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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Alibaba has many different suppliers to choose from and provided a really good service, very helpful, thank you!
All is well, satisfied with the purchase. But there was no 1 cable in the kit. Thanks to the seller.
Thank you so much to Ms lily she helping me a lot to made this order from alibaba.com for my lovely mobile Nokia 3310 delivery was smoothly and made order also Ms lily she very professional and friendly a lot thank you so much for my request I'm very glad to get a new oldies Nokia 3310 but not oldies because this Nokia ages is 19 years old but i love is old is gold thank you so much we recommended thank you again Ms Lilly you kind person to me...
Machine working is good, working system is ok. Machine material quality is good. Technology also ok
The wind turbine purchased through the platform is all going well and the product quality is very good. I am very satisfied.
This is the first time I have used Alibaba and the process has been easy and efficient. I will use Alibaba again.
I would like to shopping fast service online any criteria area all over the world. It's very easy way to get your product.
Absolutely easy to find a manufacturer, liaise with them and get your product straight to your door!
I will buy again! This was mh first experience with Alibaba, very fast and accurate service. I like the fact that you get in touch with many suppliers and can compare
Me encanta el modelo de negocios de alibaba.com... mi negocio está creciendo mucho pues he encontrado excelentes proveedores.
My experience was very goog, thank you.
For next time i will use this service way, im very happy for this service and i have to congratulation this good service
Brenda was very helpful and professional. Products are good. Will order again. Shipping was fast too.
It was my first order at Alibaba.com.(bafang max kit with some additional parts) I am very satisfied with all process. Price is reasonable, seller is very responsive and helpful, shipping time is unbelievably short(less than a week). Highly recommended seller. One small minus (not critical): the package can use more soft white foam to protect the motor.
TODO BIEN EXELENTE VENDEDOR, MUY ATENTO Y PROFESIONAL Y CONOCEDOR DE SU TRABAJO, DILIGENTE CON EL ENVIO Y RAPIDO
Very good experience in this first order, i also make a big order in this day august 28 of 2019 with the same supplier
Great Service timely as promised, great follow up! Item as described intact shipping timely shipping
THE PROVIDER ESTABLISHED SUPPLIED BY ALIBABA FULFILLED THE EXPECTATIONS IN THE DELIVERY. THE PROVIDER CAN BE TRUSTED FOR NEW TRANSACTIONS AND QUOTATION OF GOODS AND SERVICES.
I love that your company oversees these businesses and holds them accountable. I wouldn't do business without your trade assurance.
My first experience was wonderful! I look forward to ordering more items. All aspects of communication were fluid and straight forward. Thank you!
Its excellent and very confiable the process of buying but of course all in this life can change for better thats why u need a sales person for latino america
Or a matriz in mexico i can work for u jajajajaj
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members