ALDO

I ordered 5 bags only received 3 one buy and I'm missing 2 and they say one is available then they say it's not they shipping it's bad and now the bag isn't available I won't get my money til 10 business days after all it's a customer that get hurt waiting please be careful before you buy

Placed an order of $115, never received a confirmation number or email, BUT they sure deducted the total from my checking account. Package has never shown up.

I bought one pair of boots for my daughter from Aldo store, but she complained pain to both feet after only wearing one day. I tried to return to the store at Scarborough Town Center, but was denied, both the cashier and the manager are super rude and unfriendly! Then, I started calling customer service. For two weeks, I called everyday, no body answered the phone. I finally got talking to their staff, but they requested multiple pictures of the boots and receipt, I sent all to them. 3 days later, the staff said they didn't receive the receipt and requested me to send again. The fact is I sent the pictures and receipt in one email, why they didn't receive the receipt? Anyway, I sent the receipt again, Another 3 days later, they emailed me back and told me to wait while they assess the qualification of returning. After almost 1 month of emailing back and forth, finally I got the refund. It's so exhausted and I wonder whether the money is worthy of my energy and time! Now, I find the reviews on this site, really should check the review before buying! Don't buy Aldo's products unless you want yourself angry and frustrated everyday!

I ordered a pair of boots for a trip, but received two inexpensive bags. There is no way to contact ALDO and ask for help. The phone number gives three choices, which did not apply. Chat is a bot and basically gave the same options. I had no information on how to even return the unwanted bags. I re-ordered the boots, received an order confirmation then disputed the original charge, as that was my only option. Re-ordering was a mistake. They have my 2nd order of these boots that I have been charged for, not shipped for over a week with no information as to why. Ugh! I really wanted the boots. I thought I would try to re-order one more time and if I could successfully see a ship date, I would know the previous order had been stuck somewhere "out there" - Another mistake. I re-order, and get sent a confirmation and with a delivery date. Yay! But in checking back, the tracking shows "not shipped" They have not arrived on the delivery date and not shipped? Three times ALDO, three charges ALDO and I have 2 cheap vinyl bags I did not order. It looks like I have to dispute two more charges as ALDO does not engage in any type of communication. No other retailer has this type of non communication, from Neiman Marcus, Nordstrom, or Amazon.
ALDO, you must do better. You just lost another customer and bad reviews can't help your brand much. So frustrating.

Needed a good comfortable mule heel black pair of shoes, saw the new pillow talks and highly considered due to I had a friend recommending them in the past. I liked a pair and thankfully it was on sale during the cyber Monday sales! I totally scored and was super excited to try my first pair. I waited and waited and the shipping never processed. No problem I called them and was hoping to get either figure out what happened to my pair or to see if they would honor another as most notable companies do. Mental note this is not a notable company, after waiting on the line for over 30 minutes, I hung up and tried again another day again waited another 30-45 minutes when I was finally able to get someone they also placed me on a long hold only to tell me there is nothing they could do except return the money paid. After this discussion and my clear disappointment I asked to speak with a manager, after another hold they explained one was not available and offered a discount that would not even add up to price I initially paid for item. I have yet to receive a call from the manager, coupon did come and I explained that this coupon would not be used as I found the company distastefully ran and that I would not be making further purchases with them. When you pay money for higher priced items you expect a decent treatment, I felt discriminated against for asking a question as to why I could not get item at price I initially paid for.

I ordered a pair of shoes 3 weeks go, have been waiting very patiently for a shipping confirmation. Got an email today saying my order has been cancelled "per my request" which I never requested. Contacted customer service and they were zero help. Don't waste your time

Poor quality, high prices. What a horrible customer service the worst ever: the item was lost and one month late, I had to run around the whole street to find it as courier left the wrong address on the card, impossible to talk on the phone or chat, had to wait days for email replies all the time, now that the shoes are returned and I can track it, another month to wait to refund. Horrible, never again will I ever buy anything from Aldo

Well, my card gave me 15% and Aldo gave me another 20 if I bought 3, and I'll tell ya, I wish I'd bought none. Nothing is true-to-size in my batch, and it's all going to the Salvation Army. The first, the toe came to a point, which isn't my style at all, and who knows, maybe it didn't seem too pointed online. But these were for a skinny foot to start with, and became narrower in a painful way until it reached the impossible tip. The second pair are a sneaker-type, but the upper heel of one was separated from the inner part. It wasn't a rip, it was a flaw. These are really too tight anyway. The 3rd pair came last, and to be truthful, they've been on the floor beside me for 3 weeks and I haven't even bothered myself with them. THAT'S FAITH IN MANUFACTURING!
I should've known if the cards are giving out percentages, that the products just aren't moving, and usually for an obvious reason. If you find yourself at their site, look around if you must but, take it from this guy thrice burnt -- click the hell outa there and go find a name you can go with.

