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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Juliet-Su You are great, patient and dedicated in your work and I offer you the greatest services and this is my most important machinery because you gave me the impression of safety in my first experience to buy from China and I want to work with you permanently in the future thank you very much. The machine works perfectly and has reached the specified time.
Esta es la segunda ves que compro una mercancía en alibaba y por ser un comprador de mexicano, les anticipo que no hay ningún problema en recibir la mercancía de tan lejos, es muy confiable pero sobre todo muy segura en llegar la mercancía en esta ocasión llego en cinco días tal como me lo comento la vendedora por eso yo la recomiendo mucho
We need to Know how much Alibaba insurance to paid, cause sometimes seller say about different percentage for Insurance shipment.
And I feel comfortable in purchasing through your company. The only thing is that I have an Ocean Fright that has past the allowed time to cancel the order. I knew it would take longer but am waiting to see how this transaction turns out. Is my first Ocean Freight shipment as a trial. I will advise as it is due to Port on 03/23/2018
Needed a specific commercial sprayer for my business. Saved over $500 by using Alibaba - service was 5 star and shipping was from China to Canada in 5 days - I'm impressed and would recommend this source supplier for your business.
Alibaba has a bit of a learning curve, but once you get the hang of it, the deals and services are great! I don't know how else I could buy international products as easily!
On Alibaba, I met sellers that deliver quality goods on time at a cheap price. Will definitely continue shopping on Alibaba.
Not good and not to bad, but it is not working verry god to the factorys to talk whit them lot off time no response or they dont want to understand
Found everything I want and have been able to be in touch with various businesses. Using the tools on the site have proven simpler than I had expected.
Alibaba's website is users friendly with real trade assurance. I hereby recommend the portal to all new comers. Your privacy is guaranteed.
Their Management assistance threw my purchase helped, especially in the customs and export areas where I am not very knowledgeable.
It is in fact easy and I trust in the process. I had ordered just once but very satisfied, hope to order more soon.
Alibaba provided a quick search for the right suppliers, prompt communication, convenient ordering and, most importantly, security for money transactions. Thank you
First time buying on here and from this supplier... the results- they're very good, I highly recommend to anyone who are wanting to buy beauty products.
I had a very good experience with this purchase.
Everything is perfect and fast.
I recommend them.
Thank you very much!
Being the first time shopping in Alibaba i got a good experience. Too many answers for my requirements give the posibility to choose whats the better provider. Many of them gave me a quotation of the goods i was looking for. And know i get what i need without problems.
Everything perfect!. Great Deal with Great Companies and people. From step one to the last, without problems.
Always have someone for an advice. I will buy again using alibaba.com
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

