On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Order was fulfilled in timely manner and product was exactly what we asked for. Supplier was easy to work with and communicate.
Always with the fear of not getting actually what you order but 'trust us we deliver' is Alibaba's second name
Despite the geographical distance from Canada to China and the likely language barriers, dealing with the supplier via Alibaba was a seamless and fantastic experience. Their secure payment and guarantees on product satisfaction made the whole process that much more comfortable and reliable. Would definitely use Alibaba again.
The first two machines were purchased 3 years ago and they are still working great. This is our second order, we bought 10 sets, all arrived in good condition. Would recommend DANREL company due to the good quality and excellent service.
Was worth all the time invested. Will sue again their services if needed.
The protection was great, the payment process clean... all was great
This whole experience, start to finish, was great. From the initial negotiations, to the super fast shipping. I received my items weeks before I expected. I highly recommend.
Here the service is very friendly. The admin explained in detail the product I wanted to buy. After the goods arrive, the results are very satisfying. So I will order here again. This supplier is very recommended in my opinion. And does not disappoint.
Anyone who is going to buy or place an order in Alibaba, make sure you actually see the products, test it and NEVER trust their product description, what they say or not even the videos they provided to you. Even if the product description is false, alibaba will say you should have an agreement on the quality or efficiency before you place an order, rather than just place on order. Our family purchased one laser cleaning machine and costed us 4.5k USD, turns out, it cannot even do the thing it says can do. We worked with supplier and try to fixed the issue. At first, they blamed us for not using the machine correctly, then say the machine is like that, we should not expect too much and product description is just for our information ( they even had a table to compare all the different cleaning products, every single criteria for this machine is better than other options, even they admitted their product is not as good as other cleaning methods, alibaba says they cannot do much about it), and then they say there is might something wrong with laser head. It took 1 month for them to admit it might be machine issue but they would not refund / let us return the product. They say they want to fix the issues by sending a new head but did not say what if it is still not working. After all these bad experience, I cannot even trust them anymore. It is very frustrating as Alibaba allows suppliers to put misleading advertisements and trap customers to buy, then then it is your fault for trusting them. Not sure if anyone out there purchased laser machine and have the same issues, would be nice to contact me and share experiences. I wanna get my money back and send back this useless machine. I think I would not buy anything from here again.
I have placed an order of 1000 nylon snap lock pins and the order was shipped on time. There was some delay at receiving end by the shipping agency.
In my opinion the page is a bit complicated. It is not very easy to navigate. Open a new tab in every click you make and i dont like that.
But It is extremely useful site, I have managed to make satisfactory imports into Venezuela
We needed something custom made and they totally understood what we wanted and were fast and efficient to customize our new product. Totally recommended
Very Good except the manuals I got was not clear enough and in Chinese which I don't understand. Representatives reacted well and is helping me to solve the problem. The promised to sent some video clips to explain the workings of the machine
Its my first order. I'm very satisfy. Mr. Amy Guo was helpful person im decided to order again thanks again.
Very good quality, beautiful print on products, i'm so satisfied thank you, i will recontact you for next order
I'm new at alibaba and to be honest I have a lot to learn on the app just be keen to find a very good and helpful supplier but overall experience is SO FAR SO GOOD.
Good way, let me find more suppliers, well done. Amazing start with my Chinese new supplier. So expecting to get more chances from Alibaba.
Good and reliable platform to do sourcing for business. Easy to use but the payment fee is too high for high value purchase.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members