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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
This company does not typically respond to reviews

Instant Feedback

202 reviews

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Pakistan
1 review
0 helpful votes
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Best
March 24, 2018

Better secure services thanks Alibaba we are very much appreciated the services of Alibaba group Due to Alibaba our mind will remain always in satisfaction regarding any shipment

Date of experience: March 23, 2018
Australia
1 review
0 helpful votes
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Fantastic system!
March 24, 2018

I am dissapointed with the quality of a product that I was sold and Alibaba jumped to help me!
I explained my situation and I'm waiting for a good response, hopefully Alibaba can fix this situation.
The Alibaba system is automaticaly asking for reviews before the money that I paid are released to the seller.
This is fantastic!
No more money to be paid for the low quality of products

Date of experience: March 23, 2018
Australia
1 review
0 helpful votes
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Good
March 23, 2018

My experience was fine, it is a little unusual the way the site operates. I'll learn it I guess. Thanks Daniel

Date of experience: March 22, 2018
Malaysia
1 review
0 helpful votes
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Room for improvement
March 23, 2018

The site is not very user friendly. It is not straight forward. Need to read the instructions to understand how to order and do transactions. The write a review button on the app is faulty, keeps showing "no internet connection". There is no cheapest first sorting to compare prices. Searches were not accurate, making hard to find item.

Date of experience: March 22, 2018
New Jersey
4 reviews
0 helpful votes
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Excellent Online System
March 23, 2018

I worked with Athbak Sports to design a custom jersey for the Ride Leaders in our bike club. Alibaba's online system is excellent. It allows you to see your communication through every step of the purchase process.

Date of experience: March 22, 2018
Mexico
1 review
0 helpful votes
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Excellent service!
March 23, 2018

I want to express my appreciation for the excellent service when buying with Alibaba and Trade Assurance; I am very satisfied with your attention. Thank you very much and keep well
Sincerely
Raul Harari Soto

Date of experience: March 22, 2018
New Zealand
1 review
0 helpful votes
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Alibaba ebsite
March 22, 2018

The Web site is difficult to use, confusing, and poorly laid out. I find Alibaba very difficult to use. I do not like having to log on every time I want to look at something. I dont like the colors, and all the advertising that keeps popping up. ALibaba should just simplify it to a Search engine and contact feature.

Date of experience: March 22, 2018
NL
1 review
0 helpful votes
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Good experience
March 23, 2018

Very nice experience with a very nice and professional contact with the supplier. We would order again by this supplier by Alibaba.

Date of experience: March 22, 2018
Croatia
1 review
0 helpful votes
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Great buying platform
March 23, 2018

Everything I need first thing is opening alibaba. I had around 10 buying so far. Everything went well.

Date of experience: March 22, 2018
Nigeria
1 review
0 helpful votes
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Best shopping site
March 23, 2018

I love this site, very user friendly, safe to transact with and filled with great deals and promotions.

Date of experience: March 22, 2018
Romania
1 review
0 helpful votes
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Good products
March 23, 2018

Agent good response and she done good job hope to do next business
The products are in good condition. DHL service take longer and very bad response from DHL next time with China post office
See you soon

Date of experience: March 22, 2018
KR
1 review
0 helpful votes
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Alibaba includes not only wholesalers but also retailors, that is,
You can find some dealers even though youre not a company as you are.
Its worth to give it a try!

Date of experience: March 22, 2018
Jordan
1 review
0 helpful votes
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Credibility
March 23, 2018

Alibaba website can give me the accurate rating for company and this trust make me rest assured and give me push to do more order

Date of experience: March 22, 2018
Italy
1 review
0 helpful votes
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Buono ma migliorabile
March 22, 2018

Nel complesso funziona bene sul desktop
La traduzione e migliorabile, non da la possibilità nei messaggi del copia incolla,
Nella mia breve esperienza le transazioni sono sicure,
Anche le funzioni sono ottime.

Date of experience: March 22, 2018
Indonesia
1 review
0 helpful votes
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Good Market Place
March 22, 2018

Easy to order and negotiate. Various kinds of products. You can seacrh what you want, but you have to find trusted supliers. Choose gold one, trade assurance, and on site checked and should have good reviews and sales.

Date of experience: March 22, 2018
China
1 review
0 helpful votes
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I bought one diode laser machine from Weifang KM. Sales manager Eric Zhang a nice man.

Shipment is quick and machine is nice, thanks for all.

Date of experience: March 21, 2018
Honduras
1 review
0 helpful votes
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Does not work
March 22, 2018

Does not work the parallel elevator, a hose went out defective, I think the equipment was not tested before sent

Date of experience: March 21, 2018
Delaware
1 review
0 helpful votes
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Good
March 23, 2018

I haven't used the website for a long time however, so far it is simple and use to use. I enjoy using the app. I use it almost everyday to conduct business.

Date of experience: March 21, 2018
Thailand
1 review
0 helpful votes
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Nice Product
March 22, 2018

Nice Product and Good Seller!
The good It takes about 4-5 days to ship by Fedex.
Very fast ship and Package very well.

Date of experience: March 21, 2018
Australia
1 review
0 helpful votes
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Great Outcomes
March 22, 2018

Love Alibaba. Always good communication and everyone is keen to work with you to get products shipped on time and ad required.

Date of experience: March 21, 2018

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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