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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Mediocre site at best, lots of unfixed bugs and flaws, their customer service is severely disappointing. The good side: if you have enough time and nerves to do your homework, you can find some really professional suppliers who care about their customers.
Thank you for a great service, quality products and good delivery so far. Hope to continue purchases in the future, with same results.
Good experience. Very glad to see my product at my door and it was not lost in shipping or a scam. I like the Product design.
I ordered my first goods on Alibaba and i was not disappointing at all. I am looking forward now to order for more.
Fantastic service, delivery and products. Stella was amazing with all my questions, helped me to deliver the product to Cambodia, which is normally very difficult with customs and delivery to the final address. But she did it! Thanks again!
I was very happy to have received my first order from Alibaba. Lot of people I know do shopping online Alibaba so I wanted to try out to see if I will receive my order and that it arrived on time. It actually works great. The responses from the supplier is quick, easy to communicate and understand.
The suppliers are very professionnal, fast for answer and easy to communicate. Very helpful website to find wath you need with good price and quality.
Alibaba is a great place to connect to thousands of Suppliers. All products that we have purchased have been of great quality and at an economical wholesale price.
Very pleased with the overall transaction and quality of product. I do plan on doing business in the future and build other websites with the amazing products here
Great communication, service and fast delivery I ordered some custom patches, I did not have any problem with communication any changes I need in how I wanted the patch t look. Once I was happy with the changes, the patch was made right away and then sent out for delivery on Jan 16 and I received it in Canada on Jan 21. Very happy with the whole experience.
Super convenient and use friendly financial solution for S&M business owners.
Lots of categories and items to source.
Very trustworthy supplier ranking system
Not all the suppliers are providing the same quality for same products and communication as well shall be improved by many suppliers. Not all of them are understanding plain English and this can generate many times misunderstandings.
Sometimes I can not upload images on chat. WHY!? Also, the site design is somewhat too complicated. Other than that, its an awesome B2B site!
I love Alibaba and I feel comfortable knowing they have me, as the buyer, in mind when it comes to me being satisfied with my products and service.
It came on time. Very Satisfied with my TRUMP Flags, look great and Good distrubuter, easy to get along. THANK YOU!
Good prices, but poor quality tracking of quality of goods on its pictures. Bought lego droids, but they was from bad plastic and not lego, but its cheap fake. No complains for this though, because it was absolutely playable and okay for me.
I never have any issues with Alibaba. Alibaba makes buying wholesale cosmetics easy. I will continue to buy private label cosmetics from here
Good product... will definitely do business again with this vendor. They were very promt with communication... products were delivered on time.and the hai was easy to work with
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

