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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Indiana
2 reviews
0 helpful votes
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Purchased one of the top grade bags payed almost $300.00 for it to have a crooked logo on the front. I am not happy at all, as I've tried to get this revolved. My emails have not been responded back to since I sent the pictures of the bag.
If the issue get resolved I would be satisfied. I love the bag itself, but not with a crooked logo

Date of experience: February 11, 2024
Indonesia
1 review
0 helpful votes
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I am very satisfied
February 13, 2024

Very satisfying service, friendly seller, goods sent as described, Friendly seller, and always answers questions easily to understand

Date of experience: February 10, 2024
Austria
1 review
0 helpful votes
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Customized caps
February 10, 2024

Good quality, service in generel OK - some communication problems at the begin - but solved - recommended for further orders!

Date of experience: February 8, 2024
Colombia
1 review
0 helpful votes
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Super plataforma
February 10, 2024

Exelente plataforma, con la mejor informacion y seguridad en las transacciones nunca habia comprado por alibaba y realmente me gusto

Date of experience: February 8, 2024
Philippines
1 review
0 helpful votes
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Reliable supplier. Easy to communicate with and up to date follow up until delivery of items. Highly recommended.

Date of experience: February 8, 2024
Texas
1 review
0 helpful votes
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The Seller Sunny was very easy to work with. I had never ordered this type of product before and was hoping the communication would be easy and clear to understand it it was. I have tried to place numerous orders on Alibaba and get Sellers that just don't care and will lie to get paid and don't deliver what they say they will and its a battle to get Alibaba to do anything about it.
This Seller provided me the design proof and delivered Exactly what he said it would.
I am very very happy to work with this Seller and will 100% order from them again and will be placing another order soon. Thank you Sunny!

Date of experience: February 6, 2024
Australia
1 review
0 helpful votes
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One Stop Shop
February 3, 2024
Updated review

Alibaba, a global e-commerce giant, serves as a multifaceted marketplace linking businesses worldwide. With a vast product catalog encompassing B2B, B2C, and C2C transactions, it caters to diverse industries. The platform's strength lies in its extensive range, though product quality varies. Alibaba prioritizes supplier verification through its Gold Supplier program, aiding users in identifying trustworthy businesses. Communication tools, negotiation options, and virtual meeting platforms facilitate seamless interactions between buyers and sellers.

Shipping and logistics options abound, but users should be mindful of potential challenges such as customs regulations and varying shipping times. Alibaba offers a secure payment system, utilizing Trade Assurance to protect buyers by holding funds in escrow until conditions are met. Accepted payment methods include credit cards and international wire transfers.

While Alibaba presents significant opportunities, users must exercise due diligence. Leveraging the review system, verifying suppliers thoroughly, and fostering effective communication are crucial for a successful and secure business experience on the platform. Alibaba stands as a global marketplace with immense potential, where cautious engagement ensures optimal outcomes for businesses and buyers alike.

Date of experience: February 2, 2024

It's your one stop shop.
September 11, 2021
Previous review

It's your one stop shop has everything you need, great customer service and respone is awesome. Producers and suppliers are a abundant so you can check and choose each product.

Date of experience: September 10, 2021
CD
1 review
0 helpful votes
Follow Josué K.
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Is easy to use, and helps us find good suppliers, supports you until delivery, for me it is the best

Date of experience: February 1, 2024
GB
1 review
0 helpful votes
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An excellent experience
January 30, 2024

This was my first transaction on the platform. I didn't know that the same login credentials for Aliexpress could also be used for Alibaba. Overall, the experience was very good. To keep it brief, I was searching for a particular type of EMC/EMI choke and struggled to find it, those that I did find were either beyond my budget or had a very high minimum order quantity, around 1000+ units at least. I came across Alibaba through Google searches and decided to give it a try. The price of the item was around 65% cheaper and the shipping was also very reasonable. I bought it as an individual, not part of a company and the transaction was still very smooth. The supplier (King Magnetics) had an MOQ of 1, which was very accommodating for small projects such as mine. The item was well packaged and arrived in good time. The supplier accepts Paypal payments which made things simpler.

