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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Germany
1 review
0 helpful votes
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Very good
March 21, 2018

Juliet-Su You are great, patient and dedicated in your work and I offer you the greatest services and this is my most important machinery because you gave me the impression of safety in my first experience to buy from China and I want to work with you permanently in the future thank you very much. The machine works perfectly and has reached the specified time.

Date of experience: March 20, 2018
California
1 review
0 helpful votes
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Amazing
March 21, 2018

I have never had a bad experience and love the site. Searching for what Im looking for is super easy

Date of experience: March 20, 2018
Mexico
1 review
0 helpful votes
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Excelente compaña muy confiable
March 21, 2018

Esta es la segunda ves que compro una mercancía en alibaba y por ser un comprador de mexicano, les anticipo que no hay ningún problema en recibir la mercancía de tan lejos, es muy confiable pero sobre todo muy segura en llegar la mercancía en esta ocasión llego en cinco días tal como me lo comento la vendedora por eso yo la recomiendo mucho

Date of experience: March 20, 2018
Indonesia
1 review
0 helpful votes
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Good Insurance
March 21, 2018

We need to Know how much Alibaba insurance to paid, cause sometimes seller say about different percentage for Insurance shipment.

Date of experience: March 20, 2018
Ohio
1 review
0 helpful votes
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I've purchased several products
March 21, 2018

And I feel comfortable in purchasing through your company. The only thing is that I have an Ocean Fright that has past the allowed time to cancel the order. I knew it would take longer but am waiting to see how this transaction turns out. Is my first Ocean Freight shipment as a trial. I will advise as it is due to Port on 03/23/2018

Date of experience: March 20, 2018
Canada
1 review
0 helpful votes
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Needed a specific commercial sprayer for my business. Saved over $500 by using Alibaba - service was 5 star and shipping was from China to Canada in 5 days - I'm impressed and would recommend this source supplier for your business.

Date of experience: March 20, 2018
Wisconsin
3 reviews
0 helpful votes
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Alibaba has a bit of a learning curve, but once you get the hang of it, the deals and services are great! I don't know how else I could buy international products as easily!

Date of experience: March 20, 2018
Nigeria
1 review
0 helpful votes
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Alibaba is awesome
March 21, 2018

On Alibaba, I met sellers that deliver quality goods on time at a cheap price. Will definitely continue shopping on Alibaba.

Date of experience: March 20, 2018
NL
1 review
0 helpful votes
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Ali express works better
March 21, 2018

Not good and not to bad, but it is not working verry god to the factorys to talk whit them lot off time no response or they dont want to understand

Date of experience: March 20, 2018
Australia
1 review
0 helpful votes
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Great selection of suppliers
March 21, 2018

Found everything I want and have been able to be in touch with various businesses. Using the tools on the site have proven simpler than I had expected.

Date of experience: March 20, 2018
Mexico
1 review
0 helpful votes
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Cool
March 21, 2018

Everything ok, everything nice. The product arrive weel, maybe I would like a little of bubble envelope in the package.

Date of experience: March 20, 2018
Delaware
1 review
0 helpful votes
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Alibaba's website
March 21, 2018

Alibaba's website is users friendly with real trade assurance. I hereby recommend the portal to all new comers. Your privacy is guaranteed.

Date of experience: March 20, 2018
Switzerland
1 review
0 helpful votes
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Excellent management
March 21, 2018

Their Management assistance threw my purchase helped, especially in the customs and export areas where I am not very knowledgeable.

Date of experience: March 20, 2018
New York
1 review
0 helpful votes
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Happy costumer!
March 21, 2018

It is in fact easy and I trust in the process. I had ordered just once but very satisfied, hope to order more soon.

Date of experience: March 20, 2018
Ukraine
1 review
0 helpful votes
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Secure service
March 21, 2018

Alibaba provided a quick search for the right suppliers, prompt communication, convenient ordering and, most importantly, security for money transactions. Thank you

Date of experience: March 20, 2018
Jamaica
1 review
0 helpful votes
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Great job
March 21, 2018

First time buying on here and from this supplier... the results- they're very good, I highly recommend to anyone who are wanting to buy beauty products.

Date of experience: March 20, 2018
Argentina
1 review
0 helpful votes
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A very good buy
March 21, 2018

I had a very good experience with this purchase.
Everything is perfect and fast.
I recommend them.
Thank you very much!

Date of experience: March 20, 2018
Chile
1 review
0 helpful votes
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I get what i need
March 21, 2018

Being the first time shopping in Alibaba i got a good experience. Too many answers for my requirements give the posibility to choose whats the better provider. Many of them gave me a quotation of the goods i was looking for. And know i get what i need without problems.

Date of experience: March 20, 2018
Romania
1 review
0 helpful votes
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Great
March 21, 2018

What is very hard to understand and not so easy is the inquiry part of the site.
Needed more technical support!

Date of experience: March 20, 2018
Spain
1 review
0 helpful votes
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Perfect!
March 21, 2018

Everything perfect!. Great Deal with Great Companies and people. From step one to the last, without problems.
Always have someone for an advice. I will buy again using alibaba.com

Date of experience: March 20, 2018

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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