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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Thank you Alibaba for safe payment methods, trade assurance is great. I'm happy doing business on Alibaba and will recommend.
I placed an order in April 2021. The confirmation email DID NOT provide an order number. Fast forward to today - I NEVER RECEIVED MY MERCHANDISE! Their website indicates it was delivered in July to my mailbox. How can you deliver 2 HANGING SWINGS TO A MAILBOX?
Muy buenos proveedores para comprar fácil, buenos precios y excelente calidad y sobre todo rápidos para los envíos.
Some businesses using Alibaba platform need to be weed out. One is OTOD PARTNER. Imagine I paid for a vehicle. They claim to have shipped the vehicle. Few days later, I received an email from so called shipping line requesting for more than the amount I paid for the vehicle as refundable insurance fees. I contacted OTOD PARTNER, they said it was beyond there control and promised to refund my money. After that, they blocked me. Since then, the rest is history. Terrible experience
I was impressed by the customer care and professionalism of the sales lady. The quality of clothes is also great. BRAVO!
Best serves ever seller good to communicate respond quickly. Thanks;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
Alibabas trade assurance is a complete scam. It gives absolutely no coverage for buyers, only sellers. They keep postponing replies to any meaningful solutions and offer settlements that are way under the cost of what i paid. Also DO NOT DO ANY BUSINESS with this vendor. Horrible service.
On-time delivery, standard quality, ergonomic design, and overall service are appreciable. Highly recommended supplier!
They are my only and worst experience on Alibaba.com. They sent me wrong product, lied to avoid refund.
I bought T500 smart watches from them. It should be HiWatch App series, they sent low quality HryFine App series watches. Listing said magnetic charger, instead they sent clip charger which don't fit well in box made for slim magnetic charger. Watch itself made of low quality material, lack of basic feature to display time in 12 hours format.
Good company to find prices on the products I use. Nice interface. Simple and clear. Thank you. Have a good summer!
Everything on time. Good and responsible service. If you want to get something online Alibaba always flexible to your needs
You should feel confident when buying on Alibaba. I have purchased multiple times and I am never sad!
I think the chinese products are very good made. Important you contact the manicaturer. For each problem you can contact Alibaba customers service, they are all very helpful, professional and very kindly. Also the shipping to europe is faster now. They reduce the delivery time, I buy everything on Alibaba or Aliexpress webpage, delivery fast and good products. Also the high tecnology of China is very performant. I am glad to know this platform. High tech is very good. I prefer to buy with trade assiurance, because the account are controlled by Alibaba, by any inconvient any problem they can refund you your money in fast way. Important is to look the sign of Alibaba, I mean trade assurance, transactions, selling leads, buyer opnion. And don't go to buy some goods with below price. If one notebook cost in your country 1.500 usd you never find one with 250 usd.
I have been less and less impressed with Alibaba every day. I am currently trying alternatives. Between more and more cheaply made Chinese products making their way on, to suppliers have dozens of listings for the same products, such as my last order, Alibaba seems to care less and less about protecting buyers and vetting qualified suppliers.
I've been very happy with Alibaba so far. I got the product I was looking for, and very satisfied with the Supplier Shenzhen Borui Digital Co., Ltd
Sincerely
Fabrizio
Very helpful and easy to communicate with. Listened to me and answered promptly. The product is good quality and exactly what I asked for.
Professional casting with no seen flaws. Will impress all clients. Photo shows the color quality is better. This mug in on right in photo.
This Supplier is Very Professional for all our requirements and we keep sending orders to them.
We will continue with them.
Very helpful, fast and accurate partner! I am perfectly satisfied with the product and service. I recommend!
This supplier has been very helpful in every way to make the supply easy and efficient. I am very happy with the product and the speed of delivery. Many thanks.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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