ALDO

WARNING: DON'T SHOP AT ALDO, THE WEBSITE FOR ONLINE ORDER ORDERING IS TERRIBLE!

Three days ago in the morning, I placed an order for a final sale bag and a regular sale wallet. I was the first person to order the bag because I placed my order at soon as the bag showed up on the website and I placed my order at 7 am, how I knew that I was the first person to place my order is because I saw when they had all the quantities in the bag when I adjusted to see how many quantities they had. I ordered one quantity in the bag and wallet.

So that same day I placed the order, I noticed the wallet got shipped out in the afternoon, I was getting worried why the bag never got shipped, so i contacted customer service through live chat and they claim "don't worry you will get the bag, you just have to wait for them to ship your order, wait for them to send tracking information, you will not get an out of stock email".

So the next day, I noticed the bag still had not shipped out, and it literally made no sense. Then the day after, I notice the bag says "in transit" when I tracked the order on the website. However still did not see any tracking information and it made no sense again. So then I called customer service on the phone and another idiot from the crappy customer service said "don't worry you will get the bag, your not gonna get an out of stock email, you will most likely get the tracking information later on today or tomorrow because it says the bag is getting ready to ship out when i track your order on my screen".

Guess what? At 4 am, I got a bs lying email saying "item unavailable". I knew that email was nothing but bs. And that makes no sense, why would tracking information two days later after i I place the order, finally say "in transit" but never really was, and them the idiots at customer service claiming that I will get it just wait for them to ship out.

That also means that anyone who placed an order after me, didn't get the bag either, as I placed my order at 7 am three days ago, that just proves to show that the website lists products that they never even had in the first place for nobody. Making me think that I was going to get the bag but never did. Such bs. Nobody could get the bag because it was never available for anyone. But not that anyone wanted it anyway cause again nobody really cares for aldo bags. And I notice three website is also extremely inaccurate on product quantity. That same say I placed order for the bag, the website system kept "reducing" the quantities in the bag, like they want to make it seem like the bag is "selling" when it's not. There are no reviews anywhere online for the bag because nobody cares about it and nobody wants it.

I knew the bag wasn't "selling out" because again, nobody really cares for aldo bags. That also proves to show that the website is bs and inaccurate, listing products that they never had in the first place for nobody to buy.

I called again and told another dumb customer service rep everything that happened, and she was stupid too, all she lied saying was "it's a popular bag, i am sorry you had this bad online shopping experience, I will submit feedback that you really like this bag and that you want the bag but there's no guarantee that they'll bring back".

I didn't tell the dumb woman at customer service anything about submitting feedback and that doesn't do crap anyway cause they don't care about that anyway.

And I knew that was nothing but a bs lie when she said "it's a popular bag", she didn't know anything else to say but lie. That's a dam lie what she said because when I look the bag up online, there's not even any reviews on it like none on google product reviews and just overall no reviews for the bag online on any site, that's because nobody cares about it, meaning it never "sold out", the website is just inaccurate and lists products that they never even had. It's not "popular" cause none of aldo bags are because nobody really cares for aldo bags or stuff anyway.

The customer service reps dont know crap. They just say anything because they really don't know anything.

That literally was nothing but bs what they said, because they don't know anything else to say because they are dumb customer service associates that they have. There customer service is dumb and stupid.

And with all these bad reviews they have, I know not many ppl buying there stuff, nobody really cares alot the bags out shoes they sell. They don't "sell out" on nothing cause nobody cares about it.

Just nothing but fake false advertising and lies they use.

There website and whatever crappy system they use for it, is terrible and doesn't know $#*! and extremely inaccurate. Why list a bag on the website that you never had in the first place that nobody could buy to begin with?

There website is so inaccurate, listing products that they never had in the first place.

And of course aldo bags and shoes are NOT "selling out" cause nobody really cares for aldo stuff, that's why when you to go aldo store, you dont see many customers that's cause nobody cares for aldo stuff, and you definitely don't see anyone buying handbags there like hardly anyone.

