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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Very good seller and trustworthy, I recommend to 100% of this seller as the product is of high quality and perfect workmanship and design.
An amazing platform to shop online with details of each product and its an amazing work by them with a cash back facility
I bought so many items! I love them! The quality is soooooooo go! I asked many questions~ Super nice!
Great product, wonderful customer service and fast shipping! Very early delivery, very impressed with the quality. Thank you for always helping me!
I have been doing business with alibaba. Com for a few years now and I am very pleased with the products I have received, prices and customer service are also delightful
I will try soon but the products feel smooth, have a great smell and the packaging is nice too. The items did not take a long time to arrive.
Overall, I feel the quality of this product was great. I would buy again. The seller was quick to ship and the package came in tact with minimal wear on the box from customs.
Joanna is the best, very good customer service and very easy to deal with. Very honest! Always willing to answer all the question with profesionalism
I quickly and easily found exactly what I was looking for in alibaba, and the company manager answered very quickly! The representative of the company: "Shanghai Baorong Steel Pipe And Metal Production Factory" Mr. Pavel Zhong was very kind and professional. We had very good communication and solved all my questions about the product, payment and shipping. He helped me a lot and found the best solution for me. I ordered a chisel and a set of seals for the Furukawa FX 35 on April 8,2021. On April 27,2021 I had it in my hands! The quality of the products looks good and I will return it as soon as it is placed on the hammer and it works satisfactorily...
Reliable and professional supplier and partner, always provide up-to-date information and suggestions. Easy to communicate and willing to share ideas.
Alibaba say they protect buyers' rights by Trade Assurance while they only care about suppliers rights.
Good quality with super competitive rate, suit for many sports occasion, supplier responsible, quick shipment!
Do not trust this site. They offer no protection whatsoever to you as a buyer. I had an awful experience with them so allow me to save you the time, money, and trouble. Go elsewhere.
Alibaba has many new trendy collections. Their Fashions were great and the quality of the products is awesome.
A Egyptian Glass Perfume Company coned me out of $2064. 00 on a glass order through Aiibaba.com. Never got order or refund. Never do business with Alibaba.com. They lie, cheat, will never get my business again. Yes, I tried to work with Alibaba.com to correct, with absolutely no help or responsibility to fix.
Don't trust them. They side with seller even if seller is fraudulent.
I have multiple evidence you can see. They are completely opposite than Amazon, eBay and PayPal. Alibaba is unfair and they don't make sense e.g. tell you to claim from logistics yourself. Then logistics say get the seller to contact. Anyways who will pay delivery cost which was so high for decieving items.
I lost a lot of money, business and health.
Please read evidence:
1. How did SELLER provide them evidence of my delivered item unless she knew the claim will be made?
2. Did I buy to make claim of refund? I asked them from day one to take it back but two months they wasted my time.
3. Is it a joke to ask the buyer to claim from Delivery service. I called them multiple times and they said as I expected, the seller needs to contact.
4. Alibaba gives one day to upload evidence. Look at their message. As normal human, you know it is impossible to get hold of any logistic company within a day. Lockdown has made it worse.
Nevertheless, have you heard PayPal or any other companies give less than 7 days? Even 3 days makes some sense. You can see they are unfair and playing
We were scammed by a company called Leisuremate. They are a dishonest company. Do not do business with them.
I have been dealing with suppliers through Alibaba and I am satisfied. The only supplier I dealt with directly is zhenghou Great Great Machinery Equipment Co. Ltd. 100 Science avenue, High tech Development Zone,, zhenghou city, Henan province. This supplier did not respect the details of the order like not send me the agreed spare part or other customized parts like the Logo cylinders to be embossed on the masks nor did they respect the time line for delivery. The promised 20 days for delivery for a 1+2 masks making machine and head bands welding machine has become 2 months and the ordered fabrics arrived 4 months later. I request Alibaba to help otherwise I am going to report the matter to the chinese Trade office at the Chinese embassy in Dubai and the Dubai Chamber of Commerce and Dubai Customs. Please help us..
I order products to be shipped to Australia. When they arrived they were completely useless. My supposed trade assurance was their to assist me in my refund,. So after I sent the faulty product back to the suppliers and after when I lodged my claim I was denied for the reason of "the supplier did not show his business phone number during the transaction ". The Customer support is nothing more than a "SCAM FRONT"! This is how Alibaba makes it profits, by selling faulty products that costs absolutely nothing to produce, and then STEALING CUSTOMERS HARD EARNED MONEY! DISGUSTING BUSINESS, DO NOT USE THEM!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

