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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Minnesota
1 review
0 helpful votes
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Sheriff Coin
July 31, 2021

Great company to work with. We will come back for more orders when the need dictates. Thank you for your support

Date of experience: March 28, 2021
Sweden
1 review
0 helpful votes
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Kydex holsters
March 28, 2021

I ordered 70 holsters for different guns, the quality on the holsters is realy good and they have a realy good fit.
My customers are super happy about the products, and are used in ipsc and sportshooting.

The seller Cathy is super friendly and will help you with all your questions.
I can recommend this seller!

// Andreas, Sweden!

Date of experience: March 28, 2021
Australia
2 reviews
2 helpful votes
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I nearly got scammed by Rose Tong from Alibaba. I ordered stainless steel products and paid for them. Then was prompted by a friend to question if definatly was stainless steel. No it's Alloy was the reply. But I paid for stainless steel? I do you good deal was the reply, Alloy is more colors effective and you don't know the difference.
So peed off. I canceled the order and lost 2.95% of my payment to a Alibaba transaction fee which as far as I'm concerned Rose Tong should have been made to pay. And that's another thing. There is no Help page, you can't make a complaint. You can only apply for a refund.
This seller would have gotten away with this if not for my friend.

Date of experience: March 27, 2021
GB
1 review
0 helpful votes
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Services
March 26, 2021

Services and Quality were too low, Took a month for shipping, thou was told to be delivered within a month. Rout! Never want to order again.

Date of experience: March 25, 2021
Singapore
1 review
0 helpful votes
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Late Delivery
March 26, 2021

I was told to get my parcel within 10 days but it's been a month now! I didn't get my order WORST DELIVERY SERVICES!

Date of experience: March 25, 2021
Singapore
1 review
0 helpful votes
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I never received any order that I placed at time. This is one big issue most buyers face all around the world.

Date of experience: March 25, 2021
NL
1 review
0 helpful votes
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Very Disappointed
March 26, 2021

Alibaba now has one of the worst customer service departments. They never try to resolve an issue just offer a refund. Shipping delays, missed delivery times and items being charged for showing shipped.

Date of experience: March 25, 2021
Pakistan
2 reviews
0 helpful votes
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Bad advertising!
March 26, 2021

I paid for a product and it looked nothing like how it looked like on the website. Totally disappointed. Cannot even get a refund.

Date of experience: March 25, 2021
Australia
1 review
0 helpful votes
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Top quality
March 25, 2021

Happy with your product good communication and service good quality my clients was so happy after they recive their first order went good now repeating order

Date of experience: March 25, 2021
Turkiye
1 review
0 helpful votes
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Very Good
March 24, 2021

Very professional and helpful. I am strongly recommend this company. Thank you very much for easy transaction

Date of experience: March 24, 2021
Hungary
1 review
0 helpful votes
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Reliable supplier
March 24, 2021

I paid by bank transfer, they were patient with the transfer. They are reliable, helpful, the goods and the prices are as agreed. Reliable supplier, I can recommend it to everyone.

Date of experience: March 23, 2021
Turkiye
1 review
0 helpful votes
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Alibaba.com trade assurance is a huge lie.

I shopped with trade assurance.

The carrier did not follow the rules in the contract. And I lost money.

I wanted a refund with Alibaba.com trade assurance.

Protected alibaba.com seller and did not return my money.

Trade assurance is a huge lie. Don't believe it.

Date of experience: March 23, 2021
Georgia
1 review
0 helpful votes
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I would recommend
May 12, 2021

This is the 2nd time I have ordered a product through Alibaba and absolutely no problems. I have no problems recommending Alibaba to anyone.

Date of experience: March 22, 2021
Pakistan
1 review
0 helpful votes
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Best Product
March 22, 2021

The product is good and in use on large scale, any one buying this can earn value. The company is original and with lots of experience

Date of experience: March 21, 2021
California
1 review
0 helpful votes
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Designer Creation
April 2, 2021

The day a I asked: Sophia Liu if she could add my design to a robe and logo it has been a great experience she communicated every step of the way, she even said it was a nice design. I would like to commend this company for producing so quickly even adding my Logo inside tag, This was a great price and will be very profitable for me even moving into the future, I will be designing more to come for this summer.

Date of experience: March 20, 2021
Mexico
1 review
0 helpful votes
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Excellent
March 19, 2021

A great product that meets my expectations, quality and design.
80 / 5000
Resultados de traducción
Great attention from the supplier, attentive at all times with my doubts.

Date of experience: March 18, 2021
France
1 review
0 helpful votes
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Efficient, great quality, very helpful customer service. The goods match with the description and the pictures.

Date of experience: March 18, 2021
GB
1 review
0 helpful votes
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Very happy with the service and product quality. Willingness to resolve issues with my order. Keeping me up to date with the shipping.

Date of experience: March 18, 2021
Colombia
1 review
0 helpful votes
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My first time!
March 15, 2021

I love it! I am very happy with the product and it was perfect! I get it in a short time and in a great condition! I am very happy!

Date of experience: March 15, 2021
Nevada
1 review
0 helpful votes
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Outstanding seller
June 18, 2021

This seller have been great to us. I do no remember if is the second or the third order. However this seller send on time and pretty fast. We are very happy.

Date of experience: March 15, 2021

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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