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AlibabaReviews 13,220

4.3

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
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Instant Feedback

202 reviews

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South Africa
1 review
0 helpful votes
Follow hosea c.
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Thank you Alibaba for safe payment methods, trade assurance is great. I'm happy doing business on Alibaba and will recommend.

Date of experience: August 15, 2021
Texas
1 review
0 helpful votes
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Buyer Beware!
August 11, 2021

I placed an order in April 2021. The confirmation email DID NOT provide an order number. Fast forward to today - I NEVER RECEIVED MY MERCHANDISE! Their website indicates it was delivered in July to my mailbox. How can you deliver 2 HANGING SWINGS TO A MAILBOX?

Date of experience: August 11, 2021
El Salvador
1 review
1 helpful vote
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Muy buenos proveedores para comprar fácil, buenos precios y excelente calidad y sobre todo rápidos para los envíos.

Date of experience: August 10, 2021
Minnesota
1 review
0 helpful votes
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Some businesses using Alibaba platform need to be weed out. One is OTOD PARTNER. Imagine I paid for a vehicle. They claim to have shipped the vehicle. Few days later, I received an email from so called shipping line requesting for more than the amount I paid for the vehicle as refundable insurance fees. I contacted OTOD PARTNER, they said it was beyond there control and promised to refund my money. After that, they blocked me. Since then, the rest is history. Terrible experience

Date of experience: August 10, 2021
Uganda
1 review
0 helpful votes
Follow DR. BOB MARLEY A.
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I was impressed by the customer care and professionalism of the sales lady. The quality of clothes is also great. BRAVO!

Date of experience: August 10, 2021
Malta
1 review
0 helpful votes
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Best service
March 10, 2023

Best serves ever seller good to communicate respond quickly. Thanks;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;

Date of experience: August 10, 2021
Canada
1 review
8 helpful votes
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Alibabas trade assurance is a complete scam. It gives absolutely no coverage for buyers, only sellers. They keep postponing replies to any meaningful solutions and offer settlements that are way under the cost of what i paid. Also DO NOT DO ANY BUSINESS with this vendor. Horrible service.

Date of experience: August 7, 2021
California
1 review
0 helpful votes
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Highly Recomended!
August 8, 2021

On-time delivery, standard quality, ergonomic design, and overall service are appreciable. Highly recommended supplier!

Date of experience: August 7, 2021
Canada
1 review
16 helpful votes
Follow Atif T.
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They are my only and worst experience on Alibaba.com. They sent me wrong product, lied to avoid refund.
I bought T500 smart watches from them. It should be HiWatch App series, they sent low quality HryFine App series watches. Listing said magnetic charger, instead they sent clip charger which don't fit well in box made for slim magnetic charger. Watch itself made of low quality material, lack of basic feature to display time in 12 hours format.

Date of experience: August 6, 2021
France
2 reviews
37 helpful votes
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Simple and clear
August 8, 2021

Good company to find prices on the products I use. Nice interface. Simple and clear. Thank you. Have a good summer!

Date of experience: August 6, 2021
NL
1 review
1 helpful vote
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Good service
August 4, 2021

Everything on time. Good and responsible service. If you want to get something online Alibaba always flexible to your needs

Date of experience: August 4, 2021
Canada
1 review
0 helpful votes
Follow Lucienda G.
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You should feel confident when buying on Alibaba. I have purchased multiple times and I am never sad!

Date of experience: August 3, 2021
Italy
1 review
0 helpful votes
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Alibaba Platform
August 4, 2021

I think the chinese products are very good made. Important you contact the manicaturer. For each problem you can contact Alibaba customers service, they are all very helpful, professional and very kindly. Also the shipping to europe is faster now. They reduce the delivery time, I buy everything on Alibaba or Aliexpress webpage, delivery fast and good products. Also the high tecnology of China is very performant. I am glad to know this platform. High tech is very good. I prefer to buy with trade assiurance, because the account are controlled by Alibaba, by any inconvient any problem they can refund you your money in fast way. Important is to look the sign of Alibaba, I mean trade assurance, transactions, selling leads, buyer opnion. And don't go to buy some goods with below price. If one notebook cost in your country 1.500 usd you never find one with 250 usd.

Date of experience: August 3, 2021
Florida
2 reviews
2 helpful votes
Follow Lawrence B.
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I have been less and less impressed with Alibaba every day. I am currently trying alternatives. Between more and more cheaply made Chinese products making their way on, to suppliers have dozens of listings for the same products, such as my last order, Alibaba seems to care less and less about protecting buyers and vetting qualified suppliers.

Date of experience: August 3, 2021
Italy
1 review
0 helpful votes
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My first product
August 4, 2021

I've been very happy with Alibaba so far. I got the product I was looking for, and very satisfied with the Supplier Shenzhen Borui Digital Co., Ltd
Sincerely
Fabrizio

Date of experience: August 3, 2021
New Zealand
1 review
0 helpful votes
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Great product
August 4, 2021

Very helpful and easy to communicate with. Listened to me and answered promptly. The product is good quality and exactly what I asked for.

Date of experience: August 3, 2021
Florida
1 review
0 helpful votes
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Professional casting with no seen flaws. Will impress all clients. Photo shows the color quality is better. This mug in on right in photo.

Date of experience: August 2, 2021
AE
1 review
0 helpful votes
Follow MOHAMED SADIQ A.
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This Supplier is Very Professional for all our requirements and we keep sending orders to them.
We will continue with them.

Date of experience: August 2, 2021
Hungary
1 review
0 helpful votes
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Reliable partner!
August 2, 2021

Very helpful, fast and accurate partner! I am perfectly satisfied with the product and service. I recommend!

Date of experience: August 1, 2021
Australia
1 review
0 helpful votes
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Sisal Fibre
August 2, 2021

This supplier has been very helpful in every way to make the supply easy and efficient. I am very happy with the product and the speed of delivery. Many thanks.

Date of experience: August 1, 2021

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086