AlibabaReviews 13,221

I am so impressed by the magnificent work Alibaba is doing around the globe. The system is well structured and continues to meet the demands and satisfaction of people around the world. Like I stated in my previous review, at first I was afraid to diff in but when I made a trial, it was successful and my eyes couldn't believe what I ordered has arrived at the known destination. I believe in the system, but just caution that they should always ensure the monitoring or tracking system when the goods have been shipped is updated to alert the customer on the progress.

No way to connect customers service. I got scammed for 6000$ And never received the product please help me

I always find what I am looking for, at affordable price.
The suppliers are always helpful and take care to satisfy the customer.

Quality and service is great! We would recommend this manufacturer to anyone looking for toques/beanies. We will be ordering from this company again.

Easy to use and definitely tailored to the individual needs. RFQs are easy to find as suppliers are quick to reply and recommend products.

We ordered trex s4 & atvs and wired the money and never got shipment. $12,500 down the drain and such a hassle. HORRIBLE

Amazing standards set and if all staff our like jack huang they and this business will go a long way

They make things easy for users.
Suggest recommendations.
They make an excellent follow up.
They are easy to contact.

I had an account to contact with suppliers and out of the blue I couldn't login anymore. I keep receiving a message saying "this account cannot login at this time" it's not related to security reasons as many ppl have their accounts banned. I tried contacting though Facebook or wherever I could locate a way to communicate. They don't have a customer support only a bot that don't give options to talk to a human, call a number or solve your problems. I've lost all the suppliers I had contact with. Considering to find another platform to source my business in Australia, this is not a reliable website.

Thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you

For my money, I received garbage in the literal sense of the word Despite my complaints about Alibaba support services, Alibaba refused to return my money. And 2 case seller send to another country, I complained that the product was sent to another country, I wanted to get my money back because I didn't receive my item, or let him correct his mistake. Alibaba customer service did not help me. I paid 2 times more to bring my country from another country. Never do business with this Shipping Company this is a Ukrainian company they cheat customers. They give a very cheaper price for transportation Well then they charge you 10 times more money.to return the goods

I am real honest with my reviews due to the best services l received with the help of Flora

Keep it up Flora

Staff english writing is OK.
Very easy to write with and able to give me the samples I need based on my requirements.

This is our first time ordering a product from Alibaba and we must say it won't be our last. They are great to work with and very reliable and trustworthy. We definitely recommend ordering from this company - you won't regret it! Rick Su was our support person when ordering. He went the extra mile in helping us with our order and fulfilled it quickly to 100% satisfaction. Shipping time and delivery were exceptional! This customer is very happy and satisfied with our order!

Customer service is clearly something America is known for, but China's Alibaba takes horrible customer service to a whole new level. Don't expect a single thing from them, no matter how wrong the seller is.

Hello, I bought a 2002 Toyota Hiace for $ 2500 from OTO PARTNER SP Z. O. O that Jonas Geringas represents. The van never arrives in Haiti at the due date in November 20th 2020. He told me when he received the money. After several conversations with Jonas Geringas, he sent a refund form which I filled out. But never receive the refund. Now he's telling me that he doesn't know the company that I sent the money to. I have all the proof form my bank where I wired the money to Jonas Geringas.
Don't buy anything from Jonas Geringas.

Really great service and always helpful to find the best thing you're looking for! Always trust them with soccer Jersey

Had three of the last ten commercial orders go pear shaped. Each time I did everything to make a compromise with Alibaba seller but failed so had to escalate to Alibaba themselves. Alibaba found for the companies in each case. First order was a silicone sample that was sent with lids loose and it leaked and got contaminated. The second was some sanding belts that were made too short and the latest was an order that went missing. This last seller agreed to refund me by a given date so I waited and then they reneged. It appears there are Alibaba only companies representing individuals posing as much more than they are. When you do finally choose an Alibaba company use google to see if the company exists outside of ALibaba. If they don't then they are an Alibaba only company completely backed by Alibaba. I will no longer use Alibaba only companies and certainly will not pay via Alibaba (which suits the non-Alibaba (genuine) companies). My advice if you do buy through them. Pay with a creditcard and get strictly 28 day terms. If it goes over the time cancel the payment and get your money back or make another payment. Just don't wait for too long before cancelling. Alibaba think they are smart but all it does is lower confidence in fostering malpractices. Changzhou Youth Tools Mechanical Co. Ltd is the tin pot company who reneged. Good luck.

Very good work, came out really nice, much better than I expected. The order has been sent very fastThank you!

Alibaba offers the biggest range of products on the internet at probably the best prices. A very professional and user friendly site.