AlibabaReviews 13,220

Their Trade Assurance Protection is horrible. I ordered a sample of a customized iPhone selfie case, and the paint came with a bunch of holes and one of the LED lights was broken. I opened a claim and Sunny is name of the claim manager and she is terrible at her job. Bad communication skills and I don't think she understands English very well. She kept sending me copy and pasted messages even though I kept asking specific questions and she just wasn't answering those questions. She then closed the claim stating that I "never uploaded any evidence" even though I had uploaded a ton, i think she just didn't want to deal with my messages anymore since she didn't understand them. I had to open a second claim and I asked if I could work with someone who isn't Sunny, but it seems like Sunny is the only one that works claims. This time she took a total of over 5 days to reply to me and finally answered my questions sufficiently and offered me an $80 refund for an order that cost me $110, and I accepted, only for her to respond saying that my order is no longer under the protection period because too much time has passed. Like seriously?!? Even though it was all YOUR fault? If Sunny had just looked through the evidence the first time, and answered my questions, I wouldn't be in this situation! My order was still under the protection period when I opened the claim, orders should be protected while a claim is still open, the protection period should only apply to opening claims on the first place, that's what all other companies do. For a company worth billions, it's ridiculous that this is their policy. I guess now I know why they're worth billions though, they're taking advantage of poor small people like myself. I tried contacting their customer service to explain the situation and they told me I would get help from the manager of the claims department, but I just got a message from a regular customer service team member.

Always a pleasure to do business with!
Very friendly and helpful service with quick delivery at a competitive price.

They provide very good and effective service. Quick response, quality products and at affordable price.

Thank to have alibaba on supporting for the online busuness, I'm very very happy to work with this company

Purchased product from Weihai Huifu Sports Goods Inc. Finally shipped the product after numerous excuses and delays. Tracking number was provided for my information. I was satisfied at this point. 3 weeks went by and the UPS tracking number showed "Shipment Cancelled ". Contacted shipper… they said it was on its way. Just disregard tracking number. Really? Seriously? Requested for a full refund. Seller will give refund less shipping cost. Really? Seriously? Alibaba trade assurance sided with seller. What a total SCAM. STAY AWAY. PayPal please help me get my full refund. STAY AWAY FROM ALIBABA AND WEIHAI HUIFU SPORTS GOODS INC…. TOTAL SCAM

Supplier lieings customer service for help doesn't help wasting time avoid avoid it as you can don't recommend

Everything is ok with my orders, thank you so much. I will always buy from alibaba only. Thank you for taking care of my purchased

The Sales Agent is very accommodating, every time I have concerned even not office hours he can assist me. He made me easy to communicate the agent. He assist me all the way, the shipping the documents we need to process the goods.

Constant drive to build a High level of Customer confidence, highly reliable supply chain are great features of Alibaba transactions!
I ordered some vehicle spares which were precise according to the specs, part number and the images. Well done Alibaba!
Neil De Mel

I am the owner of a small project (a whiff of charisma) which is the manufacture of home soap and body butter (handmade) and I need professional devices that are small in size because I work at home
The seller is professional, reliable and eager to provide the best and most suitable for you. Affordable prices, flexible handling and fast shipping

This product are very good quality and delivery time is ok. The seller is very professional and easy to contact him.

I have experience shopping on this platform for about 6 years. In the beginning it's a bit confusing to learn this platform and all the important points, but after you get use to it, you will find that it is one of the greatest platform for shopping.

Janet always takes care of us like professionals. It's not enough to say thank you.
I'm always very satisfied!

If anyone need to learn about Global service, It is none other than alibaba, They provide anormous service to the whole world.

Shenzhen Longhua Lindonn Electronic Factory was very thorough and shared videos of product in operation prior to shipping. After shared I was even asked to confirm if these units were satisfactory for my needs. Exact items from the videos were received in perfect condition in less than week half way across the globe. They took extra care when shipping and used plenty of packaging material to keep items safe.

Wonderful experience and will be ordering again soon!

Joz was very quick to reply and very very honest person. The miner came on time and is all working very satisfied with his service and assistance. He also went the extra mile and explained how to setup the miner. Will be order with him again.

I have often heard that alibaba.com is full of counterfeits. Every now and again I search the internet for my own handmade greeting cards just to see what comes up and to see how high my own website comes up in the search. Every time recently I have found yet another scam website claiming to have stock of my cards that only I have possession of. This time I found some of my cards on alibaba.com, probably more than I actually saw, maybe all of my online ones, and the only differences are the price and a place to click on to fill in a form to get quotations. They won't be able to exactly duplicate what I've made, and I am virtually certain that the quality will not even come close if they try. They stole my images and description off of amazon.com when I had them for sale there, but their images are blurry and the whole listing of the one I was looking at is about as schlocky as alibaba are. I suppose that maybe I should be flattered that so many scam websites are stealing my designs, except that none of them have them in stock as they claim nor will they get them from me, and should anybody on alibaba try to duplicate them the buyer will get an inferior product, as well as a stolen design.

Hi,

I have purchased oxygen machine from this website trusting there "buyer protection program" supplier has delayed the delivery for more than accepted time and I lost my orders from my buyers.

When contacted Alibaba they say as per the terms They don't support me in this issue.:(
I feel in an agreement of 10+ pages they will always find a caluse to support there china suppliers.

Please don't trust there program.

Sunil Kumar
Alibaba ID # *******@gmail.com

It is nice to have businesses with Alibaba. I have ordered 280AH LIFePo batteries from Basen company second time and was very satisfied with my order. Batteries arrived well packed and in good shape without any damage.
I would highly recommend to anyone to buy from Alibaba.
Thank you very much,
Sergei Chernyshov.

Excellent products. My customers are going to love them! Thank you very much for working with me to get exactly what I needed!