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Alibris enjoys a strong reputation among customers for its extensive selection of books, particularly rare and antiquarian titles, coupled with competitive pricing and reliable service. Many users appreciate the straightforward pricing structure and flat-rate shipping, which enhance their shopping experience. However, some concerns have been raised regarding the checkout process, including difficulties in changing shipping addresses and the requirement for lengthy reviews, which can be frustrating. Overall, while customers express high satisfaction with the platform's offerings, there is room for improvement in user interface and customer support aspects.
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The website is not user friendly. The PayPal option did not work. Very cumbersome to change shipping address.
Very easy to browse your books, plus straight forward payment options.
Pleased to find a book I was looking for at a reasonable price.
Easy to navigate. Simple and clear website, found what I wanted quickly.
Generally extremely pleased with alibris - have ordered numerous books in last few years!
I had to click the Order Now button twice today - I think it was because I had not agreed to cookies - I think there should be an option to disable non-essential cookies - I hope my order is NOT duplicated!
Having the postage added at the last stage is inconvenient if one wants to know the overall cost
Straightforward website. Reasonable price. No indication of delivery time before order is made.
An easy site to navigate. Found all the books I wanted straight away and prices are extremely cheap. As I only want something to read I don't want to spend a lot on a paperback. Great.
So easy to search books just by a random authors name or part of a book title. Good varying range of prices from the providers. Will use again (as long as I get my books lol)
Har handlet på alibris svenske avdeling tidligere. Har alltid fått bestilte varer!
I didn't realise there was a minimum spend to get the £3 voucher.
Website easy to use and payment options simple to do.
Easy to use, search function works well, and prompts on when books you are holding are no longer available
Easy & Straightforward But no idea or estimate of delivery date
Was looking to purchase this book and Alibris had a great price!
The books always arrived safely, even if it took a bit longer than usual!
Takes an age to locate some things. Some items have been lost in the post. Refunds are irratic.
GOOD BUT WOULD BE BETTER IF THERE WAS AN OPTION TO REMOVE THE INVOICE FROM THE PACKAGE WHEN IT IS A GIFT
So far so good but I tried to apply a voucher and was stopped
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