Aldo handbags are way worse cheap poor bad quality anyway and kurt geiger bags are way better quality and kurt geiger bags are better than aldo bags. Who do you see wearing an aldo bag? Hardly nobody, most are wearing kurt geiger bags and nobody really wearing the extremely expensive designer bags like the expensive designer brands like lv, etc. cause nobody reetc. Cares about those either and they aren't better cause there is no best bag. But I do know for a fact that aldo bags aren't good and hardly nobody wears.

Won't shop there ever again.

I recently purchased a pair of sandals from Aldo for 400 dirhams. Unfortunately, my experience with the product has been disappointing. After wearing the sandals only once or twice, the fabric on the front side began to tear.

Given the price, I had higher expectations for the quality and durability of the product. I hope Aldo takes this feedback seriously and improves the quality of their products. Customers should be able to rely on the durability of their purchases, especially when they are paying a significant amount.

I order a pair of shoe from and trying to return them because they are to big. These she must run big, so I tried to return them and the customer service lady told me that I couldn't return them because it was a final sale. I said what I'm I suppose to do with to big shoes. She told me to gift them to someone. Are you $#*!ing keeping me. I don't have money like that, but that was rude and unprofessional to say to someone. So Aldo Shoes you have lost a customer! I have been shopping with you all for years and never have had a problem like this. People should not have to keep a pair of shoe if they can't fit them. 😒

Dianne at the Aldo store on Queens Street welcomed us in with a cheery greeting and proceeded to answer all our questions about the shoes we were looking at, she suggested the different sizes that made a lot of sense. A truly awesome shoe shopping experience

I shopped for a bag. It was perfect and Rolla was super helpful to me. Thank you Rolla and Aldo for your great products and customers services

I would never go here again. The service is horrible and also they stole my money. 0 out of 5 stars if I could.

The shoes it was 98$ after sale is 27$
We buy it after 24 hours was damaged on all the turn of back
After change it from them after 1 week the new one was removed completly
Soo Aldo shoes under under under zero

When I bought the shoes the I used for my vacation I never meant to return it, but the botton of the right shoe came off. When I went to the store Aldo in Victoria Garden, this guy told me: if you don't have the receipt, nothing I can do. I said "I don't want my money back" I want another exact shoes. But it didn't work.
HORRIBLE CUSTOMER SERVICE

The sales Man, Rabih, in le mall Dbayeh - Lebanon, refused to exchange a small item at 41 USD, that was a gift from secret santa. He shouted and screamed and objected in front of all the custumers... Unfortunately this is NOT a respectful behavior towards very kind clients. We are Top Animation, Zumbamania, Zumba kids, BodynMind and SportsMania, we request an apology with full respect from Aldo, (Rabih in person) to our relatives. Merry Christmas!

Asking the timeline of shipment due to delay, the representative said when it's picked up by the courrier it'll be shipped, i asked again about the timeline, she/he said "please read what i just sent". WOW. I could only tell them the exact same line. Aldo your customer service quality sucks! Little to no training/their character quality sucks.

I purchased this pair of shoes directly from ALDO at their store in Colombia. After a brief period of normal use, the shoes developed numerous defects, rendering them unwearable as they now look terrible. Despite attempting to contact their customer service for support, I found that they simply don't care. They have low quality products and poor customer service. I advise you to save your money.

You are the worst store in the world! You canceled my order without any notification, I'll never buy nothing in this store anymore cause you're very irresponsible and nobody deserve this treatment that you gave to me. I needed to go to a store on dubai mall to know about my order and the manager promissed me that my order would come to me! If you don't have a product in your online store don't make me waist my time spending my money that I work hard to have and I was waiting for this products. I will repeat again: you're the worst store in the world and I'll never want to buy nothing from you!

Hello, December 2022, I bought a pair of shoes that I started wearing only 2 weeks ago and they already broke ((( I am very dissatisfied with the "quality" for which I paid a lot of money! (( (( I have bought a lot of shoes from you, including all my families), but after this experience we will definitely not buy anything from ALDO again!

