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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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New York
1 review
0 helpful votes
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Very easy.
April 8, 2019

So far I have had a very pleasant business experience. Will continue to use them for all import needs.

Date of experience: April 7, 2019
Kazakhstan
1 review
0 helpful votes
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Swimwears
April 8, 2019

Thank you very much for your job! I like my order very much! Thanks for quick shipping. The quality of swimwears is very good.

Date of experience: April 7, 2019
Canada
1 review
0 helpful votes
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There are so many steps and layers, it takes a long time to actually get the order placed.
The supplier was most helpful navigating our order through the new system.
And the products were delivered in good order.

Date of experience: April 7, 2019
GB
1 review
0 helpful votes
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Very good experience as first order with Alibaba and will certainly use again.
Sellers have all been very helpful and quick to respond.

Date of experience: April 7, 2019
Colorado
1 review
0 helpful votes
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Excellent seller
April 8, 2019

Item arrived in time and good shape. A+, Flawless transaction. Professional. Highly recommended! Very nice to deal with this seller!

Date of experience: April 7, 2019
Austria
1 review
0 helpful votes
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Safety
April 8, 2019

During the whole order process information is always visible that supports you and confirms you to place a secure order.

Date of experience: April 7, 2019
Singapore
1 review
0 helpful votes
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Good Service
April 8, 2019

The sales officer is friendly, providing good information on the product and prompt response.
Product was timely updated for the delivery schedule.

Date of experience: April 7, 2019
Canada
1 review
1 helpful vote
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Switches
April 8, 2019

Mrs. Lamia W was very nice and helpful. She helped me for finding the best switch and agreed to send me a sample for test.

The result was perfect and. Price and product is excellent. Defiantly will ask for more switches.

I would recommend working with Lamia W.

Thank you
W.

Date of experience: April 6, 2019
Michigan
1 review
3 helpful votes
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Never recieved item went back to Customer service all they could say is it was delivered but no one signed for the package. I escalated it to alibaba customer service but that was a joke because there is no buyer protection. They awarded the seller instead of the buyer all i was looking for was a refund or a new shipment since my package never showed up i really don't think it got shipped because no one ever signed for a package.
I have now lost my 2 best customers, I still need the product for my customer but im scared to order don't want to waste another $133 dollars.

Date of experience: April 6, 2019
California
1 review
0 helpful votes
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I sell hair to customers and buying on Alibaba, I feel like my money is protected and safer than wiring money to a factory and worrying if I will get the product.

Date of experience: April 6, 2019
Canada
1 review
0 helpful votes
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LED automotive bulbs
April 8, 2019

Nice to know I can order parts to my home in Canada without any problems. It does take some time but its well worth it because of the money I save.

Date of experience: April 6, 2019
New Zealand
1 review
4 helpful votes
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Not delivered
April 6, 2019

Bad. You say it's delivered and I can't ask for refund, but I have not received goods
I'm not happy

Date of experience: April 6, 2019
Saudi Arabia
1 review
1 helpful vote
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It is worthy to deal with them
April 8, 2019

It is worthy to deal with them
I like the full purchase experience with yoou, the support, the followup and the shipment

Date of experience: April 6, 2019
Florida
1 review
0 helpful votes
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Good experience, friendly platform, recommended!. Variety of provider excellent products and prices.

Date of experience: April 6, 2019
Saudi Arabia
1 review
1 helpful vote
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Follow up was good, shipment contain all cartoon designs, while I was expecting mixed designs including without cartoons.

Date of experience: April 6, 2019
DO
1 review
0 helpful votes
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Trade Assurance is ok
April 8, 2019

Trade assurance is ok! I am satisfied with my experience with Trade Assurance. The only dissatisfaction I have is Alibaba's customer service that doesn't allow you to talk to a real representative easily. I was only able to chat with the rep with an automatic reply that didn't solve a small problem for me.

Date of experience: April 6, 2019
NL
1 review
0 helpful votes
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Perfect Tooling
April 8, 2019

Very professional people, good delivery time and good price and quality value for money. Next time I buy it again.

Date of experience: April 6, 2019
California
1 review
0 helpful votes
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Thank you Neo
April 8, 2019

Neo walked me through every step. I have never had such support. I will choose him again. Thank you
I can't wait to see what else I need

Date of experience: April 6, 2019
Romania
1 review
0 helpful votes
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Excellent!
April 8, 2019

Alibaba give me valuable information regarding products and suppliers! It helps me find the right product. Thank you very much!

Date of experience: April 6, 2019
GB
1 review
0 helpful votes
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Excellent
April 8, 2019

Exceeded my level of expectations as always. Highly professional, reliable manufacturer. Easy to work with and always willing to place my order from alibaba.

Date of experience: April 6, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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