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Allivet Reviews Summary
Allivet has a rating of 3 stars from 4,208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Allivet most frequently mention customer service, great prices and free shipping. Allivet ranks 104th among Pet Meds sites.
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Good prices. Great service. I have been ordering from them for 3 years and the meds always come within 3 days, even though they are in FLA and I'm in CA. I've never had a problem.
I have to give my aged cat, who has renal disease, some very expensive medicines in combination which would bankrupt me or cause me to have to put him down if I wasn't able to get some of these meds online at MUCH cheaper prices. My last order was in December of 2010, and the service was superior, the medicine is apparently NOT fake (as one of the reviewers claims) and my cat is very healthy. What I've ordered from Allivet is both Cypriheptadine, and Benazepril hydrochloride. So far, so good! The med's arrived quickly to Canada within 4 days, which I think is outstanding. My newest order is enroute, and I am assuming all will be well with it, too. I had no trouble finding the form within the site requesting my veterinary information so they could contact them to verify my prescriptions.,
I hate this site. They just told me that I couldn't refill an Rx that was written a year ago that I had filled about 6 mos ago. The CS rep I spoke to was so unhelpful. She just said there was nothing they could do (or would do) and I am out of luck. I have a dog with severe allergies and I need these meds to keep him comfortable. I wouldn't use them again. They have no idea how to help customers.
ALLIVET HAS BEEN WONDERFUL TO DEAL WITH. THEY HAVE FAST SHIPPING, COURTEOUS PHONE HELP, AND GREAT PRICES.
WHAT'S NOT TO LIKE?
I'm shocked to see negative reviews & accusations here. I use Allivet every few months and have had excellent customer service, prompt shipping, and medications of obvious quality. My dog's ongoing skin issues clear within days of starting on his meds, which arrive really fast even when I don't specify overnight or 2-day. My only issue is that they send constant email updates about my order- 2 confirmations, 2 shipping confirmations... 2 of everything! But that's hardly a complaint, just superior service! I would (and have) recommend Allivet to everyone.
I do order my heartworm meds from Allivet because they have the best price. Their phone service is fine and they contact my vet to approve the prescription without issue. But the website is TERRIBLE! It loads horribly slow, requires you to re-log in at ever step, and msot areas of the site return "invalid login" when the correct email and password are used. I think you're better off just calling their 800 number.
Dear Joe - We apologize for any difficulties that you have encountered. We will investigate the issue and resolve ASAP. Our customer service reps are on stand by ready to assist with any questions or concerns. Thank you!
Almost impossible to navigate. They sent me a email saying they needed prescription info but didn't tell me how to give it to them. Turns out there's a place on their site (that's pretty hard to find) where you can add info. But even that was funky and didn't accept my password
I have been using Allivet.com for a year to order Epizyme medication for my dog & they have been the greatest! I receive the meds within 3 days of ordering (standard shipping, which is free because of the cost of the meds) and I have never had a problem with their customer service when I have had to call. They are also the least expensive of any other site I have found including vet offices & shelters.
I use them every to months - I think their site is great, customer services is great, price is great and product is great... no complaints her.
Animal medical supplies/prescriptions - This on-line pharmaceutical company has been very difficult to deal with.
I have contacted them numerous times as to the whereabouts of the meds I have ordered and have been told everytime that 'they have been sent', or are shipping out 'today' only to call again and get a different story.My dog needed his arthritis meds and I finally told them that if they could not get my entire order sent that they needed to split it and send what they had as I was down to cutting my dogs meds in half to try and stretch them to last until the on-line meds arrived.If they are out of a critical med they need to inform their customers so other arrangements can be made. I finally got one of the meds and now have been waiting for the other since March 23,09 and today is April 22nd! I have called on the last part of this order at least 6 times and everytime am told that the meds just came in and are being shipped 'rush' to get to me quickly. I will have to find another supplier... reliability is everything to me when it comes to taking care of my animals medical needs. Would not recommend Allivet to anyone at this point!
Thank you for your review. The medication was shipped twice. First shipment was not received by customer and claimed to be lost. We have sent a second shipment to customer at no charge, We apologize for any inconvenience this must caused and rest assure that we have been doing everything we can to help our customers since 1992.
From the business
Allivet pet pharmacy is a national online retailer of prescription pet medication, pet supplements, horse care products, and veterinary supplies for more than 20 years. Allivet carries a large selection pet products including, pet medications, vaccines and pet supplements for joint care, dental care and more. Allivet carries popular items such as Fronline Plus, Hartgard, Comfortis and Trifexis and also supplies hard to find medications at the lowest prices. You can find comfort in knowing that our pharmacy has been awarded the Vet-VIPPS certification of approval by upholding the highest pharmacy standards.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. The law states that " A prescription is valid only for 1 year from the date it was written" Allivet must comply with all pharmacy laws in every state and unfortunately we cannot fill an expired prescription. We always assist our clients by contacting their veterinarian and ask if they will approve a refill.