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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
This company does not typically respond to reviews

Instant Feedback

202 reviews

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Colombia
1 review
0 helpful votes
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Exelente servicio
July 23, 2021

Mi agradecimiento es totalmente alto para este vendedor quien tuvo mucha paciencia al atender mis requerimientos, es de mucha satisfacción ya que te hace sentir mejor que en casa, genera confianza, lo recomiendo altamente, le doy 10 estrellas

Date of experience: July 22, 2021
Saint Lucia
1 review
0 helpful votes
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Great service
July 22, 2021

I am delighted with the service and quality of the products. I will be buying from the makers available

Date of experience: July 22, 2021
California
2 reviews
3 helpful votes
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Satisfied with purchase. Seller selected low cost shipping carrier.
Will reorder again from same sales person. Thank you

Date of experience: July 21, 2021
GB
1 review
0 helpful votes
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STAY AWAY FROM WEBSITE. I buy items and most sellers just steal money. Trade insurace doesnt do anything as they always support the people in china. China they sell bikes with missing parts because they know alibaba will protect them

Date of experience: July 21, 2021
New Jersey
1 review
1 helpful vote
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Amazing
July 21, 2021

Great products and customer service. They provide warranties on products and offer replacements of any toys are damaged.

Date of experience: July 21, 2021
Italy
1 review
1 helpful vote
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This company is very serious, the established products arrived on time and the quality is excellent. They are very serious and precise, we really appreciated that.

Date of experience: July 21, 2021
New York
1 review
4 helpful votes
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I ordered my semi trailer and pay over *******$. The seller keeps changing delivery dates. I wish I knew this before, I could just order here in us. I'll never trust Alibaba again. Now I'm trying to get my money back

Date of experience: July 18, 2021
GB
1 review
0 helpful votes
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Amazing company, speedy dispatch, superb products, there is nothing else you would look for. A ******

Date of experience: July 15, 2021
Malaysia
1 review
1 helpful vote
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Alibaba provides excellent platform for secure communication with sellers. Only chat optimization needs an improvement. I have to refresh website several times to get new messages from sellers.

Date of experience: July 15, 2021
Australia
1 review
0 helpful votes
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Good quality products and great price. Clear coats are very shiny. Very easy company to buy from, and import into Australia.

Date of experience: July 15, 2021
AE
1 review
1 helpful vote
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Never trust for big order
July 14, 2021

Never trust all suppliers in alibaba. We had a bad experience with one supplier and we lost a big amount. Alibaba is not responsible for the transaction made through TT where the maximum amount that can be transferred through alibaba is limited to *******usd for that supplier. We got half qty of materials that we ordered and alibaba was never given any support on this case. Jiangsu Pumao Steel Co., Ltd., is the supplier, and Mr. Jason he is the one behind this cheating.

Date of experience: July 14, 2021
Florida
1 review
0 helpful votes
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Alibaba is Scam
July 14, 2021

Believe me guy, don't trust verified logo, I bought a product ( aphrodisiac)from guangxi kaitai technology 5 years on App, I received a blister without expiry date, batch number and without name( no conform with customs) and without any documents ( invoice and certificates) Alibaba didn't want to wait until the supplier receive a goods. I contacted Thailand embassy( product made in Thailand), they told me that your product and company ( goodherbs) doesn't exist( I have all proofs). I found that they switched to new company ( guangxi taimeile technology) with verified logo plus 1 year. Unfortunately Alibaba is partner in crime( even sender is an other company, check in the picture)Guys if you want to do business with Chinese go to China find a product, stay there, check your product piece after piece, full your boxes or containers, don't trust them ( 0% confidence) us LC. Don't trust trade insurance on alibaba, it's fake ( they advantage their company) even help center on their app doesn't respond. Keep your money in your pocket better to lose them ( receive goods then pay) good luck. Amrex imp/export company

Date of experience: July 14, 2021
Sweden
1 review
0 helpful votes
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I keep receiving empty packages, (bubble wrap, no merchandise) about 8 so far. I looked into it they are trying to "boost" sales and write fake reviews!

Date of experience: July 13, 2021
AE
1 review
0 helpful votes
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Disgusting customer support and case solving! They just help there homies! With clear evidences supplied that Chinese company is scamming me, the response received, please work with them to negotiate! 0 trustworthy service!

Date of experience: July 13, 2021
Florida
1 review
0 helpful votes
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Good transaction
March 11, 2022

Everything as ordered. Delivery time very good. The pricing on shipping will likely go up in the future. Good luck

Date of experience: July 11, 2021
New York
3 reviews
2 helpful votes
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Purchased a mini excavator with a 3 cylinder EPA tier4 compliant Yanmar engine. Received an excavator with a single cylinder Chinese built Koop non compliant ( as far as I can tell) engine. The Manufacturer Shandong Jieseng Heavy Machinery Co. Is uncooperative actually deceptive, they sent me a compliance certificate for the Yanmar and told me the Koop engine is EPA compliant. No offer to negotiate a settlement.
Alibaba is no better. I have tried app. 15 times to start a dispute every time the ask for something different by the time you find it you time out and have to start the process from the beginning again. I am becoming convinced the Trade Assurance is a scam.

Date of experience: July 9, 2021
Ohio
1 review
2 helpful votes
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I purchased two bobcat 300 hotspots for $380 with shipping three days after they shipped these guys try to get me to pay $1000 more for customs some kind of scam they said they sent me too many they were making up stuff I don't who knows but this company that works for Ali Bob is a scam Ali Baba would use him less you absolutely know somebody

Date of experience: July 9, 2021
France
1 review
1 helpful vote
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Quote for a Pergola
July 10, 2021

Very professional and secure way to buy a Pergola from fengxin company. I was able to compare quotes from several companies very easily

Date of experience: July 8, 2021
AE
1 review
0 helpful votes
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Great
July 8, 2021

Tenth order
And WOW
Beach flags are the best for ads.
Close your eyes and order
Worth it
Table flag pole
The best quality metal
Thick and steady
Affordable cost
Come back again

Date of experience: July 6, 2021
Oklahoma
1 review
0 helpful votes
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Beware
July 4, 2021

Trade assurance is a lie. Alibaba helps China suppliers rip off buyers overseas. Seller stated they had documents needed to sell to USA but failed to deliver. Product was seized and Alibaba sided with lying seller and failed to make good on the trade assurance promises.

Date of experience: July 4, 2021

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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