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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Kunhaobag is very professional on alibaba, we work long times, each time satisfy, will order soon, alibaba.com
Quality is good, and pricing is good. Sellers should suggest to micro usb wristband 2 gain more sell
The dealers are kind and helpful. I got the samples on time and most of them are of good quality. Thank you!
I like the diversity of products and the large number of suppliers of a product that I want. I have ordered many products over the years and will continue to do so in the future.
Kelly is an amazing and helpful sales consultant, deeply skilled in the knowledge of her wide variety of machines and accessories. I didn't know what I needed and she helped pick the correct machine for ma and spent countless hours helping me, hundreds of messages and eventually I was very happy with what she selected for me based on my needs.
Kelly was quite knowledgeably on importing equipment and selected the courier who could manage it all for me so it arrived at my door without any problems. Even advised she couldn't ship the oil via air
I had never set up a machine like this so I had several questions just to make sure I was doing everything correct and Kelly got me to send photos and advised how to set it up.
The level of service I got for a small order was really fantastic.
Finally, after all set up I turned it on and it worked absolutely beautiful. The quality of the machine is amazing, self oiling, servo motor and precise needle stop and start with varying speeds
Appreciate the service standards and communications from Alibaba.com
The product quality which we purchased through Alibaba are good and specifications were as per the order.
Sufficiently organised manufactures Very good, very intelligence, very very helpful, upgraded technology, sufficiently organised manufactures
Отличная компания. Дала хорошую цену, сделала хороший товар, хорошо упаковала и отправила хорошей транспортной компанией
Very good, very intelligence, very very helpful, upgraded technology, sufficiently organised manufactures
ALIBABA OPENED UP NEW DOORS, IT IS A GREAT RESOURCE WEBSITE. I LOVE THE FEEDBACK AND ALL THE DIFFERENT CHOICES YOU HAVE ON THIS SITE.
This is the best site to purchase products from around the world! Transactions are very safe and committed! Love to shopping from Alibaba.com
The order came fast and good quality, will order again, just hope the next order is as good and fast as i read some bad reviews
I have many orders to Alibaba.com and well satisfied from the quality of all, they know how to do business overseas.
I will never order from Alibaba.com again. The supplier sent me a fake product and I sent pics and video it's been a month never NEVER ORDER FROM TRIO COCO THEY HAVE FAKE HAIR AND WILL TAKE YOUR MONEY AND NOT GIVE A REFUND. I offered to send the product back and they keep arguing with me. Alibaba.com AND TRIO COCO ARE THE WORST. Don't waste your money
We are very confident when dealing with a such a service because of the fact that somebody takes full resposibility on be half the delivery, quality and safety of the product.
Everything thing is perfect and super quality, I didn't expect this much, you people are awesome, did the wonderful job and made me happy. Thank you so much buddy
I ordered surfboard fins. They are not easy to make correctly but they turned out to be spot on.
The material, sizes and colours were all exactly as I asked for.
Happy to be a repeat customer.
I always find Alibaba a user-friendly website. The good part is I can get a wide range of prices and products. Thanks
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

