ALDO

I purchased a purse online November 26,2017. Received an email stating Purse will be at the store in Las Vegas_Meadows Mall got there and Purse was not there. Talked to some young girl with braces claiming the order wasnt there and would have to come back tomorrow. When I requested a refund she then snapped gave me attitude rolled her eyes. You honestly think I want to come back tomorrow after getting attitude? I live across town and figured since Im off late ship it to the store and not receive at home since I work late hours. Ive tried calling this store and the phone has been ringing for hours if not busy: I contacted the Mall Mangaement to see if they had another number spoke to Kathleen and was very helpful. She was nice enough to send Security down to the store and come to find out the phone has been down for months after reading the reviews from June. Who doesnt follow up on things like that? You are losing customers! Management is obviously not involved, no way. If you were,(RUBY) you would send an A TECH to see whats going on. I contacted the 1800 number and some big headquarters person is suppose to contact me.

I would say that Aldo has the worst website customer help and worst delivery packaging ever. I ordered 3 different jewelries, 1 pair of earrings, 1 ring, and 1 necklace. Needless to say, I received my orders in 2 separate packaging, not sure why, and also the first package I received were so poorly packaged that both earrings and ring were broken during shipping. I tried to contact their customer service through the website email and it keeps coming up as error. Also, they don't provide another email so I am left to wait until the next business day to call them. Also, I am unsure why they separated my orders into 2 packages. They certainly don't care enough to ensure the items were packed properly to ensure safe delivery. They shipped my order in a black thin plastic bag with no bubble wrap or any other wrapping to make sure the earrings and ring don't break during shipping. I find it incomprehensible how this company doesn't even care enough to make sure the items get to their customers in good condition. I will never order from Aldo ever again because I can clearly see how little they care for their customers.

Bought a pair of boots a month ago wore them around my apartment for a few minutes only. Tried to return them but since i didnt have the box i got a terrible attitude from the manager at the cherry creek store in Denver. Store #2116. Called costumer service and the man I talked to told me I could create a shipping label to return via mail. So I called the cherry creek store to tell them this and the same manager hung up on me! So I called customer service back to tell them I couldn't figure out how to create a return label and was informed that I can't even do that since I bought the shoes in store. What!? The complete opposite of what I was told I could do on the previous call. So apparently some high up person will be calling to resolve this problem. We will see. Never buying from them again!

Horrible feeling when you have a great positive attitude to know youre shoes have arrived and to know the same manger Juan said sorry people make mistakes when the box is open and its the wrong shoes and if you want a refund or wait another week for the shoes how could you even believe this would happen an important event and brushed off like the rest of the Aldo stores in Md yes people make mistakes but when someone just so blunt like oh well now I see why everyone wrote a bad review and its a horrible one never again will I waste my money in Aldo store again Ill rather go any where else to spend my money. Todays customer service was horrible like one day you want to be nice the next you telling youre assistance manger figure it out nasty to youre employee and come to me and say this happens people make mistakes now deal with it or refund in front my son and my little brother and I but the funny thing is everyone will get to hear me my friends and family dont bother in Aldo ordering the shoe people make mistakes but they will just tell you wait another week 7 days or refund and youre event is not a big deal now Ima go else where and still here waiting to resolve this issue that wasnt even my fault Nd I understand people make mistakes but to not get them sooner or even Empathy is disappointing Never again Thanks for this horrible experience it was to good to be true.

