AlibabaReviews 13,220

They deserve 5 stars they the best great communication, ship as soon as possible. Always helpful with my dislikes and mistakes I love them

Do not do business through Alibaba, their suppliers will send you the wrong products and Alibaba will only protect them not the buyer irrespective of their Trade Assurance policies!

Alibaba is an amazing place to shop. Not every vendor or representative that you work with in a company is equal. If you ever have an issue they take care of you and resolve the issue so promptly. Because of the added protection from Alibaba I will always shop with them. They definitely take amazing care of their customers.

AliBaba is one stop shop, you name it you got it, save lots of time and money, suppliers are very helpful

A website where innovation and consumer needs meet.
Website who gives a businesses the opportunity to prosper and grow in step with innovation and a wide selection of products and manufacturers.

Good follow through and assurance. Alibaba kept me informed and reminded me when I needed to keep up with the communication with the supplier. Thanks.

I submitted complaints which are obvious and that the Alibaba refused to acknowledge, of the poor product quality causing me harm (cut to my thumb). Buyer beware.

Excellent Quality and service! Came on-time and individually wrapped, which was a pleasant surprise. A+ We will be using for all of our future needs.

I have only recently worked with the Suppliers of Alibaba and if you are a Seller anywhere on this
Planet you will surely want to invest time in examining what Manufactures utilized by Alibaba are inventing and creating. Be it a new Tennis Shoe a Wallet or anything else that you may wish to Sell, Buy Or Create. All at the Best Prices. To know the Current of Online Sales you have to See much product not matter what your line is. Alibaba needs only one picture to find you a Supplier! You would do well to consider the Expertise and Experience of Alibaba.

I have been on Alibaba looking into clothing and so far my experience is wonderful. I would say make sure to look at the size charts and from there you will find everything that you can think of. My orders came on time and I'm loving the quality. Working on a new order now, and excited to look into more styles.

It is a great experience to trade by Alibaba. Very trusty sites and fully compliant products.
Thank you

Their Trade Assurance Protection is horrible. I ordered a sample of a customized iPhone selfie case, and the paint came with a bunch of holes and one of the LED lights was broken. I opened a claim and Sunny is name of the claim manager and she is terrible at her job. Bad communication skills and I don't think she understands English very well. She kept sending me copy and pasted messages even though I kept asking specific questions and she just wasn't answering those questions. She then closed the claim stating that I "never uploaded any evidence" even though I had uploaded a ton, i think she just didn't want to deal with my messages anymore since she didn't understand them. I had to open a second claim and I asked if I could work with someone who isn't Sunny, but it seems like Sunny is the only one that works claims. This time she took a total of over 5 days to reply to me and finally answered my questions sufficiently and offered me an $80 refund for an order that cost me $110, and I accepted, only for her to respond saying that my order is no longer under the protection period because too much time has passed. Like seriously?!? Even though it was all YOUR fault? If Sunny had just looked through the evidence the first time, and answered my questions, I wouldn't be in this situation! My order was still under the protection period when I opened the claim, orders should be protected while a claim is still open, the protection period should only apply to opening claims on the first place, that's what all other companies do. For a company worth billions, it's ridiculous that this is their policy. I guess now I know why they're worth billions though, they're taking advantage of poor small people like myself. I tried contacting their customer service to explain the situation and they told me I would get help from the manager of the claims department, but I just got a message from a regular customer service team member.