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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Australia
1 review
0 helpful votes
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Sisal Fibre
August 2, 2021

This supplier has been very helpful in every way to make the supply easy and efficient. I am very happy with the product and the speed of delivery. Many thanks.

Date of experience: August 1, 2021
NL
1 review
0 helpful votes
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Excellent supplier
August 2, 2021

A trustworthy, professional and helpful company. I was glad that I chose to work with them as they kept me re-assured especially when it came to tracking shipments. The products arrived in stellar condition and beautifully packaged

Date of experience: July 31, 2021
Pakistan
1 review
0 helpful votes
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The Alibaba.com website has good variety and quality for the buyer to pick and choose within budget range. Also with option to follow up and secure refund policy.

Date of experience: July 31, 2021
Australia
1 review
0 helpful votes
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Entrepreneur Enabled
August 2, 2021

I cannot express how easy Alibaba has made it for me to start a retail business. Young people have the digital literacy, creativity and initiative to easily participate in the ecommerce environment and this website enables us to do just that. As a university tutor I am constantly recommending alibaba as a central technology to bring creative business initiatives to life in a cost effective manner.

Date of experience: July 30, 2021
District of Columbia
1 review
1 helpful vote
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Great products
August 2, 2021

I am very happy with the product. I ordered wood carving knives and two pairs of sneakers. I will order some other items.

Date of experience: July 30, 2021
Texas
1 review
0 helpful votes
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Trade Assurance.
August 1, 2021

Trade Assurance.
Is good they Freeze the money till the costumers receive the products.
Good way not to get Scam.
Only do business with Trade Assurance.

Date of experience: July 30, 2021
Massachusetts
1 review
2 helpful votes
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Great experience
August 1, 2021

I hopped on the drone train. Ordered the X-Pack 1. Pleased with the quality, though I don't really have much to compare this to. Inexperience didn't keep me from having fun with the device. Trial and error can take you a long way! Durable and intuitive.

Date of experience: July 30, 2021
Ukraine
1 review
0 helpful votes
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Я имел здесь отличный опыт по электронным покупкам. Условия площадки защищали меня от злоупотреблений продавцов. Выбранный мною продавец был точен и терпелив. Результат превысил все ожидания.

Date of experience: July 30, 2021
Argentina
1 review
0 helpful votes
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LEF ARGENTINA SA
August 1, 2021

We trust in Hippo our registered brand of products without having done business previously, we discovered a very reliable supplier, exceeded all expectations, very professional and excellent quality and price.
The delivered product maintained all the qualities that we negotiate.
15 days after the cargo arrives, we repeat the order and now we are interested in expanding the portfolio they have.
I recommend Hippo, I congratulate the attention received.

Date of experience: July 29, 2021
Italy
1 review
0 helpful votes
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OTTIMO SERVIZIO
July 31, 2021

ALIBABA aiuta fa incrementare il lavoro in tutto il mondo. Capillare nel lavoro di presentazione delle aziende ottimo controllo

Date of experience: July 29, 2021
Kenya
1 review
0 helpful votes
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Alibaba Rating
July 29, 2021

Best site to purchase items.
You have to do your due diligence but overall its the best site, you get to meet manufacturers as well as wholesalers who provide you with all the details and are ready to answer your questions. I will definitely be buying more.

+1
Date of experience: July 29, 2021
Illinois
1 review
0 helpful votes
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I have worked with Daisy multiple times over the last several years. She has always been very accommodating. She is thorough in her communication and willing to make as many edits as needed to my designs. She is always open to my requests. I absolutely adore her and wish I could meet her some day to thank her, personally, for being such an outstanding sales/design liaison.

Date of experience: July 28, 2021
NL
1 review
0 helpful votes
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Very satisfied
July 28, 2021

Great supplier and dito bag. This will increase my business for sure and repeat orders will follow soon.
Very with it.

Date of experience: July 28, 2021
Israel
1 review
0 helpful votes
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Memtec
November 9, 2022

Very good product and seller. Fast delivery, very cooperative.
I recommend this Alibaba store. I will sure buy again.

Date of experience: July 27, 2021
Argentina
2 reviews
3 helpful votes
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Muy Muy :)
July 26, 2021

Productos muy baratos y muy buenos! Envío rápido a argentina ¡Yo recomiendo! China se ha vuelto realmente fuerte..

Date of experience: July 26, 2021
Texas
1 review
0 helpful votes
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I am not new to Alibaba. I feel like I am gambling with them. Please, please, please,... don't trust their trade assurance slogan. That's a trap to hook you there. Throughout the years, I filed disputes several times because I received products that I can't do anything with them other than throwing them away. I showed all the images and explained the case. Alibaba 95% of the time stands for the supplier very blindly. I wish there were other platforms to import products, I wouldn't go back to them after my first experience. I bought several different kinds of products with a lot of emotional and financial burnout. This review is about my last experience. The images you see are rib-knit products.
If you file a dispute, you can't write a review. They remove the review button to protect the suppliers.
I just want to share my current experience. I bought products and waited around a month to get the products because of sea shipping. It's soo unbelievable to see such kinds of products. I contacted the supplier and showed them the images. Their response was, kindly clean it. The problem wasn't something I can clean so I issued a dispute. After several backs and forth, I was told to recover 1/3 of my loss and that is very fair enough. I said ok, but still, justice is not served. 2/3 of my cost is down the drain because there is nothing I can do with it. To my surprise, they closed the case without the money. I contacted customer service and escalated my case. Alibaba's superior emailed me as follows, according to Alibaba's policy 30 days is over to claim and you can't recover your money and your answer is not clear. I did start the case way before the 30 days time frame, I presented all the evidence and they closed the case. When I made the appeal, they told me that.
It's a very, very unfair place. They monopolized the market so they knew we don't have another alternative. I don't think I will go back to Alibaba again. I better think about what other things I can do without importing. Enough is enough, I don't have money anymore to gamble. To attach my proof of purchase, the system doesn't upload the word file. If you

Date of experience: July 26, 2021
France
1 review
0 helpful votes
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On fleek...
July 25, 2021

Fournisseur très agréable et professionnel
Je suis super heureuse de mon achat qui est plus que conforme pour quelqu'un comme moi qui suis exigeante... livraison rapide en plus
Je recommande très fortement... n'hésitez plus

Date of experience: July 24, 2021
Canada
1 review
0 helpful votes
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They have a good selection of used miners and great prices. I plan on buying more from them once I get the power to do so.

Date of experience: July 24, 2021
Kentucky
1 review
0 helpful votes
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I've done several deals through Alibaba and have had good to great experiences with all of them. Will continue to use them and recommend them to other business owners.

Date of experience: July 23, 2021
Brazil
2 reviews
0 helpful votes
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The prices and variety of products are amazing, but the shipping times to the US are very long. It's just waaaay too long for 2021

Date of experience: July 23, 2021

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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