Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Mi agradecimiento es totalmente alto para este vendedor quien tuvo mucha paciencia al atender mis requerimientos, es de mucha satisfacción ya que te hace sentir mejor que en casa, genera confianza, lo recomiendo altamente, le doy 10 estrellas
I am delighted with the service and quality of the products. I will be buying from the makers available
Satisfied with purchase. Seller selected low cost shipping carrier.
Will reorder again from same sales person. Thank you
STAY AWAY FROM WEBSITE. I buy items and most sellers just steal money. Trade insurace doesnt do anything as they always support the people in china. China they sell bikes with missing parts because they know alibaba will protect them
This company is very serious, the established products arrived on time and the quality is excellent. They are very serious and precise, we really appreciated that.
I ordered my semi trailer and pay over *******$. The seller keeps changing delivery dates. I wish I knew this before, I could just order here in us. I'll never trust Alibaba again. Now I'm trying to get my money back
Amazing company, speedy dispatch, superb products, there is nothing else you would look for. A ******
Alibaba provides excellent platform for secure communication with sellers. Only chat optimization needs an improvement. I have to refresh website several times to get new messages from sellers.
Good quality products and great price. Clear coats are very shiny. Very easy company to buy from, and import into Australia.
Never trust all suppliers in alibaba. We had a bad experience with one supplier and we lost a big amount. Alibaba is not responsible for the transaction made through TT where the maximum amount that can be transferred through alibaba is limited to *******usd for that supplier. We got half qty of materials that we ordered and alibaba was never given any support on this case. Jiangsu Pumao Steel Co., Ltd., is the supplier, and Mr. Jason he is the one behind this cheating.
Believe me guy, don't trust verified logo, I bought a product ( aphrodisiac)from guangxi kaitai technology 5 years on App, I received a blister without expiry date, batch number and without name( no conform with customs) and without any documents ( invoice and certificates) Alibaba didn't want to wait until the supplier receive a goods. I contacted Thailand embassy( product made in Thailand), they told me that your product and company ( goodherbs) doesn't exist( I have all proofs). I found that they switched to new company ( guangxi taimeile technology) with verified logo plus 1 year. Unfortunately Alibaba is partner in crime( even sender is an other company, check in the picture)Guys if you want to do business with Chinese go to China find a product, stay there, check your product piece after piece, full your boxes or containers, don't trust them ( 0% confidence) us LC. Don't trust trade insurance on alibaba, it's fake ( they advantage their company) even help center on their app doesn't respond. Keep your money in your pocket better to lose them ( receive goods then pay) good luck. Amrex imp/export company
I keep receiving empty packages, (bubble wrap, no merchandise) about 8 so far. I looked into it they are trying to "boost" sales and write fake reviews!
Disgusting customer support and case solving! They just help there homies! With clear evidences supplied that Chinese company is scamming me, the response received, please work with them to negotiate! 0 trustworthy service!
Everything as ordered. Delivery time very good. The pricing on shipping will likely go up in the future. Good luck
Purchased a mini excavator with a 3 cylinder EPA tier4 compliant Yanmar engine. Received an excavator with a single cylinder Chinese built Koop non compliant ( as far as I can tell) engine. The Manufacturer Shandong Jieseng Heavy Machinery Co. Is uncooperative actually deceptive, they sent me a compliance certificate for the Yanmar and told me the Koop engine is EPA compliant. No offer to negotiate a settlement.
Alibaba is no better. I have tried app. 15 times to start a dispute every time the ask for something different by the time you find it you time out and have to start the process from the beginning again. I am becoming convinced the Trade Assurance is a scam.
I purchased two bobcat 300 hotspots for $380 with shipping three days after they shipped these guys try to get me to pay $1000 more for customs some kind of scam they said they sent me too many they were making up stuff I don't who knows but this company that works for Ali Bob is a scam Ali Baba would use him less you absolutely know somebody
Very professional and secure way to buy a Pergola from fengxin company. I was able to compare quotes from several companies very easily
Tenth order
And WOW
Beach flags are the best for ads.
Close your eyes and order
Worth it
Table flag pole
The best quality metal
Thick and steady
Affordable cost
Come back again
Trade assurance is a lie. Alibaba helps China suppliers rip off buyers overseas. Seller stated they had documents needed to sell to USA but failed to deliver. Product was seized and Alibaba sided with lying seller and failed to make good on the trade assurance promises.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

