ALDO

I will never shop at ALDO ever again! I ordered shoes on time for Christmas so I could avoid any issues. The shoes arrived on time, but one of the boxes which I find odd arrived damaged and the other box was perfectly fine. The bag was also in good condition which leads me to believe that ALDO sent me the box this way. Aldo can sure afford better packaging considering their damn shoes cost so daaaaaaaamn much! Anyway I desperately called and had them overnight me another pair, of course I had to pay again let me tell you, UPS seems to have lost the package since it's been 10 days! I called ALDO today and they cant do anything of course. They want me to pay for the same damn pair of shoes 3 times! They are ridiculous if they think I will be spending anymore money on this crappy company. I am so upset that there was nothing they could do for me. Customer service is horrible here, on amazon you can easily replace a damaged package and they will only charge if you do not return the package. Aldo should implement some sort of policy like this for the inconvenience. Afterall they are the ones that have decided to use UPS which everyone knows is the worst. I hate you ALDO! You freaking suck.

My first Time ordering because I've been wanting a certain purse. Got a confirmation about two days later saying it wasn't in stock and that i would be refunded. Waited 10 days no refund called their number put in order number says it was shipped Monday to a completely different state. But when I talk to a live person they say they refunded my money. Got me feeling Iike I've been scammed never received my purse neither did I receive my money. Never again will I order from here it's sucks because I really wanted that da** purse. Grr...

Tonight 12/12/19 around 9pm, I went to the Pheasant Lane Mall in Nashua New-Hampshire, located on the Daniel Webster Highway and experienced the worst customer service possible. First when I went into the store, which only had myself & my boyfriend and another customer who was looking at men shoes in the store. The woman that was working was dressed in sweatpants and a tee-shirt, which is not the type of attire that I have ever seen at any Aldo store. When I simply brought the shoe up to her and asked if this shoe was included in the 50 percent off sale, her exact words were "I don't know where did you get the shoe" I walked back over to the section where I got the shoe and she said NO it's not on sale. I then asked her if she could help me locate the Aurella boot in black and she said that store doesn't have that shoe brand. Which I knew was a lie because I was at the Burlington location the day before. I tried to explain that the Burlington location didn't have a size 6 in stock and that's why I came to Pheasant lane to see if they happened to have that shoe in stock. She then proceeded to tell me that Burlington and the Pheasant lane location do not carry the same brand of shoes and or style. At this point she is yelling this from across the store because she couldn't take the time to get up from behind the desk and politely talk to me. She didn't even bother to get up ONCE to come help me at-least look for the shoe. Meanwhile, I pulled up your website online and was able to find the shoe myself without her assistance. After the awful experience that I encountered with your employee, I choose to leave the store because of how RUDE she was. I then went home and purchased the exact shoe that I was looking for online and selected a in-store pickup, which included both the Burlington location and the Pheasant Lane mall location. Also, the shoe was available online which included the 50 percent off sale. That was the first time I've ever experienced an employee like her that has worked at Aldo. Worst experience ever.

I've been wearing aldo boots for long time and wanted to get 2 pairs this black Friday and ordered online. It showed in- stock after 5 days they sent email saying one of my orders can't be sent as it's out of stock. Then why the heck not to update it on website?
Also the other pair that I ordered I got only one boot! What do you want me to do with one boot? Seriously. And also with lots of scratches. I couldn't go in store with kids that's why I ordered online now I have to go in store to get the other pair. Very poor ALDO

