of instances where my item went to another house, i get someone else's delviery, or like today, totally wrong item delivered. It was a birthday gift for my son that he will have to wait for now while the replacement comes. On the return side, I have to sit aorund my house now waiting for someone to pick it up because there is no ability to schedule a time window. Very disappointing.
As far as my opinion is concerned (which, let's behonest, Amazon doesn't give a flying f*** about), the company has grown too big that losing custoemrs mean nothing to them.

Amazon.ca prime has been robbing me and has awful customer service. They have been double billing me for my prime membership for over 2 years. They will not refund me the membership costs. Even though I canceled my credit card in hope a new Amex card would stop the double billing I found They are still double billing me. I had to cancel my prime membership today as I can't stop the double charges on my credit card. They didn't offer me even some free months of prime for all the money they have double billed me. I am truly disgusted with this company

Basically, for all amazon services it is becoming impossible to unsubscribe. The fact that I had to spend 1 hour to find out how to cancel my amazon audible and kindle subscription is outrageous. Consumer protection is at an all time low in the world. I refuse to use these products anymore.

Started out as complaining about having to now pay a 5.00 a month subscription plan to use the blink cameras I purchased 18 months ago outright. We purchased them for the sole reason there was no monthly fee. We'll, after numerous attempts to hav someone listen to me through chat ( 5 different reps) they finally called me. 3 or 4 more reps and 2 supervisors I was told there's nothing they can do. We had purchased 6 cameras, an additional hub, 2 memory sticks an 2 holders. Almost $1000 worth of Blink products ( Amazon Blink products). They offered 10% discount to buy more Blink products.? What? Again, not listening to my issue. Then they offered 1 month free of the extortion being pushed upon me ($5.00). Really?!
The call ended on a sour note as I informed the supervisor rep ( a woman who said her name is Sess), that I am filing a complaint with the BBB. I hung up then went to my past orders to find dates, prices etc. While in my account I was suddenly prompted to enter my credentials to log in?.I tried to log back in and lo and behold my account was deleted. Within 5 minutes of me getting off the call from the rep. Tried everything before having to call back yet again. Going on 2 hrs now. Got a rep from the states and after giving her an order number slated for delivery the following day I was informed the order was attached to a Richard grey whom I've never heard of in my life and my account was deleted including all past orders ( which info I need to file a complaint), all correspondence including call logs and chats, my email, cc info, everything. She put me through to another rep for canada and that rep couldn't do anything as I didn't have an account anymore, that I must have deleted it. I escalated the call and got a wonderful rep in Columbia who tried his best to find out what happened. I was told it takes 15 days for a customer to delete their account proving I didn't do it as I am having a delivery the following day. Had 5 purchases within the last week alone. Again, nothing he could do as I have no more account.
I tried creating a "new" account the following day but cannot as the email and phone number already belong to an account.hmm.an account that doesn't exist anymore. Am still dealing with this as there is absolutely no recourse for me to take. Next is BBB anyway as well as contacting legal counsel if it gets to that. All because nobody would listen to a plain old customer with a concern. Just kept passing the buck and then arbitrarily canceling my account including 2 alexas, Amazon prime, prime tv, 6 cameras and all past purchases.
Beware putting all your eggs in 1 basket, especially 1 with so many holes. I am not creating a new account and ditching everything amazon and passing this info to everyone I can share with.