Alibris UKReviews 9,210

Quite good. I was annoyed by 'HPB-movies' recently who charged me, told me a book was actually mailed then cancelled it and took 3 days to reimburse me.

Via another search engine, I went straight to the book I wanted. As a regular-ish user, the order process was quick and simple.

My first order was cancelled and when I chose a replacement using the link provided, this was cancelled as well. Now I am ordering a third time. It is so confusing. The bookshop that has cancelled twice is still showing the book on offer, but I am afraid to order from them again, so I have chosen a different copy.

AS usual, I have always been able to get exactly the book I am looking for, Alibris has never let me down, so, Thanks everybody

Have a previous account with you with wish I am very satisfied and have recommended to many others. I used desk top pcs and tablets to place those orders. But finding it very difficult to place my order (i. E read text) as I placed this order on my comparatively small mobile phone.

A great shopping experience so far, with the exception of some rare cases when the books were returned to the seller for unknown reason, without me being notified to receive them.

For some reason I got into a cycle trap at the checkout and couldn't continue - not sure why - I started again from the front page and then it worked.

Very smooth transaction, thanks. Well, what else is to be mentioned, perhaps some sesquipedalian words ought to fill up the minimum.

The third copy of this book that I've ordered. Still waiting for my refund on the 2nd copy I ordered. Was going to be a Christmas present for a friend but unlikely to arrive in time now. Come on Alibris, sort it out!

Generally good, though moving to the next stage in the purchase process occasionally required two or three clicks before anything happened.

With great care I have ordered two book from the same supplier, but there is no reduction in the shipping charge.

I am ordering a book from the US being shipped to the US, and am being charged International Shipping. I do not have an option to change this to domestic, but want to order the book, so I seem to be stuck.

Would not process my first credit card, despite it holding several thousands of Pounds Sterling (GBP) of credit on it, with less than circa five hundred GBP used on it (IE. It was not deficient of funds). I tried it three times, checking meticulously for input errors (there were none). I even changed my delivery and billing data, so that my middle initial was preset in both - it usually doesn't effect transactions online, but I tried it anyway... In the end, I had to use my MBNA card, which went through without issue... Except I just received a message from my card issuer, saying I have to resubmit my order, because they considered it suspicious. I authorised it by SMS but they still told me to do it again... You know, after four attempts to buy this book, and four failures of your payment process, I'm wondering if I made the wrong choice choosing Alibris (BTW, in at least one of the transactions, MBNA stopped it for being suspicious - Maybe Visa failed the other three for the same reasons, who knows). What I do know is: something is very, very wrong with your checkout systems (at best) - if after four tries, a customer in good standing can't buy a book for less than thirty bucks, because your checkout is either not fit for purpose currently, or my card issuer gets the sweats when dealing with it... Either way, should I try for a fifth time, or just go elsewhere?

Shipping cost charged when buying is twice as high as advertised