AllivetReviews 4,208

I had to come back and leave a review considering I rely on reviews before purchasing online. I found Allivet.com and I was surprised how many good reviews they had. Not just in one place either. Bizrate, google trusted, and somewhere else I cant remember where at the moment. But then I came here and I was surprised to see such horrible reviews. I was so confused. Do I save money at the risk of never getting my order? I took the chance as the savings allowed me to buy two items we needed. My order went great. The only hold up was with my old vet. My new vet took care of the prescription quickly. Which brings me to believe many of these reviews are people pointing the finger at the pharmacy when they should really question their greedy vet. Allivet helped me through the entire process and recontacted my new vet quickly. I was surprised how nice they were! I had to leave a review that will allow the next pet owner to save money and understand that this is a lot like human meds. If your doctor doesn't send the prescription the pharmacy can't do anything. Legally that is!

Why is it that companies cannot understand simple shipping instructions? Every order I make, the first line of the shipping address says DO NOT USE FEDEX TO SHIP HERE... I just placed an order with Allivet... they confirmed it and even emailed me to say they will make SURE not to use FedEx... just got a confirmation of shipment... WITH FEDEX GROUND! How many times do you have to POUND things into their heads? How hard is it to READ and FOLLOW directions?

I fully agree with the other reviews stating Allivet is a bad company and won't take responsibility for anything. Allivet claims they shipped my package, but I never received a tracking number or the package. They will not help me with the Postal Service, and when calling the help line a woman named Claudia was very rude and accused me of being a liar. Just a horrible experience all around. Please, order your pet medicine from someone else.

This company never admits it has done anything wrong. This last time was the third and last I will use them. They always have an excuse, you can never speak to a supervisor and it goes round and round. This last time I order a prescription that I sent from our Vet that my dog need to have reordered every week. First they lost the prescription. And I resent it... Was supposed to receive on Oct. 1 called them on the 15th. And they said that I had to go and pick it up at the post office. I had paid to have it shipped to my home... Called them on the 16th and they were going to refund the delivery fee... it is now the 21st and no refund... Everyone in this office is Hispanic they never understand what you are trying to tell them. It is a disgrace that this kind of business with such poor customer service can still exist. NEVER AGAIN... will I place an order with them.

This is THE WORST company I have ever dealt with. I have had to call them about 6 or 7 times with complaints where they have lost my order, lost my vet's contact information, etc. It is the 10th day, I still have not received my meds, I paid for expedited shipping, and guess what... they won't cancel the order, give me a discount, or even pay for the shipping costs. I ended up calling my bank to dispute the charges. Fortunately I have a good bank who will cancel the transaction since the charges have been pending for almost 2 weeks. I understand that every representative has had trouble with the English language, but these are medications for my dog... THEY CAN'T SHOW UP 2 WEEKS LATE! Take my advice, don't risk your pet's health to save $5. Use someone else.

Worst experience ever. Mailed in a prescription as I was told I needed to. Never heard from them. Called and spoke with someone who was going to check on it for me and call me back. They never called. I called a week later and they told me that the prescription has expired that it was only good for 10 days upon receipt. What? They were also very rude. All I want to do is buy something from them. Absolutely NO customer service skill whatsoever. DO YOURSELF A FAVOR & STAY AWAY!

I have many animals. 4 Horses, 6 cats and 5 dogs. Not to mention the pot belly big and my reptiles. Our farm is a little zoo. Caring for these animals can be quite expensive. My husband and I started purchasing from Allivet when our vet recommended the pharmacy as one of the few online pharmacies he trusts. We are always so amazed at how quickly and safely our vaccines ship. My husband and I were most worried about purchasing the vaccines this way but Allivet always seems to impress us.

Placed first order with Allivet. I am in Canada. Asked several times how they could get vaccines to me in good condition. ASSURED, ASSURED. Could take up to 10 days. ASSURED ASSURED! They have some marvelous packaging system 3 days later called to ask why not shipped. They were out of something. No, they werent it was the other, no it was that one. No I saw that in the fridge. Will ship tomorrow. Oh it is actually here, shipped today.
Said at that point that I was having a really bad first experience with them. Apologies, Apologies!
Received 8 days later in a box 3-4 x the size required with 3 tiny ice packs. Melted and WARM to the touch. $310 worth of vaccines gone unusable.
Was then strung along for 5 days being promised phone calls and they had to talk to supervisors, one excuse after another. Then was going to get money refunded.
Then a couple hours later was told THEY ARE NOT LIABLE. NOT DOING ANYTHING. TOO BAD, SO SAD.
They sell vaccines to people too far away and ASSURE you that you will get them cold. Throw them in a huge box with a couple ice packs and send them off. They are not liable for the condition they are in when they get there.
LIARS! DON'T RETURN CALLS. STRING YOU ALONG. NOBODY KNOWS WHAT IS GOING ON THERE!
Eventually I had the phone slammed down in my ear.
My friend that recommended this crappy company and says she had no previous problem before is in the same position. Only SHE HAS NOT EVEN RECEIVED HERS. 2 WEEKS LATER! They are going to do NOTHING for her either.
I have the emails to prove all this also.
DO NOT BUY FROM THIS COMPANY.
Received my money back from VISA. Took a couple months. Allivet had not interest in doing anything and basically communicated that it was my problem because of the border that my vaccines were ruined when they got her although they knew full well where I lived when they took my money.

Have been ordering prescription items for many years from Allivet, shipping to Canada, WITHOUT a veterinarian's written prescription. Have now been advised that a prescription will be required to ship items to Canada... HOWEVER Canadian veterinarians CANNOT legally write prescriptions to be filled in the U.S. Allivet... you will be losing most of your Canadian customers because of this. Allivet's online ordering forms have NOT changed; the box to check if shipping "Internationally" still remains, indicating that a veterinarian prescription is NOT REQUIRED to ship outside of the U.S. Customer Service representative very much needs education & managing pharmacist needs to learn law relating to Canada/U.S. Prescription writing. They have lost my business, which has added up to THOUSANDS of dollars over the past many years. Pathetic.

I have had no problems with Allivet in the 4 years I've been ordering meds from them. I have 2 dogs and the costs were steadily rising at my veterinarian's office. For example, a 6-month supply of Sentinel would cost me $94.00 at my vet; the cost for the same item/quantity at Allivet is $52.99. A SIGNIFICANT SAVINGS! And that doubles when buying for 2... almost like getting an additional 6-month supply free! I've never had any difficulty reaching them by phone or email and they ship as soon as they receive authorization from my vet. I highly recommend them.

I have been using Allivet for years. My dog's medication is quite expensive, (like nearly double on some of the so called "top pet med sites." I have had little problem... mostly in the beginning. I just call now, rather that use the site. It is easier and I know that my questions or concerns are answered immediately and revisions are put into the computer. This is the way to go if you are ordering an RX, as your vet has to approve it. Service is great and fast. The staff is very friendly and as far as that person who said they use "fake medication." were I Allivet, I would certainly consider suing her or him. That was ridiculous. Doesn't that person have a vet who can say why the bunny was not responding to the medication. Perhaps a different problem?