ALDO

I'm in emirates mall tried to refund some items, and the sales person name Sweet just took my credit card and made picture from both side! When I asked why she did this, she said it's policy. Without any explanation she just got full information of my card! And after that she was so rude! From beginning she tried to push me to take gift card and I won't it, and this is my right! Very poor quality of service, never going back to this shop!

For the past two years Aldo hasn't stock. It's as if the store is the looking glass for what they sell. From there you need to order online and hope the fit, feel and comfort are all there. Please Aldo, close up shop and give another vendor a chance. No stock is a worthless trip to your store.

Worst store I've been to. After wearing one of their shoes one time, the bottom of the shoes and front were ripping and getting ruined. I didn't even run or anything! We went to return them and they gave us such a hard time, saying that these shoes were worn so we can't return them. Well, obviously! We have to wear the shoes outside and inside to see if they're good. They told us that they'll take the shoes but I'd have to get another pair, So I did that and after the second or third use the shoes got absolutely teared apart. So disappointed since the shoes cost so much. Definitely not worth the money.

I ordered my shoes because store didn't had them in stock. When I received them it was quite unprofessional because of noise it makes when I walk. I took it back to Tsawwassen mills store and I was being refused for refund even when it's within return policy time frame. He Asked me to call customer service and she asked the same person and refused it again. ( why will he return it when he already refused to take it back) don't know where is customer satisfaction fits in their return policy. Worst experience ever and will never shop there again

The Manager of your store in Chinook Centre Shopping Mall Calgary is USELESS and IRRESPONSIBLE! And one of your sales floor associates does not want your business to grow by lying to the customers.

Here is my disgusting shopping experience at ALDO Store at Chinook Centre Mall:

I shopped in your store on Sunday, March 27. I saw a gorgeous pair of shoes that I want to buy. I asked your sales associate my size. But she said, she does not have my size and she hurries to leave me, but I asked her to check the stock online and then I can order it. She checked it quickly and said, 'No", there's nothing online of your shoe size", and she dismissed me. I felt being unwanted as a customer but even so, I bought a pair of shoes of another style. But while am trying other shoes. I keep hearing the sales associate, telling to other customers that the size they're looking for is not available. Every customer that asked her for their size to try on, your sales girl would always tell this "No, I don't have them anymore, those are my last pair"... When I heard her telling to random customers the same answer, I started to question if the sales associate was being honest. It's very impossible that all the shoes in display and different styles would have no more available size for random customers. So when I got home, I went to your website and checked the shoes that I wanted. And to my surprise, my size is available and it is even available in the store. I could not believe why did your sales associate lie to me? Is she that lazy to bring in the shoes and therefore just lied to us! And I felt sorry for other customers that she lied to (I'm sure the shoes that they're looking for are also available). I was upset! But I cannot go to the store right away because I'm busy with my work the whole week. So the next Saturday (April 2). I went to Aldo store to pick up my order. And when I got them, I asked the sales girl (this is a different sales associate). Where is their manager so I can speak to her about my bad experience last weekend. She replied that their manager is at the backroom and is busy. But she said she will call her anyway. The sales associate went to the backroom for about 5 minutes. And then when she came back to me. She said, she spoke to the manager about my bad shopping experience. And the manager instructed her to just let me report my shopping experience to Aldo Customer Service online. I was very disappointed with how your Aldo store manager responded to this kind of situation. She didn't come out and talk to me in person and at least apologize. She is rude and very unprofessional. Her job as a manager is USELESS! She and that liar sales floor associate lady must be fired! They will ruin your business if this kind of work ethic is condoned. As an Aldo regular customer, I hope that my voice is heard and my complaint is well taken care of. Thank you.

I bought a pair of boots online, paid with my card that has no issue accepting refunds from any online shop worldwide. First, they couldn't process the return at the store, simply couldn't send the money back on my card, then they asked me to mail the return. I did. I wait. And 1.5 months later and few usesless refund receipts later - still robbed of $109. Thank you, but no, thank you! I was buying from Aldo for years (in Europe mostly) but now I will never go back.
As of today, they keep on sending stupid receipts and I have filed a transaction dispute with Visa.