I've been trying to reach the customer service for 2 days by chat by call by everything waiting 1 hour on the phone and no one is answering and they took my money until now I did not receive any information or any updates or anything from 8 days very bad service if I can put 0 star I will do it

An employee attempted to snatch an item out of my hand! She claimed to want to place it for a display but I had two items in my hands. She was so rude and her actions were so off putting that I chose to leave without purchasing either and do not plan on ever returning! The can keep their products and staff!

I ordered a pair of high heels for my best friends birthday. It said they were in stock at the mall nearby my home so I selected that location figuring I would be able to pick them up there. I called the store who said yes they are there but that I would have to wait to have them shipped from another site despite the fact that they have the same pair already there plus I have a receipt. I called their customer service number and spoke to a rep who said she couldn't do anything about this. She said I could cancel my order and as we were about to do this she hung up on me. After this experience I will never buy shoes from Aldo again. I also plan on telling my friends what happened here.

Horrible costumer service the person who supposed to be help me so racist ask me so many question about on item I like to exchange I have the online receipt and the shoes clearly it was not used at all and she ask me how much I paid for the the shoes when clearly she can look at in the transaction number just HORRIBLE! They make feel like a steal the shoes!

They keeps wasting time by adding ads…. Who add ads to an online shopping site… you really Need to work on it. Its really annoying

The second ordered arrived in a very bad shape, used and damaged. I returned to the store with a very disappointed customer satisfaction. I am asking the Aldo management to read my reviews and provide a good reason and answer and it would be much better for Aldo to send us a FREE same item of shoes, size and color, this will help Aldo to get the customer back with a good reviews. Hope the top Aldo management and customer relation reps can fix this because the store manager does not have the knowledge and words to say to customer. I attached th elates order photos to support my review and feedback.

This company has very legitimately stolen $135 from me.

I have never had such a terrible experience before. I have been in contact with ALDO customer service FOUR times. I had ordered one pair of high heel shoes and one pair of men's dress boots. First of all, the dress boots were almost 3 full inches smaller in length than what was suggested in the size chart. Second of all, the shoes were NEVER EVEN SHIPPED. Like, seriously, I asked two customer service agents why this was the case after ten full business days, and they couldn't even tell me. I was told to wait a week and reach back out. The third customer service agent finally said they would "make an exception and cancel the shoes", and that they were "having an issue returning my boots through the sites return process and would have to manually create a label through UPS for me"... lo-and-behold, two weeks later, I sent the shoes back, and my return label through UPS is completely inaccessible and non-existent. The third customer service agent said that they and DID in fact find the boots in a warehouse, and would refund me for my order in 2-5 business. When asked to confirm that I would be refunded in full they disconnected the chat. The fourth customer service agent tried to tell me that there was no record of the boots being returned, and once they said that they checked an "old chat"... same thing. Told I would get a refund with no refund. They sent two emails confirming my refund through "cybercustomer support", but yet here I am without the additional $130.

THIS COMPANY IS A SCAM.

I beg you, don't order through them online... I'm fairly certain that they just wait until people get frustrated enough and then just take your money. Really sad for a big Corp to do this to families, especially 2 weeks from the holidays.

I went to the Mayfair mall in Wauwatosa and bought a black pair of boots (99.00) I wanted the khaki color also and an additional pair of boots that the store did not have in my size so I went home and ordered them. When i got the 2 that I ordered they sent me the black ones ( already have them). I called CS and was hung up on twice (wait time on hold is at least 30 min). Then the next person said they would send me a return slip and 25% discount to re-order but gave me the choice to take them in to the mall and have them return them and re-order. In the mall the staff was very rude (2 guys) treated me like i was the outsider and told me if I ordered them on line i had to return them the same way...I will never give ALDO another dime of mine until they treat women like we belong in there.

Ordered Aldo bag from their website on 50% sale. Order was never delivered and no communication sent to the registered email/mobile number. When explicitly inquired for the order status over the call, Aldo said the order has been cancelled due to unforseen situation and the refund is initiated and we can not send you a replacement of an order. If you want the order again, you can place a new order.

It looks like aldo tries to cheat customer by first luring them to place an order during the sale and then cancel the and ask if you really want the order you can place the order again from the website (when the sale is already over) and pay the actual amount.

This was never expected from a big brand like Aldo. My recommendation is to never buy any product from aldo website.

Overcharged and email address is no good. Think I have been scammed. Have had to cancel my card and will be raising a dispute through my bank

Ordered 3 shoes from Aldo USA, one got canceled after waiting for 2 weeks without any news at all. The other one was shipped a month later and guess what? Still they shipped me the wrong pair from what I ordered. Reading all this reviews about how bad their customer service was I don't think I want to deal with them anymore. I bought total 400$ shoes and the one that they didn't shipped was supposed to be 40% discounted when you bought 2 pairs.
Shame for such a brand, their website's prices also keep on changing all the time.