AllivetReviews 4,208

Had ordered Vetoryl in late Nov 2020 and did not receive when scheduled. Called to find out status and was told it was still sitting at PO in Florida! They said they would send 2nd order, next-day delivery (2 days since it was afternoon), so I had to get new RX filled at Costco in the meantime. Was charged for 2nd order as well but told to return 1st if it ever arrived and would be credited. Eventually, after another month or so, first order arrived, but could not use either as Costco order had lasted almost whole time and my baby had to be put down. Called Allivet n was told to return both. Did so and was credited for 1 but not the other. They are keeping my money because under normal circumstances they would not (and should not have) charged for 2nd order. Because of PO delays due to COVID they did charge though, and I figured if they didn't because of the massive backlog, they would go broke. Anyway, have spoken to them, sent emails, all to no avail. They are still keeping my money for the second order and I am going to have to go through my bank to try and resolve this now. Very disappointed. Oh, and turns out Costco was cheaper and don't have to wait for mail! Lesson learned.

I have been doing business with Allivet for quite some time. Professional customer service fair prices prompt & accurate delivery of my dog's pet meds.

Easy to use website and excellent prices. Prices were at least 10% lower and they do checking with vet

My veterinarian sent them prescriptions for a pain med for each dog, multiple valid refills were included. They never check for refills, they email your Veterinarian every day, over and over. Then the notify me that my Veterinarian has not replied, over and over. EVERY time they waste my Veterinarians time and annoy me. I email them reminding that I have valid refills (It is clearly printed on every bottle that they send), so their database has that information, it is plain to see. The computer prints out the label, from that information! So on December 31st I ordered a 6 month order for one dog, to save money. They said I could only buy 60 pills at a time, so I approved that, and I was charged on January 7th, and received the order quickly.
Today January 21st, my account was debited for the 180 pill (6 months order), and the other dog's 60 pill order (hers lasts 4 months).
Their explanation was that this was my autoship order. So, to be clear, an order for 6 months and 4 months worth of expensive meds are to be sent every two weeks? I don't autoship anything, not even my own long term meds! I can recommend their prices, but not their customer service. Every order is like being pecked to death by small birds, annoying and ineffective.

Found Allivet to have good prices and good merchandise. The site is easy to use and the order is received quickly. Thank You.

Website has a pop up that says it will give you a coupon if you provide your email address. After doing that you get a second pop up stating you now ALSO provide your phone number in the pop up box in order to get the coupon. Why would I trust a company that pulls this on a customer? I'll go elsewhere, thank you.

What brand of lactated ringer solution I ordered was not what was sent. Looks like a generic was sent. I will not order from here again.

Longtime customer - Allivet never disappoints! Prices are extremely competitive & easy to reorder.

I didn't have issues with Allivet until just recently. They used to ship the medication seven days before the date I was supposed to get it, now it's 10 to 12 days. They also now have accidentally added one of the meds to another meds order making it two weeks early. These meds are expensive and it's hard to keep track of them all but I think I've done a really good job. Allivet on the other hand has not. When speaking with the employee they were rude. He was not addressing my question but responding in the same way over and over. It was as if he just wanted to get me off the phone. I had to keep re-explaining to him what I was asking yet he kept kept giving me the same response. Asking the same question. He acted as if I was the one misunderstanding, when he was the one not being clear and misunderstanding. I'm just trying to make sure I'm not charged for a monthly medication twice in a month. Since he didn't tell me which order there was a problem with I didn't know what date to go by when I was looking at my AutoShip orders since they made a mistake but I haven't received the one that shipped early yet. He was no help and he was rude. I pay approx $200 a month in meds for my dog. I don't need to pay extra and I don't need to pay early (haven't worked since March due to Covid) and this seems to be the going thing with Allivet lately. I've tried to set it right on the phone a few times but it's not working. And after this conversation I don't want to call back again.

They make it difficult to cancel your autoship. I was shipped a medication through Autoship that I didn't need. They won't refund it because it is a prescription even though the original prescription is probably expired (over 2.5 years ago). $80 for a medication I don't need.

I'm calling and cancelling all my autoships. You can't cancel an autoship online, you have to call them. I spoke to them a few months ago and I thought everything was cancelled back then.

It's not worth putting in an autoship because it is too difficult to cancel the autoship.