For some reasons No matter how much I get frustrated with Aldo overrated prices & inferior quality materials, silly me always end up buying again from them regardless... Cause yes one thing they do always have on point is some trendy styles... Their design team is for sure the only reason why they still in business to this day since all other aspects of the brand is at 0.
Each time I end up mad at myself to overlook the mediocre quality of their products. Most often than not shoes are uncomfortable af... Without mentionning the exaggerated price tag that comes with it. This brand doesnt value AT ALL their customers they just want money & always fail to deliver the lowest standards for their products.
Over the past 10 years i bought regulary from them and always kept my frustrations silent but today i had enough.
They make online shopping experience horrible by not even hiring models to atleast pose with their shoes lol thats how much greedy is Aldo. Hope im done with them for real this time.
But If im honest with myself thats probably not my last time purchasing some Aldo.
I must admit that im a fashion slave i guess But at least things are said

Place order online for some boots I needed for work. Paid using Afterpay and then got directed to an error page refresh still said error so safe to assume my order didn't go through. Placed another one using a different method of payment to avoid the same issue (maybe it was Afterpay?) Checked my email see that I now have two orders confirmed coming out my bank account for the same item. Tried to get help with this issue hoping they could cancel one of the orders. Nope. They disabled their email line and their customer service doesn't open on the weekends at all. So basically I'm stuck paying for the duplicate. Wait til Monday when they reopen to see if they could actually help as per customer service job description and as someone who also works in the industry request they RTS the pkg as it was a duplicate. Customer chat agent says no they can't do anything or won't even though it was their website that malfunctioned. The whole time during the chat I kept getting error messages being sent from their end under the agent's name Jasmine. So basically confirms their website barely functions and is a scam. At the end of that unbearable chat they ask me to fill in a survey so I can win a $259 gift card for my experience. Dead. What a bunch of clowns. If they don't fix this they going bankrupt a second time. Cuz that was not customer service … what did they offer except no? We won't help you even though this order mess up was Aldo's responsibility,

Bought work boots a little less than a year ago and the quality is substandard…the soles on both boots are cracking. Money down the drain!

I PURCHASED A BAG 2 TIMES THEY CANCELED IT BOTH TIMES.
2 DIFFERENT MODELS 2 DIFFERENT DATES. BOTH CANCELED.
FOR THE SAME REASON THAT THEY HAVE DEFECTIVE PIECES.

VERY BAD

This has to be the worst company that I have ever, EVER, had to deal with.

Due to the vagueness of their hat sizes (S, M, L), we ordered two on the expectation that we could return the one that didn't fit. We initiated the return of the incorrect-sized hat on the day that we received them, which was subsequently approved by Aldo. Two weeks after we returned them we received notification that the hat had arrived in their warehouse but the return was rejected on the grounds that hats cannot be returned due to hygiene reasons. When I queried this they informed me that "Our website states that accessories etc cannot be returned due to hygiene reasons. We expect our customers to be aware of the returns policy when deciding to return items".
On checking their website, hats are not categorised as accessories, so their explanation is incorrect. I have written back to them to explain this in great detail but I have heard nothing since despite sending two reminders.

It's now well over a month since the item was returned (as new) and nothing. They haven't even offered to return the hat to me! At the moment I am £27 out of pocket and their so-called Customer Service team has gone to ground.

In all my years of buying online, this has to be the worst Company I have ever had to deal with.

STEER CLEAR AT ALL COSTS.

Got my heels from Aldo but they started to fall apart after wearing it for couple of times. And this isn't for the first time it is happening. On top of that, I did not get any refunds despite continuous follow-up

I would never ever recommend this store for anyone to shop. The so called store manager was so rude, sarcastic and dismissive. She used foul language (Italian swear words) and laughed several times when I was talking to her. The store manager removed her mask several times to laugh with her colleague and her persona was so immature and unprofessional. My Shoes were too small I needed to exchange the shoes (a Christmas gift) and as mentioned this was her attitude and behaviour. On two occasions she behaved this way to myself and my husband! Never ever go to this store. Don't give your money to such a company who can hire such awful ill mannered staff!

