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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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My experience with Alibaba has been informative. Also, I found the process of selecting and ordering a product easier and stress free because of Alibaba's business systems that are in place.
Seller approved and confirmed my change request then sent wrong items.
I applied for refund and submitted all of my evidence but seems like Alibaba wouldn't protect their customer.
My order was packed really well. Amy always replies to my questions and messages no matter how many they are. Thank you! I will definitely order again. :)
This is the first trade I have completed through Alibaba, I was suprised at the great follow up, the tracking and assurances. It is great.
I love this company. I won't purchase hair from anyone else. Lace is thin & very light in color! So it can always be customize & tinted to perfection, literally melts in the skin. The hair quality is excellent. I recently straightened my Deep Curly texture bone straight & it literally reverted back to its original texture as soon as I wet it with water. They are very friendly & overall great people to work with, honestly!
Very happy to purchase with Alibaba and the saftey controls are reassuring. Just finding difficulty in recieving a tax invoice for purchases.
A great site, where you could have anything to make a great business and change your life style:)
And be carefull by using alibaba paiment to avoid scammers. Good luck
Thanks for manufacturing and delivering my custom order. It is excellent quality and I received my order very quickly. I'd definitely do business again
Manca solo le spese reali verso i proprio paese. Come dazi e spese doganali. Cosi da farsi un idea piu chiara delle spese da sostenere.
I had a great experience shopping with Ali Baba. I enjoyed my experience and that company did a great job with communicating with me.
Great communication product delivers as a promise. Willing to order from this supplier. Perfect for beginners, students and professional artists alike
This puerh tea has a very soft and deep taste, real red tea, very good, highly recomended.
I will definetly order again only here. Arrived at time.
Very well done gowns, friendly helpful Thanks to Emily
Easy to converse with her, the order was well understood, the quality is also quite good. No delay on their part. At lest she delivered
My brides Love them!
Very good received product on time and quality was also very good as it was promised and the important thing is that my transaction was secured.
The user interface of Alibaba have been always too complicated and confusing. It is complicated thing itself. Please don't force me to review each product when I am leaving order feedback. I have no time writing and commenting each product I purchased.
Shoppers assurance? What a joke.
Product arrived completely broken, $1000 down the drain with no recourse or assistance. The vendor actually asked me to file a fraudulent complaint with FEDEX.
I won't make that mistake again!
I would like to give a big shoutout to Vivian from Fingertime, her service has been world-class and is a pleasure doing business with her
I would recommend there products and service to anyone
Thanks, Vivian you are a superstar
Martin Horring
Creditel business solutions in South Africa
The Productive Quality is Good Which makes your product very Good.
On time Delivery which very import in Business.
Excellent Service.
Alibaba is now my favorite site to make my online purchases,
They payment terms to security provided are all amazing.
Thank you Alibaba
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

