Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
ALIBABA is judging very wrongly that a 25 volt rated capacitor can be used on a 30 volt power source. In this case the capacitor will explode and de light will get damaged. I provided Alibaba with enough evidende and also warnings from a capacitor producing company not to use capacitors on higher voltages than written on the capacitor. But Alibaba is not professional enough to judge this and does not support me with trade assurance policy. I can not sell these products due to the shortcomings of the lights.
Many Bioactive Products are without any function... I did not receive any refund, and it's not possible to Review them on Alibaba
Alibaba.com (in English: Alibaba.com) (in Chinese: 阿里巴巴) is the largest and most important Chinese e-commerce website, and the site specializes in trading sales on the Internet for companies from all over the world and in multiple languages. Alibaba Group Holding (unlisted) owns a 71.5% stake in Alibaba's total shares in the Hong Kong Stock Exchange. Its founder, Jack Ma, and his family owns a 7.4% share of the holding company's total, while Yahoo acquires more than that after. Selling some of the company's assets to him (between 33% -24%). [1] In July 2011, Alibaba Group Holding Group was acquiring 3 out of 100 most visited sites in the world
To whom it may be of interest,
We have recently been in search of the right manufacture that is willing and able to produce for us a matching set of Knee & Elbow Braces with our very own private label / custom logo. As a longstanding member of Alibaba, we started to search for the right suppliers and we came across quite a few manufacturers that produced these specific goods and pretty well all of them claimed that they could provide us with all we were asking for, at the best price and with the best quality guaranteed. After going through a long list of offers and quotations, we broke it down to 3 companies, each with their own specialty of products. They all looked pretty solid but that's an understatement. We ordered something from each and prepared for the arrival of goods that were for inspection of quality and or for a possible promotional trial. Well in short only one company out of the 3 has made the approval list. The other 2 dropped the ball and showed us how really careful we need to be when deciding which of them to want to deal with for a long term business relationship. We are proud to say that Tianjin JRQ Sports Products Co., Ltd. and their representative Mrs. Marianna Lee have convinced us that they will be the selected company that we will choose to move forward with on these type of products from this point on. We may even be interested in having them produce some of their other specialty products for our Name Brand.
Buyers get bad treatment from Alibaba Trade Assurance Team as despite providing the proof, evidence of the damaged and wrong items getting through their bad and fraudulent suppliers is very pathetic. Once they get your dollars they don't care and make bad decisions in favour of the bad and cheat sellers. I will not recommend anyone buying from this bad website and bad sellers of theirs. Everything seems so fishes and lies on this website. All you get is wrong and bad items and missing items. Basically now it has become a shame on Chinese products. All the Countries are boycotting buying from China because of their bad policies and substandard low-quality items supplied by them. I will not buy any product from them and will discard the use of their products from now on.
Alibaba is developing business in the world, so I recommend for all
Purchase from Alibaba and promote business
Wax exhausts are a really great company to purchase from, Carol can speak good English and can interpret technical details, I have now had 3 exhausts made by this company two of which were customised to my specifications without any problems, the factory has all the latest tig welding CNC profiling and laser cutting machinery.
This company are the only manufacturer of Porsche 718 2.0 - 2.5 L down pipes with a 200 cell sports cat AND GPF!
The quality of their work is tremendous and everything that I have purchased has taken less than 10 days to manufacture AND deliver to the UK
Fantastic work to all at WAX thank you very much and I look forward to ordering from you again.
Andrew L B.
Big Fluffy dried Hydrangeas, preserved beautifully and colorful. Dried with original stems and packaged well.
This was my first big purchase via Alibaba.com. The supplier was very helpful, professional and handle the transaction smoothly. Thank You
Easy to communicate and good quality item, on time delivery, very professional and will assure re-order
The product is good quality and appears to be good value for money. The trader is an excellent and responsive communicator and the shipping was fast - even through coviid global restrictions
Recommended
If there is a better word for exemplary, perfect, or commendable, that is the Pujiang Kevin Crystal Crafts Co., Ltd.
I want to share my experience with you about this company. I have been looking for the best crystal candelabra since last year for the wedding of my daughter, however, due to COVID, it was moved for this year 2021. I put my level best and time to look for the best choice my daughter wants and amongst maybe 4-5 sellers, I found this Pujiang Kevin Crystal Crafts Co., Ltd. last year 2020. I've been in contact with Mr. Kevin Greene since last year, asking back and forth about what's the best candelabra, vases, crystal giveaways, candle boxes, etc. I am very much amazed of his professionalism, honesty, promptness, and fairness. You would really feel his integrity and decency. He made suggestions, helped me and my daughter a lot of the best products to choose. The pricing is not even an object because he does not care for what he will sell or profit, but he cares so much about us being happy and satisfied. I have not even received the products I ordered but I believe that for almost 5K US$ of crystals I ordered, the experience I had during this buying is priceless. I am a mother, a professional Registered Nurse, and a frontliner and I know the importance of the words "respect" and "integrity" that greatly influence any human being. This company, represented by Mr. Kevin, is tantamount to the kind of seller Alibaba must treasure. Kudos to Alibaba and more power to you!
Respectfully, Virginia S. Tabora, Glendora, U.S.A.
Took my money twice and I never received my product. They ignored me. Know one ever helped, got back to me. Never got my money back. Scam do not recommend.
Shipping is fast and smooth. Packed very well. Quality of product is very good. I will make order again and again.
Shipment was late, some of that due to the covid slowdown. But when I raised a concern with Jennifer HU, she was very quick to find out the information that I needed. I would work with Jennifer HU again. Things rarely work out as planned, but she is completely professional, and I would give her 5 stars. The double sided tape is a great product shouldn't have any trouble selling it. Thanks Jennifer and Shenzhen Jinchenda Technology Co., Ltd
From start of order process the customer service was on top of all details i asked for. When there was an issue with shipping, I was contacted for the extra charge and if I want to continue or not. I paid the extra charge and my shipment was on the way.
I will recommend this supplier to anyone and will buy again.
We love the product and were able to customize the product to our specs adding holes and configuration we will be ordering 1000 units
Excellent quality and professional service from Melody, always providing good advice and counseling!
Unless you get problem you never know paid for good to arrived within 10 days مکس been a month alibaba refuse to help as they said transportation is not in suppliers hand my order is under 1000$ it's gone never trust them don't order from this plot form
Have ordered twice from this supplier and am really impressed by there quality and professionalism would recommend them to anyone who wants a quality product.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

