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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
This company does not typically respond to reviews

Instant Feedback

202 reviews

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Oregon
1 review
0 helpful votes
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The best of the best. Highly recommended. Safe, fast, quality, service, and always exceeds expectations. There is no competition.

Date of experience: February 11, 2021
Chile
1 review
0 helpful votes
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Do not hesitate to ask all product specifications you need, a good supplier will fullfill.
Use photos, videos to let supplier know what do you need.

Date of experience: February 11, 2021
Michigan
1 review
0 helpful votes
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Nice work
March 30, 2021

They really set out to understand what the customer wants. And make sure they meet every need. Quality production

Date of experience: February 9, 2021
Tennessee
1 review
33 helpful votes
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Alibaba.com return policy is Totally bogus and worthless. They wanted proof and evidence in which I supplied 100% thru there sites messages between me and the seller with pictures of concerns that I would be getting the correct item, after receiving a item completely different. Alibaba.com would not back it up and closed the case with A Sorry. Now out $300.00 and worthless pieces of junk.

Date of experience: February 8, 2021
GB
1 review
0 helpful votes
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I have started a business in 2020, and have ordered 1st order on Alibaba. I received completely different stuff as I ordered. I provided snapshots of what I ordered and what I received was actually completely different. I cannot sale that stuff in UK as UK seller. Seller sent me all trash from his bin may be. Alibaba dispute team took more than 2 months and decided in favour of seller saying that we don't have enough evidence. I am attaching items I ordered and Items I received here. I will recommend everyone to stay away from Alibaba and Aliexpress as they are "Ali Baba and 40 thieves" where 40 thieves are their sellers and Alibaba is supporting them as they are getting commission from them.

Date of experience: February 8, 2021
Washington
1 review
1 helpful vote
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Scam
February 7, 2021

I am refilling a claim # ******* because all the info that I gave you about the supplier showing that he did not fulfill their agreement. The supplier would not let me use your platform or Trade Assurance service. I have in the last 3 to 4 months tried supplier and all they wanted to do was push me to whatsup app to do their business. This supplier had high rankings on your platform. I did everything that the supplier wanted and I even asked at the time of paying the supplier that this is free shipping. If you would look at the transcript on whatsup it shows me asking about shipping and port fees and the supplier saying its free shipping to my address. I have the payment that I made the shipping tracking number from the supplier. After 3 days of the product being shipped the supplier wanted more money for port fees. The supplier is the one that broke the agreement and at the end I asked for my refund because the product and I was not going to give them more money because that was not the agreement. The supplier said that he was not going to refund and wanted me to pay for the shipping fees. This is not apart of the agreement and if you looks at the pictures the supplier even has your logo at the top of the message app. You need to look into this or even look into your suppliers that are scamming customers out of their money.

Date of experience: February 6, 2021
Hong Kong
1 review
1 helpful vote
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So like iclean swab, we had cooperation from 2014
Nice swab, nice team to work with

Iclean Foam & flocked swab, & tube supplied to
Quidel, Qorvo, Norgen, Thomas Scientific, Cleveland Clinic, Quanterix& LumiraDx etc.
Qualification:
1.our flocked swab published on "Nature" 3 times in past 3 years.
2. FDA CE TGA NMPA ISO******* MEDL certified. WHO and UK NHS suppplier of VTM kit.
3. EUA of iclean flocked swab & VTM.
Max production capacity: 3.75millon pcs.

Date of experience: February 6, 2021
Panama
1 review
0 helpful votes
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Muy satisfecho con en producto y la calidad del mismo excelente tiempo de envió y muy bien protegido el paquete

Date of experience: February 5, 2021
Canada
1 review
0 helpful votes
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Scammed by Ali Baba
February 5, 2021

I ordered Ferulic acid from Ali Baba. I paid 200 dollars to have it shipped within 10 to 12 business days. They sent it to Memphis Tennessee instead of Canada. I received no product but an email from Ali Baba saying now that I have had the product for a couple of months, the time to complain is over. The product arrived after 3 months and was labeled Wild Yam Extract. I contacted the company and they said that they always put their ferulic acid in Wild Yam Extract bags! So I paid 250 dollars to have the product assayed by a good lab and it came back NOT FERULIC ACID. CanLab China told me that the lab was wrong and that it was ferulic acid! Also they shorted me one kg. of product. They refused me a refund because they lied about the product. So I am out almost 800 dollars. DO NOT ORDER THROUGH ALI BABA unless you are a gambler and can pay to have the product assayed by a lab in under 30 days (the time you are allowed to complain).

