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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Illinois
1 review
0 helpful votes
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My Experience with Alibaba
August 27, 2019

My experience with Alibaba has been informative. Also, I found the process of selecting and ordering a product easier and stress free because of Alibaba's business systems that are in place.

Date of experience: August 26, 2019
California
1 review
1 helpful vote
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Poor buyer protection
August 27, 2019

Seller approved and confirmed my change request then sent wrong items.
I applied for refund and submitted all of my evidence but seems like Alibaba wouldn't protect their customer.

Date of experience: August 26, 2019
Singapore
1 review
0 helpful votes
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Fast
August 27, 2019

Fast and Furious delivery! Easy to communicate with the seller, and willing to answer any kind of questions.

Date of experience: August 26, 2019
Philippines
1 review
0 helpful votes
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My order was packed really well. Amy always replies to my questions and messages no matter how many they are. Thank you! I will definitely order again. :)

Date of experience: August 26, 2019
New Zealand
1 review
0 helpful votes
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Great follow up
August 27, 2019

This is the first trade I have completed through Alibaba, I was suprised at the great follow up, the tracking and assurances. It is great.

Date of experience: August 26, 2019
Georgia
1 review
0 helpful votes
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Overall review
August 27, 2019

I love this company. I won't purchase hair from anyone else. Lace is thin & very light in color! So it can always be customize & tinted to perfection, literally melts in the skin. The hair quality is excellent. I recently straightened my Deep Curly texture bone straight & it literally reverted back to its original texture as soon as I wet it with water. They are very friendly & overall great people to work with, honestly!

Date of experience: August 26, 2019
New Zealand
1 review
0 helpful votes
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Very happy to purchase with Alibaba and the saftey controls are reassuring. Just finding difficulty in recieving a tax invoice for purchases.

Date of experience: August 26, 2019
Morocco
1 review
0 helpful votes
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Alibaba review
August 26, 2019

A great site, where you could have anything to make a great business and change your life style:)

And be carefull by using alibaba paiment to avoid scammers. Good luck

Date of experience: August 26, 2019
Oregon
1 review
0 helpful votes
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Excellent product!
August 26, 2019

Thanks for manufacturing and delivering my custom order. It is excellent quality and I received my order very quickly. I'd definitely do business again

Date of experience: August 26, 2019
Italy
1 review
0 helpful votes
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Esperienza
August 26, 2019

Manca solo le spese reali verso i proprio paese. Come dazi e spese doganali. Cosi da farsi un idea piu chiara delle spese da sostenere.

Date of experience: August 26, 2019
Texas
1 review
0 helpful votes
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Thank you!
August 26, 2019

I had a great experience shopping with Ali Baba. I enjoyed my experience and that company did a great job with communicating with me.

Date of experience: August 26, 2019
NL
1 review
0 helpful votes
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Product on time
August 26, 2019

Great communication product delivers as a promise. Willing to order from this supplier. Perfect for beginners, students and professional artists alike

Date of experience: August 26, 2019
RU
1 review
0 helpful votes
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This puerh tea has a very soft and deep taste, real red tea, very good, highly recomended.
I will definetly order again only here. Arrived at time.

Date of experience: August 26, 2019
Kenya
1 review
0 helpful votes
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Awesome gowns
August 26, 2019

Very well done gowns, friendly helpful Thanks to Emily
Easy to converse with her, the order was well understood, the quality is also quite good. No delay on their part. At lest she delivered
My brides Love them!

Date of experience: August 26, 2019
Pakistan
1 review
0 helpful votes
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First time buy
August 26, 2019

Very good received product on time and quality was also very good as it was promised and the important thing is that my transaction was secured.

Date of experience: August 26, 2019
Fiji
1 review
0 helpful votes
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Too complicated
August 26, 2019

The user interface of Alibaba have been always too complicated and confusing. It is complicated thing itself. Please don't force me to review each product when I am leaving order feedback. I have no time writing and commenting each product I purchased.

Date of experience: August 26, 2019
Arizona
1 review
2 helpful votes
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Shoppers assurance? What a joke.
Product arrived completely broken, $1000 down the drain with no recourse or assistance. The vendor actually asked me to file a fraudulent complaint with FEDEX.
I won't make that mistake again!

Date of experience: August 26, 2019
South Africa
1 review
0 helpful votes
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Fingertime
August 26, 2019

I would like to give a big shoutout to Vivian from Fingertime, her service has been world-class and is a pleasure doing business with her
I would recommend there products and service to anyone
Thanks, Vivian you are a superstar

Martin Horring
Creditel business solutions in South Africa

Date of experience: August 26, 2019
India
1 review
0 helpful votes
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The Productive Quality is Good Which makes your product very Good.
On time Delivery which very import in Business.
Excellent Service.

Date of experience: August 26, 2019
Sri Lanka
1 review
0 helpful votes
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Quality
August 26, 2019

Alibaba is now my favorite site to make my online purchases,
They payment terms to security provided are all amazing.
Thank you Alibaba

Date of experience: August 26, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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