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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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So far I have had a very pleasant business experience. Will continue to use them for all import needs.
There are so many steps and layers, it takes a long time to actually get the order placed.
The supplier was most helpful navigating our order through the new system.
And the products were delivered in good order.
Very good experience as first order with Alibaba and will certainly use again.
Sellers have all been very helpful and quick to respond.
Item arrived in time and good shape. A+, Flawless transaction. Professional. Highly recommended! Very nice to deal with this seller!
The sales officer is friendly, providing good information on the product and prompt response.
Product was timely updated for the delivery schedule.
Mrs. Lamia W was very nice and helpful. She helped me for finding the best switch and agreed to send me a sample for test.
The result was perfect and. Price and product is excellent. Defiantly will ask for more switches.
I would recommend working with Lamia W.
Thank you
W.
Never recieved item went back to Customer service all they could say is it was delivered but no one signed for the package. I escalated it to alibaba customer service but that was a joke because there is no buyer protection. They awarded the seller instead of the buyer all i was looking for was a refund or a new shipment since my package never showed up i really don't think it got shipped because no one ever signed for a package.
I have now lost my 2 best customers, I still need the product for my customer but im scared to order don't want to waste another $133 dollars.
I sell hair to customers and buying on Alibaba, I feel like my money is protected and safer than wiring money to a factory and worrying if I will get the product.
Nice to know I can order parts to my home in Canada without any problems. It does take some time but its well worth it because of the money I save.
Bad. You say it's delivered and I can't ask for refund, but I have not received goods
I'm not happy
It is worthy to deal with them
I like the full purchase experience with yoou, the support, the followup and the shipment
Good experience, friendly platform, recommended!. Variety of provider excellent products and prices.
Follow up was good, shipment contain all cartoon designs, while I was expecting mixed designs including without cartoons.
Trade assurance is ok! I am satisfied with my experience with Trade Assurance. The only dissatisfaction I have is Alibaba's customer service that doesn't allow you to talk to a real representative easily. I was only able to chat with the rep with an automatic reply that didn't solve a small problem for me.
Very professional people, good delivery time and good price and quality value for money. Next time I buy it again.
Neo walked me through every step. I have never had such support. I will choose him again. Thank you
I can't wait to see what else I need
Alibaba give me valuable information regarding products and suppliers! It helps me find the right product. Thank you very much!
Exceeded my level of expectations as always. Highly professional, reliable manufacturer. Easy to work with and always willing to place my order from alibaba.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

