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I have been trying to print a return label but it's telling me that the order number or postcode are not valid. I have double checked and it's definitely correct.
I have been trying to call on a couple of occasions and spent ages on hold. Then got cut off.
Absolutely useless...
Very bad customer service, I ordered some purses on line, after 2 days they contacted me through email, said I need to call them for security reason, don't know why, confirmed the address and later that evening teceived another email that my order was cancelled due to item not on stock, called twice talked to Alicia and then Victoria, both very rude, requested to talk to supervisor who never called me, very unprofessional and very rude service, will NEVER BUY at ALDO
Sherell really went above and beyond to make my shopping experience at the Camarillo outlet a breeze!
I was soo disappointed with the 1 pair I purchased from Aldo.
Their shoes aren't the greatest quality and are actually incredibly uncomfortable.
Just used for 2 hours, waste of money. Wont be shopping here again, Just HORRIBLE service
I can't say enough about how fab they are.
Fast fast fast shipping, easy refunds or exchanges, amazing prices, well above expected quality.
I have never had any issue other than size and all easy to deal with, no fuss no muss... they just want the customer happy. So refreshing!
When I bought a canvas bag from Aldo at the store in Wheaton, MD, asked about the return policy. I was told that as long as I brought an item back within 30 days with a receipt, I could return it. This morning, when I tried to return the bag, the manager told me I could not return the item because I removed the price tag. I asked, "Why didn't the clerk tell me this when I purchased the item?" She just said, "Well, that's the policy." I will NEVER step into an Aldo store.
I bought a purse about 5 months ago and I have only wore it about 5 times, today while wearing it my strap fell completely off. I don't overpack my bag nor carry it around a lot. I LOVE Aldo anf have been a valued shopper for years; but when i called to see what they can do for me, they told me absolutely nothing! So pissed..
I bought online with Paypal. Aldo would not allow a return to the store but rather you had to get them to supply and return shipping order for UPS. I had to arrange for UPS to pick up and deliver back to ALDO. Which they did. UPS was prompt and delivered. ALDO is now telling me they don't have a record of my return. My purchase was over $100. I'm never ordering from ALDO again. Worst Experience and it's still not over.
Bought a pair of shoes wore them to work for a hour both of my feet where bleeding into the shoe from the back of my foot its been two week and my feet still hurt so bad... took the shoes bk and got nothing but attitude from the managers horrible service horrible quality shoes Aldo is just pure garbage
Horrible service when you want to return an item. I've been waiting 2 weeks for my return label. They say it's quick and easy, no, it's not. I'm not happy with their customer service, was hung up on when I asked if theres anything else they can do. I'm not ordering from them again.
I love the shoes I buy from here. They have a cute selection of sandals and heels and boots. And they respond to you pretty quickly
I've ordered multiple times online from Aldo shoes and have had my order at my house in a reasonable time, no issues. It may seem pricey but the quality is good. I have shoes from 5 years ago and they still are in great condition&yes I wear them often:-)
The service in the galleria at white plains is a worse I went to return a pair of boots and all the employees there were mad I think they are still hang over it was a lady there I think she is a kind of manager and just turn away when I ask to exchange mine boots just I know the of the cashier who incharge me for her name is Jessica her name is on the receive that's why I know her name, I never never going back to buy there.
Ordered shoes shoes the day after Christmas, expected them to take a long time because of the holiday season but I got them within 4 days, and their packaging is great! Saves the shoes from getting damaged. Love Aldo now!
There are very smart people who work for this company. They will choose a location that is far away from your address, so you can get your order very fast. It will be about two weeks. So if you want your item within a week please pay $20 for shipping. Otherwise be patient you will get it/them in two weeks. In addition, if you want to do a price adjustment please bring your item and your receipt to the store or send it to them; they will gladly to do your price adjustment :) They will not do it over the phone :) My first and last to buy from this company ALDOSHOES.COM...
I don't think it's worth the $$$, but their styles are gorgeous. It's definitely worth it during sales though... so, sort of stuck in between for the ratings.
My boyfriend, however, ordered several pairs of shoes online and the sizes were ridiculously smaller than what he intended. Highly suggest you go to the store to purchase to get the best fit.
This company has the nicest shoes. I purchased a pair of brown leather flats about 3 years back. These shoes are made of top quality materials and last for a long time. My shoes are 3 years old and show very little ware. The shoes I bought are wider than the average flat shoe. They a rounded in the front leaving a lot of room for toes that would be cramped in some other shoes I have bought in the past from expensive dealers. With hardly no comfort. I go for comfort when ever buying shoes. Aldo's is very nice. Although they are a little pricey, They are worth it. My order was prompt and fast. The shoes where even nicer than I thought. I have had several pairs of Aldo shoes through the years. My best find was on the flats. I have not worn any of there heels. But if I was younger I sure would try them. Like most heels they are very uncomfortable. My guess is with flats this comfortable the heels may be designed not to crush your feet. If you want a great quality shoe that last try Aldo Shoes.
Site is fairly easy to navigate, and their shoes are a bit pricey but fabulous. However I would strongly recommend going to one of their stores and shopping in person rather from buying online from their site. Although they have a large selection of shoes the abundance of similar styles on their online catalogue can be a bit overwhelming and the sizes vary quite a bit from shoe to shoe. Also shipping is a bummer and the return policy can be slightly more lenient.
