AllivetReviews 4,208

I ordered vaccines & syringes last Monday. Prescription for syringes was approved by my vet on on Tuesday. Was told order would ship within 24-48 hours after vet approval. I have called EVERY DAY and been told the SAME story. On Friday, I was told Allivet doesn't ship vaccines/cold package for Saturday delivery. I just got off another 30 minute phone call (mostly on hold) to be told it will go out TOMORROW, 8 days after order, 7 days after vet approval, they have "expedited" the order?!?

I placed an order on July 30,2020 for boxes of flea/heartworm medicine. One of their "Pharmacy techs" called o on Aug. 2nd and left a message that the vet declined it because of the pet name. I called them back on Aug. 3rd to find out what the problem was, the "customer service rep" had an accent so thick I could not understand her, they sent in a prescription in our cat's name! I kept getting emails stating, waiting on vet authorization, I called the vet, the vet stated they have REPEATEDLY sent the request back authorizing them to fill them. I called Allivet back on Aug. 7th, I was hung up on 2 times when i asked for someone WITHOUT AN ACCENT, one rep. Would not take me off speaker and was clanking metal in the background. I hung up and spoke with one of their "supervisor" Gabriel, explained the situtation, he said he would take care of it.
Almost 2 weeks have gone by, I have REPEATEDLY called their customer service, the vet has called and still no pet meds. I finally cancelled the order.
I will never order from them again, I'll go to Chewy or 1800PETMEDS.
Allivet never was this bad, customer service was great and all the reps spoke ENGLISH WITHOUT AN ACCENT! I guess the CEO wanted CHEAP FOREIGN WORKERS!

One of my dog's medications is on autoship. He is getting close to the end of his life and he needs a pain medication every day for his comfort. Even though it is an ongoing prescription Allivet contacts my vet every month for the renewal. That would be fine if the Allivet system worked. I received texts that said Allivet had contacted my vet four times and never received the reauthorization. My vet office has proof that they did respond more than once and immediately. I called Allivet and the rep could only say basically, oh well, the order has been shipped now (three day delay). It has been a week and the medication is still not here. I called Allivet again and feel that I received the same basic attitude, oh well. The rep today said that it is probably the post office issue since things could be slowed down by covid-19 delays. First, they blame my vet then the post office.
This is not free shipping either the shipping cost was another 6.95 on top of the medication.
The medication is more expensive from the vet office and that is a consideration but I might cut back something else in the budget to make it work. The peace of mind that my dog won't have to go without his medication while I wait on Allivet to figure out how to process their own autoship order could be worth it.
If you need something and you need it timely, check your order status and call, call, call to make sure the order is really getting done.

Good products, just way too expensive. I won't be able to continue to use this company if the prices stay this high.

I will no longer recommend Allivet.com to my clients. For the 6th time, I have called in/emailed a prescription. They will call me back to tell me the client does not have an account. Why do they not contact the client directly. All the information is given to them. They will also inform my clients that they have call me for verification and Ring Central shows no documented incoming calls from Allivet.com. The script literally states 2 tubes and the Rep told me that it was not documented on the script. The software requests that in order to generate.