Date of experience: January 30, 2024
VE
1 review
0 helpful votes
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I recommend this provider. Totally reliable. With a wide variety of electronic components. And excellent attention and professionalism

Date of experience: January 29, 2024
Hawaii
1 review
0 helpful votes
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Great Organization
January 29, 2024

Alibaba has been a source to get hard to make manufactured good. I found very good suppliers with quality products and good customer service. I keep coming back to the marketplace to look for more. Thank you.

Date of experience: January 26, 2024
VE
1 review
0 helpful votes
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Alibaba is a reliable portal, which is very attentive to the demands of its customers, in case of any problem with a seller, thank you for making our business very serious and reliable, greetings from the other side of the World. Latin America. Thank you

Date of experience: January 22, 2024
California
1 review
0 helpful votes
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I worked with Jack through the design ideas and revisions for several days. Super friendly and helpful to make sure the samples were up to my standards. Very happy with the end result of my jerseys. I received them faster than I thought. Would definitely order again!

Date of experience: January 22, 2024
Wisconsin
6 reviews
11 helpful votes
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I was able to use PayPal
January 23, 2024

It worked but sellers can by-pass what is really being sold to you. A seller is NOT allowed to sell medicines but they do by changing the product description and picture of what is sold. So you may actually be buying medicine and it's listed as varnish. Be careful of sellers doing this. You may end up with varnish and I don't know how you'd get your money back. Also what was shown to me is not what I received. I ordered a flowing white powder and what I received was yellow and clumpy. The yellow stuff is a picture of what I received. I was supposed to get the flowing white powder.

Date of experience: January 22, 2024
Kazakhstan
1 review
0 helpful votes
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Good product
January 23, 2024

Good product I bought medical equipment and was very pleased with this purchase, the product arrived on time, meets all the stated characteristics, the seller responded on time and was always in touch with me, the product was made and manufactured quickly, we use it with pleasure, professional and high-quality equipment, especially the dental trimmer

Date of experience: January 20, 2024
France
1 review
0 helpful votes
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Site pro
January 20, 2024

Très professionnel tous est bien fait pour rassuré l'acheteur mes tous est fluide les filtre sent très bien sa permet une bonne sélection

Date of experience: January 19, 2024
South Africa
1 review
0 helpful votes
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Just excellent service
January 16, 2024

Honest and committed. Very professional service
I have used Sara since 2017 and will not even consider another supplier

Date of experience: January 16, 2024
Texas
1 review
4 helpful votes
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Nothing but headaches
January 15, 2024

The machine we ordered came damaged, we did everything we would have if dealing with a US company, taking pics and videos,etc but Alibaba keeps stringing us out with further documentation now we are close to 3 months out with no resolution, a broken crappy machine taking up space in our warehouse. This is the 1st and last order our firm with do with Alibaba. I'm learning what I should have known - there is a reason they are cheap. I would advise staying away from Alibaba.

Date of experience: January 15, 2024
Greece
1 review
0 helpful votes
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Alibaba try to collect taxes that shouldn't, and then after products arriving at customs, you pay this taxes again, and then you return to alibaba and you have to spend more time to prove things that it isn't Alibaba's work to looking for. Now the next problem it is that people here they want to sale to professionals but with the prices that we are buying they are selling to consumers in aliexpress for just one piece, and some times, they are selling to us more expensive. Also, the mass salers here they are placing listings that doesn't include shipping, and then you contact with them and they are saying you that this price it isn't correct and they are asking you 4 times more. The situation need clearance

Date of experience: January 15, 2024
Italy
1 review
0 helpful votes
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Top B2B supplier!
January 14, 2024

There isn't much to say about Alibaba, except that it is the best portal in the world for B2B selling! Thanks Alibaba

Date of experience: January 13, 2024

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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