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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Was very hesitant to order on this site since I was new, but overall the experience with the supplier I ended up with was amazing! Just know that there are many suppliers that have similar, if anything the same, product. And you can talk or chat with as many until you find one that can cater to your individual needs. I started my order with one supplier, paid, but during the process found out that they couldn't fulfill my needs, since it was time sensitive. So I got a refund and decided to chat with different supplier and representatives until I found one that was able to work. All in all, my supplier(Kathy with sunset electronic) was amazing and the product did not just come on time but even almost a whole week ahead! The process took only a week or so! I would have given 4.5 stars if possible! The only thing I would improve on would be refund time as I have not yet received it. It's only been a bit more than a week but I can certainly for sure say that it will be In Our account soon since this site is very Legit!
When looking for Great porducts at a Great price this is the site to come to. I'm Very Satisfied with this Site and will continue to use it as long as it's available. Thanks Alibaba for being here!
Easy to work with and easy payment. I will use it in the future to...
Excellent products.
The material looks excellent quality.
Delivered very quickly in perfect condition.
Very satisfied.
The product is very good design and quality. Ordering samples was straightforward process and dealing with Xuzhou Nuoyi Packaging was very satisfactory.
The product was shipped on time, arrived on time, and was exactly like the sample sent before we placed the order. Customer service was exceptional, the best I've encountered on Alibaba. We are making this supplier our long-term supplier because of how well every aspect of the ordering and processing of the order unfolded. Justin, the man who I dealt with the whole time, was a true professional and always there answering every question and looking into everything I ever wanted to know about.
By far the best supplier we've dealt with!
Es funktioniert alles Bestens, von der Bestellung bis hin zu allen laufenden Informationen! Ich bin täglich auf der Suche nach neuen Artikeln, ich finde nahezu alles bei Alibaba!
Best service and responsible supplier,
Products are very good quality as per standards
And supplier is supportive for any clarifications
Very convenience! This is possible to use Smartphone like Mirror for cosmetic and to charge without charging cable. I always use this products next to my bed.
Easy website to buy of. Was a couple of weeks delayed due to the virus in China. The girl on the other side was a great help and a good sales girl. I
Very good experience, through this portal I got an excellent provider that helped me start my business
Alibaba provides extensive array of quality products and suppliers. The prices are phenomenal. Much much better than I have come across elsewhere
I've used both Alibaba and BangGood to purchase electronics directly from China. Both services offer some great deals but the offers at Alibaba (considering the fact that it is primarily a wholesalers dream) come in a few confusing flavors with variable shipping costs. Cutting right to the chase and going directly to "ready to ship" is your best bet if you are looking to buy individual pieces, but if you are looking for bulk merch cheap, especially if you can arrange drop shipping, this service REALLY shines. As always with a collection of sellers, quality and communication is a mixed bag but a careful vetting of reviews and creating a thorough user profile can net you some quality bulk deals. Buyer beware and do your homework and your experience should be a good one.
Some sellers are ripoff artists, it comes with the territory, but as I said, do your homework and you should be fine. If you aren't the type who enjoys the thrill of the hunt and you just want some good international stuff, use BangGood, GearBest, Aliexpress, SunSky or one of the many other online retailers who sell some of the same merch.
I am waiting for my language translator to be delivered, I ordered it on 2/8/2020. Alibaba has been in contact with me and I understand that the coronavirus is a tragedy can cause issues for businesses but communication is important.
I will finish review when I receive my order.
Thank you,
C. E.
We have reviewed similar products and have found Huizhou Risen Lighting Co., Ltd. to be a leader in quality manufactured HID ballasts and bulbs especially DE and SE bulbs,
DE ballasts and complete fixtures
We will continue to promote Huizhou Risen Lighting Co., Ltd. products because
1. Quality of products are superior to others in CMH HID lighting components
2. Service and communication is outstanding
3. Delivery is early every time.
You will come out ahead when dealing with Tobin he is professional and is best
Exceptional customer service, quick response. I´m very satisfied with everything - product, service, communication and how fast delivery was. Beyond expectations. It was great pleasure doing business with you.
I like this site. I've just started using it for my new business and it hasn't failed me. Many maufacters are trade companies and sifting through the abundance to find what you want is made easy with the search feature which I actually like a lot.
ALTHOUGH I LOVE THE PRODUCTS THE RESPONSE TIMES ARE SLOW. AND THE PRICING THAT IS LISTED NEVER MATCHES THE ACTUAL PRODUCT PRICE LISTED. AND THEY NEVER GIVE SIZES IN USA MEASUREMENTS.
I love the way that this company care customer. And the products same as in the images. I will back for more and more.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