My wife and I purchased three pairs of shoes at the ALDO store inside the Tyler Mall in Riverside, California on 11/17/2023. At checkout the the store manager (Sabrina) only put two pairs of shoes in the bag. We realize this when we got home. The mall closes at 8:00PM so we were not able to go back the same day. We returned the next day and told the cashier of the issue, the store manager was standing next to the cashier and she remembered my wife and I. She said " I remember you" Told us to hold on and went to the back room. When she came back her attitude was very rude and told us that she had giving us two pairs in the bag and one without a bag. I than told her that was not the case and asked her to check the store cameras. She told me she couldn't check the cameras and there was nothing else she would do and we had to leave the store. I than told her " do you really think we would be coming back if we had the shoes?" I asked her a second time to check the cameras, she said she could not and she was going to call security. She went to the backroom my wife and I waited. She came back and I asked her to give me the contact information to corporate and her supervisor, she told us "get it your self". I asked a second time and she fully ignore the request. I told her "are you going to ignore me?" and she just went on with no response. Security never came. We're out a pair of shoes, the condescending attitude and lack of effort to resolve a customer's concern from a store manager (Sabrina) is a reflection of the lack of service training from ALDO to their store leaders.

I went to the store to buy a pair of shoes for a party and try them on the night before the party and realize they were very uncomfortable. They feel fine in the store but when I got home the trailer mine they felt uncomfortable so I ended up wearing something else. The next day, I proceeded to return them at the store. Unfortunately, they told me that I couldn't return them because I've been worn and there's sticker on the back of it the shoe was lifted and it seemed there was a Chris on the shoes they never told me the policy in the beginning when I bought the shoes they never told me about the return policy which I should've asked him really bad customer service I will never buy from the store ever again thank you.

My experience in the Deerborn Michigan location was terrible today sales employee Khadijah was having a bad day. Poor Customer Service poor communication made my shopping experience terrible which I still bought. Six items I will no longer shop at that location.

I walked into Aldo Polo Park in winnipeg and the older man (about 50 yrs old) did not greet me whatsoever. He was on his phone for 5 whole minutes and when I interrupted his scrolling to ask for a size, he was extremely rude and made it feel like it was a hassle to get the size i wanted only for him to come back and tell me he doesn't have my size and went back to scrolling on his phone. When I had asked another employee for the same size in the same shoe, she politely helped me and brought out the size that the man said they didn't have.

Their quality is not at all good and even their return policy. They mention that they have 60 days return policy but they don't really mean it.

I had ordered a pair of shoes online, and i had accidentally ordered the wrong pair. I had went to store to do an exchange and at the time they didn't have the store in the size i needed to in stock. So i have been checking online to see when they did receive them back in stock for the size i needed.
For the past couple days I've been attempting to contact my local store to confirm they do have them in the size i need and have them be put on hold since my local Aldo is neatly a 30-40 minute drive with/without traffic. Unfortunately no one has ever seemed to answer the phone to this location and i have called nearly 10 times in the past couple days to speak with someone. This morning i double checked to see if they had them in stock, which they did, and check the time the store open which was 10am.
I arrived yo the mall where this location is at right around 10:40. The door were locked, lights were off, and no one was in sight. I waited around for an hour to see if anyone would like to actually show up to their job and to no ones surprise. No one was here. Attempted the call again and the phone just rang and no answer yet again.

I truly don't know what has happened to this generation where there is 0 work ethic or managers who can actually hire someone who can handle their roles. Don't work in customer service if this is how customers are treated. 10/10 do not recommend the Annapolis mall Aldo, in fact i don't recommend Aldo.

I purchased shoes from the Manhattan store, never looked at the bottom of the shoes. When I got home they were worn on the bottom, but the heels and sole are in good condition. My mother took pictures to show I did not wear them. I went to return that the Bay Ridge store, I explained to the young lady the issue, she then explained the issue to her manager whom did not want to hear what I was explaining to her and told me "Aldo would never sell shoes like that!" She told me I had to go back to the original store I purchased them. I felt she was claiming I wore them and was trying to return them. I will never purchase anything from Aldo and will not recommend this store to friends or family! Will go back to original store to see what they say.