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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
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Instant Feedback

202 reviews

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GB
1 review
0 helpful votes
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Service
April 22, 2019

Great, helpful, secure, am satisfied wow good best better great fast love it like it recommend to my all friends and my business partners

Date of experience: April 21, 2019
India
1 review
0 helpful votes
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Good
April 22, 2019

Very happy with the service provided. Thank you for delivering safe and on time. Looking forward to do more bussiness with alibaba

Date of experience: April 21, 2019
California
1 review
0 helpful votes
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Great experience
April 22, 2019

I had a great experience working with the supplier through Ali baba. Just next time I wish it would be faster than this time.

Date of experience: April 20, 2019
Mexico
1 review
0 helpful votes
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Incredible products
April 22, 2019

All very well, deal, relationship between seller and buyer, helped me with the process of purchase and payment

Date of experience: April 20, 2019
Massachusetts
1 review
0 helpful votes
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I had a problem with an order and the customer service team was very kind and patient and made me worry much less.

Date of experience: April 20, 2019
Texas
1 review
0 helpful votes
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Confident With All Orders To Date
April 22, 2019

Everything we have ordered to date has been as planned. There have been some communication issues to work through from time to time, but all vendors have got it right even as we worked through some intricate items. Our comfort grows with Alibaba vendors with every purchase.

Date of experience: April 20, 2019
Alabama
1 review
0 helpful votes
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I find the items to be as described, except the one that will be replaced. This watch lacks the 3 buttons, on the side; that control
The functions. IT must be replaced

Date of experience: April 20, 2019
Belgium
1 review
0 helpful votes
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Tanks good transaction good product. Every think is ok.
Merci tout fonctionne bien. Vendeur recommandé

Date of experience: April 20, 2019
Kazakhstan
1 review
0 helpful votes
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Я из Казахстана, и недавно начал использовать эту глобальную торговую площадку и очень доволен сервисом и защитой покупателей. Спасибо вам!

Date of experience: April 20, 2019
North Dakota
1 review
0 helpful votes
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Worth it.
April 20, 2019

Purchasing overseas with a language barrier can be difficult. Alibaba.com helps you find the right supplier, and lets you choose who to work with. I've made several purchases through this site and not once had any problems. Very helpful. Very professional. Very reasonable.

Date of experience: April 20, 2019
Greece
1 review
0 helpful votes
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Very good
April 20, 2019

Everything very good. Will do again business. Very fast and good quality. Xx...
Next time bigger order. Very professionals

Date of experience: April 20, 2019
GB
1 review
0 helpful votes
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Review supplied controller
April 20, 2019

Short communication times, good replies, quick delivery Only issue is custom payments, they exceed product costs.

Date of experience: April 20, 2019
Peru
1 review
0 helpful votes
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Satisfactory transaction
April 20, 2019

The service was friendly and there was predisposition to what was required, I am very satisfied with the request, the quality corresponds to what was requested, they are very professional.

Date of experience: April 20, 2019
Italy
1 review
0 helpful votes
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Supplier rating
April 20, 2019

With alibaba TA we always find a good relationship with suppliers. TA is good way to assure quality and shipment

Date of experience: April 20, 2019
India
1 review
0 helpful votes
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Whole world in one place
April 20, 2019

Easy to find Things, Suppler. Convenient to communicate and ordered the product with company. Big Thanks to Alibaba :)

Date of experience: April 19, 2019
Massachusetts
1 review
0 helpful votes
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This was a flawless experience. From start to finish, any worries or concerns with the process were simply my own over thinking. This trade couldn't have been more easy. I am 100% satisfied and very pleased to say I will use Alibaba again.

A+ experience, beyond question.

Date of experience: April 19, 2019
Washington
2 reviews
0 helpful votes
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All is good, but 1) need correct prices on your page;
2)Also I suggest to use premium materials for luxury cars. It will be great!

Date of experience: April 19, 2019
Texas
1 review
0 helpful votes
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The supplier responded to all questions with lightning quick speed. Provided great quality sunglasses with super fast shipping from China to USA. Amazing company to deal with.

Date of experience: April 19, 2019
Arizona
1 review
0 helpful votes
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Most reliable car runs great
April 20, 2019

Immediate response and reliable supplier. The sample received in time and submitted to our supplier.

Date of experience: April 19, 2019
India
1 review
0 helpful votes
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Alibaba is having good collection of product and very reasonable product cost however shipment time and custom duty kills the satisfaction

Date of experience: April 19, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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