Hello Aldo,

This is Debalina. I bought a shoe around 6 months before. It was very expensive and I bought it with other stuff of Aldo like another sport shoe and sun glasses and earrings.

This is the 1st time I am having such worst expensive that after wearing it once... the shoe tore immediately within 4 days, so I complained about it to my nearest store. They said they will change it for me and they will give me a better piece. The next piece they gave, I had the same experience. It tore the moment I wanted to wear it.

Since then, they have been trying to fix the shoe and I did not get an opportunity to wear it. I am absolutely frustrated with the brand and I am gonna write about it to my local officer. This is not the service you give or make your customer experience. This is totally cheating. And taking money from customers without any service or product.

I have still not collectd my shoes, it's been 3 weeks since the last time they took the shoe for repairing.

And today I got a call saying they can repair. I want my money back immediately.

I don't ever wish to shop from ALSO. This is really horrible the service you are providing.

Please let me know what's to be done going forward. I will give the details of the purchase and share the pictures Everytime I went to the outlet to complain about the shoe and nothing happened or no action was taken.

Regards,
Debalina

This was the email I sent to them. Still my shoes are with them. I didn't even wear it once, it use to tear, they promised to repair. Now after keeping the shoes with them for several months, they are telling it's beyond repair. My question is why the hell did you keep the shoe with you for so long. It's totally a case of harassment. Because I called several time, they said that they are still repairing and now they are saying it's beyond repair. I am extremely pissed with the service and it's the worst Brand ever. I am going to post it everywhere. Terrible service and cheaters. They also know that they are at fault.

About 6 missing gems clearly have been worn before messy glue all over Soo disappointed they didn't offer replacements only a return after reaching out multiple times.

I ordered a shoe in two different sizes. I used a 15% coupon. It took the first shoe over a week to arrive and the second over two weeks. In the interim, the shoe was marked down by 50%. When the shoes arrived, they both were a bit dirty and looked like they had been worn/scuffed on the bottom. I decided to keep the size 8, because I can't find another shoe in the color. I attempted to return the size 7.5 to the Easton Town Center location and was accused of wearing the shoes and they wouldn't accept the return. I have footage of my unboxing (which I will put on my YouTube video about this), so I can prove they were sent to me in this condition.

I called the customer service line to get a label for the return and to explain the situation. I also mentioned that the size 8 has a markdown sticker for $69.98. Aldoshoes.com made the decision to not honor neither the 50% markdown nor the price on the label that was placed on the shoes by one of their employees. So, in short, I was sold used merchandise--during COVID--which was shipped from two different stores. This exemplifies that this is common business practice for Aldo Shoes. I visited their Easton location to try to get this fixed, and they decided to insult me the first time and turn me away the second time. So, at the very least they owe me gas money, 2 hours of my life, and this company should be penalized for false advertisement. Anyhow, I can't wait to make a video on my channel about this messy situation. I will be sure to tag their IG as well. More people need to know about their disturbing, disgusting business practices--especially during COVID-19.

The Easton location also was functioning with having COVID-positive. The manager told me that. I guess it was supposed to evoke empathy, but that's disgusting and dangerous to the public.

I am a high school student that needs to wear formal shoes to school. I have to spend money out of my own pocket and pay for all of my stuff. I got these shoes not even 1 month ago and they have broken down. I spent 160$ on these and I don't have that kind of money every month to spend on shoes. I am so frustrated, they haven't offered to do anything about it. I have only used these for walking and transport and the front of the shoes has teared apart all the way. I tried not to make a big deal out of it and tried to superglue it but the just kept a falling apart. Wasted so much money on such terrible shoes. Aldo 0/10.