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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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The best of the best. Highly recommended. Safe, fast, quality, service, and always exceeds expectations. There is no competition.
Do not hesitate to ask all product specifications you need, a good supplier will fullfill.
Use photos, videos to let supplier know what do you need.
Alibaba.com return policy is Totally bogus and worthless. They wanted proof and evidence in which I supplied 100% thru there sites messages between me and the seller with pictures of concerns that I would be getting the correct item, after receiving a item completely different. Alibaba.com would not back it up and closed the case with A Sorry. Now out $300.00 and worthless pieces of junk.
I have started a business in 2020, and have ordered 1st order on Alibaba. I received completely different stuff as I ordered. I provided snapshots of what I ordered and what I received was actually completely different. I cannot sale that stuff in UK as UK seller. Seller sent me all trash from his bin may be. Alibaba dispute team took more than 2 months and decided in favour of seller saying that we don't have enough evidence. I am attaching items I ordered and Items I received here. I will recommend everyone to stay away from Alibaba and Aliexpress as they are "Ali Baba and 40 thieves" where 40 thieves are their sellers and Alibaba is supporting them as they are getting commission from them.
I am refilling a claim # ******* because all the info that I gave you about the supplier showing that he did not fulfill their agreement. The supplier would not let me use your platform or Trade Assurance service. I have in the last 3 to 4 months tried supplier and all they wanted to do was push me to whatsup app to do their business. This supplier had high rankings on your platform. I did everything that the supplier wanted and I even asked at the time of paying the supplier that this is free shipping. If you would look at the transcript on whatsup it shows me asking about shipping and port fees and the supplier saying its free shipping to my address. I have the payment that I made the shipping tracking number from the supplier. After 3 days of the product being shipped the supplier wanted more money for port fees. The supplier is the one that broke the agreement and at the end I asked for my refund because the product and I was not going to give them more money because that was not the agreement. The supplier said that he was not going to refund and wanted me to pay for the shipping fees. This is not apart of the agreement and if you looks at the pictures the supplier even has your logo at the top of the message app. You need to look into this or even look into your suppliers that are scamming customers out of their money.
So like iclean swab, we had cooperation from 2014
Nice swab, nice team to work with
Iclean Foam & flocked swab, & tube supplied to
Quidel, Qorvo, Norgen, Thomas Scientific, Cleveland Clinic, Quanterix& LumiraDx etc.
Qualification:
1.our flocked swab published on "Nature" 3 times in past 3 years.
2. FDA CE TGA NMPA ISO******* MEDL certified. WHO and UK NHS suppplier of VTM kit.
3. EUA of iclean flocked swab & VTM.
Max production capacity: 3.75millon pcs.
Muy satisfecho con en producto y la calidad del mismo excelente tiempo de envió y muy bien protegido el paquete
I ordered Ferulic acid from Ali Baba. I paid 200 dollars to have it shipped within 10 to 12 business days. They sent it to Memphis Tennessee instead of Canada. I received no product but an email from Ali Baba saying now that I have had the product for a couple of months, the time to complain is over. The product arrived after 3 months and was labeled Wild Yam Extract. I contacted the company and they said that they always put their ferulic acid in Wild Yam Extract bags! So I paid 250 dollars to have the product assayed by a good lab and it came back NOT FERULIC ACID. CanLab China told me that the lab was wrong and that it was ferulic acid! Also they shorted me one kg. of product. They refused me a refund because they lied about the product. So I am out almost 800 dollars. DO NOT ORDER THROUGH ALI BABA unless you are a gambler and can pay to have the product assayed by a lab in under 30 days (the time you are allowed to complain).
The quality is great and the shipment was on time! We are greatful that Mark went above and beyond during a pandemic to send these pants out for our team and he also been helping us communicate with our forwarder and we greatly appreciate it. Looking forward to do more business with you!
I order Item from alibaba but customs in USA returned to China so I dont recive any Item ok Now they don't want to refund my money I have to pay for delivery and returning charge. $ 935 dollars was my purchase now $ 485 is my refund fraud-fraud
Do your own sereach as much as you can. Alibaba is good place to find your product or supplier but its extermly challenging to get one. Never rely on the product description provided by the supplier. Most of the description on which a buyer make decision to buy are not correct, same description used for multiple products with different price. If ask for reason then there is no reason. Just try to make up a reason on the run.
Sad to say, I am deactivating my account with Alibaba. I have been buying my stocks, supplies and equipment through Alibaba. But I have never expected that I will get unfair treatment for my request for refund.
The sales agent and I both had difficulty because the designer seemed to be careless and lacking of skills needed to make a satisfactory customer pleasing printed product. The sales agent had to go out of her way and go do his job to print acceptable customized laser printed sample brushes with proper alignment. The company needs to replace the designer with ones that values customers needs and works as hard as this sales agent that took my order or the company will loose customers if the designer is stubborn because they lack the skills or is completely lazy and doesn't care about customer satisfaction. If there was a section for rating designer, I would rate the lowest star available. Huge burden on company
I received my good very good 5 star and i will make other order soon and i ask all my friend to flow this company thanks Linda she is help my very will
Really happy with the product, Some of the best par readings i have ever measured. Very good quality the shipping was delayed for like 4 days but yeah covid tends to mess up shipping.
AliBaba in general is a great site to work with. However, there are few issues that need to address: 1) you can not delete old RFQ, you can close them but they are visible and new quotes added to them even after they were closed. 2) AliPay is convenient but EXPENSIVE. 3) indication of company CHAT is most of the time no addressed properly - shows on line - but nobody answers. There must be an indicator to response time. If the company too busy to answer, the customer should know it because this will reflect on future service
I used Alibaba to buy 3D pictures for the first time and l bought from 3 different suppliers and l m very satisfied with everything: the products l choose, the prices, the service, the sellers help from the placing of the orders to receiving it at my home in Romania! Everything is the best! Try it, you won t regret! Highly recommend Alibaba!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

