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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Kunhaobag is very professional on alibaba, we work long times, each time satisfy, will order soon, alibaba.com
Quality is good, and pricing is good. Sellers should suggest to micro usb wristband 2 gain more sell
The dealers are kind and helpful. I got the samples on time and most of them are of good quality. Thank you!
I like the diversity of products and the large number of suppliers of a product that I want. I have ordered many products over the years and will continue to do so in the future.
Kelly is an amazing and helpful sales consultant, deeply skilled in the knowledge of her wide variety of machines and accessories. I didn't know what I needed and she helped pick the correct machine for ma and spent countless hours helping me, hundreds of messages and eventually I was very happy with what she selected for me based on my needs.
Kelly was quite knowledgeably on importing equipment and selected the courier who could manage it all for me so it arrived at my door without any problems. Even advised she couldn't ship the oil via air
I had never set up a machine like this so I had several questions just to make sure I was doing everything correct and Kelly got me to send photos and advised how to set it up.
The level of service I got for a small order was really fantastic.
Finally, after all set up I turned it on and it worked absolutely beautiful. The quality of the machine is amazing, self oiling, servo motor and precise needle stop and start with varying speeds
Appreciate the service standards and communications from Alibaba.com
The product quality which we purchased through Alibaba are good and specifications were as per the order.
Sufficiently organised manufactures Very good, very intelligence, very very helpful, upgraded technology, sufficiently organised manufactures
Отличная компания. Дала хорошую цену, сделала хороший товар, хорошо упаковала и отправила хорошей транспортной компанией
Very good, very intelligence, very very helpful, upgraded technology, sufficiently organised manufactures
ALIBABA OPENED UP NEW DOORS, IT IS A GREAT RESOURCE WEBSITE. I LOVE THE FEEDBACK AND ALL THE DIFFERENT CHOICES YOU HAVE ON THIS SITE.
This is the best site to purchase products from around the world! Transactions are very safe and committed! Love to shopping from Alibaba.com
The order came fast and good quality, will order again, just hope the next order is as good and fast as i read some bad reviews
I have many orders to Alibaba.com and well satisfied from the quality of all, they know how to do business overseas.
I will never order from Alibaba.com again. The supplier sent me a fake product and I sent pics and video it's been a month never NEVER ORDER FROM TRIO COCO THEY HAVE FAKE HAIR AND WILL TAKE YOUR MONEY AND NOT GIVE A REFUND. I offered to send the product back and they keep arguing with me. Alibaba.com AND TRIO COCO ARE THE WORST. Don't waste your money
We are very confident when dealing with a such a service because of the fact that somebody takes full resposibility on be half the delivery, quality and safety of the product.
Everything thing is perfect and super quality, I didn't expect this much, you people are awesome, did the wonderful job and made me happy. Thank you so much buddy
I ordered surfboard fins. They are not easy to make correctly but they turned out to be spot on.
The material, sizes and colours were all exactly as I asked for.
Happy to be a repeat customer.
I always find Alibaba a user-friendly website. The good part is I can get a wide range of prices and products. Thanks
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members