Leon W (9/13/2017, 6:06:49 PM): Hi! My name is Leon from Aldo, how can I help you today?
Me (9/13/2017, 6:06:59 PM): what is the status of my order
Me (9/13/2017, 6:06:59 PM): #Y*******
Me (9/13/2017, 6:07:09 PM): UPS says the label was created on 9/7 but i don't see it being in transit
Me (9/13/2017, 6:07:45 PM): it was ordered on 9-5
Leon W (9/13/2017, 6:08:20 PM): I am sorry to hear that1
Leon W (9/13/2017, 6:08:27 PM): Allow us a few moments to have a look!
Leon W (9/13/2017, 6:10:04 PM): Was the item that you are referring to the PRELINNA(*******)?
Me (9/13/2017, 6:10:10 PM): correct
Leon W (9/13/2017, 6:11:22 PM): Alright it seems there was a processing error with the item. Please contact our Verification team at *******2536.
Me (9/13/2017, 6:12:22 PM): why was there an error
Leon W (9/13/2017, 6:12:53 PM): It seems the warehouse was not able to scan the item within the delays which may have been do to an internal system error at the warehouse level.
Leon W (9/13/2017, 6:13:12 PM): Even though it was ordered at the store.
Leon W (9/13/2017, 6:15:32 PM): Hey are you still there?
Me (9/13/2017, 6:15:57 PM): i'm on the phone with them. They said it was in transit. I told them clearly it is not and relayed your information
Me (9/13/2017, 6:16:05 PM): I'm on hold with them now
Leon W (9/13/2017, 6:16:41 PM): It seems are information is more accurate.
Me (9/13/2017, 6:17:52 PM): At this point i just want a refund. Can you help me with that?
Leon W (9/13/2017, 6:18:42 PM): Yes we can, we wil void your tracking number and refund you as of now. Allow us several minutes please?
Me (9/13/2017, 6:18:51 PM): Please do issue the refund. Thanks
Leon W (9/13/2017, 6:19:07 PM): No problem!
Me (9/13/2017, 6:20:38 PM): The person on the phone said it would be delivered on the 20th, but I'll just take the refund instead. Thanks
Leon W (9/13/2017, 6:21:08 PM): No worries, allow us several minutes please!
Leon W (9/13/2017, 6:22:05 PM): Due to the fact that its an in-store order we wil have to send an email to the store so you can return to the store and get a refund. We will also give you a 15% in-store discount due to the inconvenience.
Me (9/13/2017, 6:22:28 PM): Do I have to physically go to the store to get the refund?
Leon W (9/13/2017, 6:23:40 PM): That is correct. Or you can give us a call at this number *******2536 and our team can see if an exception can be made to give you the refund now over the phone.
Me (9/13/2017, 6:24:23 PM): This is ridiculous. Now i have to call back.
Leon W (9/13/2017, 6:25:40 PM): I apologize for this, please reference this case # C-******* so we can help give you compensation due to the inconvenience of the refund policy.
Leon W (9/13/2017, 6:28:24 PM): Hey are you still there?
Me (9/13/2017, 6:28:50 PM): On the phone again. She said she has to redirect the package
Me (9/13/2017, 6:28:59 PM): I'm on hold again. This is unbelievable
Leon W (9/13/2017, 6:30:20 PM): We apologize for this. Its strange, because on our end, we see no calls in our queue. However, it is important for them to help you with the refund as we want your payment information to remain confidential.
Me (9/13/2017, 6:32:49 PM): You should tell your manager I would expect this kind of shipping malfunction to happen from China. Maybe your warehouse is located there.
Me (9/13/2017, 6:33:03 PM): If there is an error Aldo should have notified me.
Leon W (9/13/2017, 6:34:18 PM): I agree, the same situation happened to my relative a few months back, and she started going to the store for her orders. However, i will mention this and they need to improve these type of situations.
Me (9/13/2017, 6:34:37 PM): That's what I did and they didn't have my size that's why it was ordered online.
Me (9/13/2017, 6:35:13 PM): Send this message thread to your manager and ask them why the phone rep had conflicting information compared to yours
Leon W:
Duly noted, i am not sure why there info is saying its in transit, whereas we see it still is being processed, that is a good point.
Me:
Ok thanks. Bye

Aldo is a billion $ company. They don't pay their employees well. Even as a manager I was only getting paid $340/ week while I found out I was supposed to be paid $370/ week. They abuse their employees to get where they are. I was working over 40 hrs/week. Jacinth Papineau was my supervisor and never paid me what I was supposed to be paid. The expectations were high while the pays were really bad. I had great employees that I had to fight for 10 cents increase on their pay... disgusting! I hate that company and I never purchase anything from them. They would encourage us not to refund anyone even with a default product

I purchased a purse on sale in store and tried to apply my SPC discount; was told that the my SPC wasn't applicable because the item was on sale. I assured the associate that the SPC discount was applicable to sale items as I have used it many times prior, but she still refused. When I left the store, I checked the SPC online details and sure enough - I was right! I talked to the ALDO store manager at the Limeridge Mall location (AlLICIA) and even SHE refused to honour the discount as she said "it's enough of a sale discount already". I called into the ALDO head office and spoke with EDDIE (Regional Stores Manager) and he apologized and assured me that I should have received my SPC discount. He then proceeded to offer me a "20% off my next purchase on any REGULAR PRICED item" - someeee compensation *sarcasm* for the money I lost and the wasted time on this whole situation! He also put a "time restriction" on the offer of 1.5 months.

I expressed my disappointment with his offer to "resolve the situation"; he just said "I'm sorry you feel that way".

I WILL NOT BE SHOPPING AT ALDO AGAIN. HORRIBLE CUSTOMER SERVICE.

I had a very bad experience not only with your product but also how it was handled at the store. I was in one of your stores which had some kind of sale in it. I liked a shoe but they didn't have the size so they ordered it online and I paid for it then and there. It arrived ahead of time, but the left shoe had a different sole than the right shoe. Clearly a manufacturing defect (I even have pictures which I will post later) so I tried online customer service and they told me that I can only return in a store and not online since this is an old model (please tell me what return has got to do with it). Still so far so good, immediately on the same day I went to a store near by(different from the one I purchased from) since it was online ordered I had the online receipt and the courier stamp with details and all. The girl at the counter said that she cannot refund me, because she needed the receipt, hard copy. Now here it is where it gets disgusting... when I complained that the shoes are defective she told me that's why you got them this cheap... So, in other words Aldo is not responsible for defective shoes, on the other hand I am... Then why is Aldo selling shoes? Even if you sell a shoe for one cent you should own the responsibility of it being a good shoe else don't sell the effed up shoe. She even called her manager as we asked her to, and she said... " You know that shoe that is one year old model, some people paid cheap price for it and that's why it is defective now they want to return it"... The damn shoe was on sale... Then she told me. "let me give you one tip, if shoes are that cheap then don't buy them"... I mean what the f man? You as a company sell defected shoes and when people take them you harass them... Now we tell this incident to everyone we meet to save them from the humiliating incidents like we had. Needless to say, we are never going in any Aldo store again...