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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Alibaba has excellent service I do not hesitate to recommending anyone who might need Alibaba's service
Some sellers want to get advantage, they refuse to use trade insurance and they give you very high cost of shipping. Be careful.
alibaba.com satılan ürün kalitesinden sorumlu olmalıdır. ürünler tanıtımı yapıldığı gibi çıkmamaktadır. Kalite kontrol mekanizması olmalıdır. Satın aldığım ürün tanıtıldığının aksine çok başarısız. Tedarikçiler abartılı tanıtım yapıyorlar. Lütfen bu konuları gözden geçirin.
Outstanding. I absolutely love Alibaba. Bravo Jack Ma et al. I am deeply grateful for your service. You empower small businesses everywhere. You foster trade between your great nation and ours. You give SMEs a voice in the marketplace. Thank you for making the world a better place.
This seller promised 5-7 business days shipping. Right after they took my money they ignore me for over 1 month. No matter how many times I send them a message they didn't reply to my email. They cut out the communication completely.
I promised my local customers with the product in 5-7 business day and I had not thing to give them. I made many of my customers angry because I didn't keep up with my promises all because this seller didn't communicate nor send me the product.
After 1 month and half, the seller finally send 1 message. Instead of apologize and try to fix it, he said that I will not receive this price in the future. This is the worst experience that I have every got from a professional company.
I am very satisfaced with Alibaba. I am a new customer and this site is really helpful and easy to use, also you can have good deals with great people. Thanks!
It is my second order with this business and everything is perfect, keep it up like this! I recommand it to everyone...
What can I say, we live in an amazing world. The ability to find suppliers worldwide through a single portal is a very powerful thing.
I am 100% satisfied with this transaction - amazing seller and amazing quality products. Keep up the good work!
Very positive experience. Happy to find Alibaba supplier who supports small orders for in-stock product with reasonable price.
A lot of suppliers, a lot of products, a lot of information! This website can provide any inquires that you have. Do not hesitate to get in touch with any factories in the whole world and do your best business.
I always depend on alibaba when it comes to suplies...
Very good quality products, no problem with agents and supplier and most of all very affordable.
I have been looking for some samples for now. Communication and delivery have largely progressed well. Has a problem with Norwegian customs on some of the consignments due to lack of papers / values from supplier.
First experience, was good.
Some products are not exactly as shown on the picture, however, all the rest is good: communication, shipping, packing etc.
Just need to make sure the product is the one, in all details.
Thank you for this great service. I really like how the quotes can be arranged for easy perusal which makes my job very easy in selecting suppliers and their products. All of the suppliers have been very professional and very prompt in their replies to my questions.
There are so many different suppliers on the Alibaba site that I haven't needed to look elsewhere for my products.
I really like that suppliers have information liked gold rating etc on their site so you can have an appreciation of who you are dealing with.
Perfect and quick communication and respond. The good were delivered in time. I would recommend everyone to work with them.
Good service they follow all customers step by step and they have secure service payment this is important for any business any where on the world
I orderd two batteries for my Segway. The communication with Meg was quick, accurate and friendly. The goods were delivered sooner as expected. The product works good.
Thank you very much for the service and the product.
Huub
Very happy with the quality and ease of access business Alibaba delivers Very happy with the quality and ease of access business Alibaba delivers
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members