Date of experience: February 5, 2021
Pennsylvania
1 review
0 helpful votes
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Great quality
February 27, 2021

The quality is great and the shipment was on time! We are greatful that Mark went above and beyond during a pandemic to send these pants out for our team and he also been helping us communicate with our forwarder and we greatly appreciate it. Looking forward to do more business with you!

Date of experience: February 2, 2021
New York
3 reviews
0 helpful votes
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Alibaba
February 3, 2021

Alibaba is the best site that you can find every thing that.
I suggest you to see this site before any wher

Date of experience: February 2, 2021
Texas
1 review
0 helpful votes
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Fraud
January 28, 2021

I order Item from alibaba but customs in USA returned to China so I dont recive any Item ok Now they don't want to refund my money I have to pay for delivery and returning charge. $ 935 dollars was my purchase now $ 485 is my refund fraud-fraud

Date of experience: January 28, 2021
Australia
1 review
2 helpful votes
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Alibaba for newcomers
January 29, 2021

Do your own sereach as much as you can. Alibaba is good place to find your product or supplier but its extermly challenging to get one. Never rely on the product description provided by the supplier. Most of the description on which a buyer make decision to buy are not correct, same description used for multiple products with different price. If ask for reason then there is no reason. Just try to make up a reason on the run.

Date of experience: January 28, 2021
Australia
3 reviews
1 helpful vote
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Unfair justice
August 30, 2021

Sad to say, I am deactivating my account with Alibaba. I have been buying my stocks, supplies and equipment through Alibaba. But I have never expected that I will get unfair treatment for my request for refund.

Date of experience: January 27, 2021
Canada
1 review
0 helpful votes
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The sales agent and I both had difficulty because the designer seemed to be careless and lacking of skills needed to make a satisfactory customer pleasing printed product. The sales agent had to go out of her way and go do his job to print acceptable customized laser printed sample brushes with proper alignment. The company needs to replace the designer with ones that values customers needs and works as hard as this sales agent that took my order or the company will loose customers if the designer is stubborn because they lack the skills or is completely lazy and doesn't care about customer satisfaction. If there was a section for rating designer, I would rate the lowest star available. Huge burden on company

Date of experience: January 27, 2021
Turkiye
1 review
0 helpful votes
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Very good service
January 29, 2021

I received my good very good 5 star and i will make other order soon and i ask all my friend to flow this company thanks Linda she is help my very will

Date of experience: January 27, 2021
Cambodia
1 review
0 helpful votes
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Excellent
February 10, 2021

Really happy with the product, Some of the best par readings i have ever measured. Very good quality the shipping was delayed for like 4 days but yeah covid tends to mess up shipping.

Date of experience: January 27, 2021
Israel
1 review
0 helpful votes
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MY review to AliBaba
January 28, 2021

AliBaba in general is a great site to work with. However, there are few issues that need to address: 1) you can not delete old RFQ, you can close them but they are visible and new quotes added to them even after they were closed. 2) AliPay is convenient but EXPENSIVE. 3) indication of company CHAT is most of the time no addressed properly - shows on line - but nobody answers. There must be an indicator to response time. If the company too busy to answer, the customer should know it because this will reflect on future service

Date of experience: January 25, 2021
Romania
1 review
0 helpful votes
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Alibaba is the best!
February 4, 2021

I used Alibaba to buy 3D pictures for the first time and l bought from 3 different suppliers and l m very satisfied with everything: the products l choose, the prices, the service, the sellers help from the placing of the orders to receiving it at my home in Romania! Everything is the best! Try it, you won t regret! Highly recommend Alibaba!

Date of experience: January 25, 2021
Washington
1 review
0 helpful votes
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Fit bit
April 10, 2022

Have bought a fit bit to brand for my fitness facility, looks a good quality product look forward to testing soon

Date of experience: January 21, 2021

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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