Just want to start by saying that one of my favorite pair of boots I have is from Aldo, which I bought about 4 years ago. This is why I decided to order another pair of boots from them on their cyber Monday sale. I also found a pair of flats online that I wanted, yet when I tried to place the order I found out that they dont ship to Hawaii. So I changed the option to "ship to store" but it still didnt work (deceiving). So I had to go into the hawaii store to place my order, and because they're shipping to hawaii I had to pay $12 shipping fee (which is steep but I was fine with). They were out of the boot I wanted but had the flats so I just ordered that. Next morning, I found another pair or boots I wanted instead, so called customer service to see if I could add it to my flats order since it didnt ship yet. Customer service guy told me he couldnt do anything and that I would have to work with the hawaii store (what's the point of having customer service if they cant modify/change the order). So I drove back to the store to place the order, and I was charged another $12 shipping fee. That night, i got a confirmation email saying both my orders were placed on the same day (tuesday) and had been processed, so essentially I paid a total of $24 for shipping when aldo would be shipping both my items to me at the same time. I tried chatting with online customer service agent named Robert A. Cruz and he was VERY rude, kept telling me that i didnt pay any shipping charges and the emails that I had were mistakes (email receipts from the store) and that i was mistaken. I told him I'm not mistaken, i have the email receipts to prove it, then he kept asking if I saw those charges on my bank statement. I said yes I do see them on my bank statement, but that didnt matter because I have the email receipts showing the shipping fee charges. He then gives me his email *******@aldogroup.com and tells me to email the receipts to him. I did and he said one moment while he checks, then the chat suddenly ended (probably cause he saw he was wrong and didnt know how to do his job). I tried calling hawaii store and they said to call corporate office. I called corporate office again the next day and the lady was calm, but kept telling me that they are two separate orders, but are being shipped from the same warehouse and to the same delivery address and since it was already shipped there was nothing she could do. (Order was only processed not shipped). I only wanted a refund of $12 cause I dont think it's right that I paid them $24 for shipping when they're shipping my items together, which only costs them $12. At this point I'm so put off by Aldo and def dont wanna have anything more to do with them. The only reason for the 1 star is because the in-store associate who helped me was super nice. After I receive my orders (which after reading other reviews I wouldnt be surprised if it takes super long or comes damaged) I dont ever wanna give aldo any more of my money. If anyone is thinking of ordering online from Aldo, DONT. The headache you'll get is not worth it. Stick with the in-store items.

So it started out in aug 2019, I order a pair of shoes for an event online and once the shoes came they were dirty and used. The bottom of the shoe was gone. There were dirt by the toe area. So next I decided to try one more time for Black Friday. Well today I receive my shoes and received same style shoe but two different colors. I am so mad. I have another pair on it's way and I am regretting giving Aldo online any of my business. Never again. Called customer service and they told me that due to an exchange they cannot refund. Someone is going to do something today!

I had the worst experience shopping at Aldo Canada Vaughan Mill location this evening. They used the tricking scam of 30% to cheat the customer, they put 30% off sign on top of the shoes box which I intended to buy, and the sales girl told me that the shoes I intended to buy had 30% off $120.00, she took me to the cashier who intended to charge me $135.60 tax in without any discount, I mentioned to her that the sales girl told me that there would be 30% off for the shoes I chose, she said that she talked to the manager that there was no discount at all. I mentioned to her that you confused the customers by telling two different stories, and she was mad saying very rudely that you either take it or leave it.
I talked to the store manager who said that she was not the owner of the store, she could not give any discount, and apologized for it. It seemed to me that this location was trying to discount sign trick to cheat the customers.
I will never go to the same store to buy anything again.

Worst customer service I have ever received at fairlane mall rude, unbelievable how they act and racist, I'll not buy anymore from this store, unprofessional and disrespectful, they talk behind the customers and a rude lady helped me today she was rude/she gave me attitude plus she was eating frieswhile she is grabbing my shoes and her hands was nasty and disgusting she is helping customers and eating fries at the same time at fairlane mall today ewwwwww that's so nasty and they don't care abt the customers if they need any help, today I was there for more than 20 minutes and no one asked me if I need help Bcz they were busy chillin and laughing behind the cash and making fun abt customers, always they are lazy asses employees and when I asked for the manager everyone they will tell you lol they are the manager so they have just managers there and no employees?! Liars
They don't knw how to charge and always messed up with transactions be careful guyssss they will charge u extra I will rate this store and give them 0 unprofessional place from employees store manager, to head office, to district manager. Will definitely let others know about situation, and most definitely take my service elsewhere! TERRIBLE Store everrrrrr and all the employees has attitude esp at fairlane mall and even they don't deserve any rate or star I have to rate them bcz it's required they have to do training and learn how to do customer service and to be more professional

Went there today in both store, I went in fist to where the shoes and purses are and saw a very nice slider. I asked the tall guy on the price and available size, he said they only have 8 & 6, so I asked for 8. Waited for 5 minutes, then another staff asked me if I have been helped. Told her what I need and she went inside to look for it. Then she came out saying that they only have the left pair and that they can't find the right pair. So I opted for size 6, she came back to me saying that they only have the right pair of size 6... ridiculous right! It was on their rack and yet it has one pair only... then went to their another shop where the accessories and other stuff and bought a pair of shoes and a purse. Upon check out the staff told me that they don't have a paper bag to put my purchase... seriously? So she found a used small bag and put my purchase in it and asked me to pay extra dollar for the bag! This is not the way you treat your customers... very disappointed and I am not going back to this location anymore!

I bought my husband a pair of driving Mocs about a year ago. Within a month holes on both toes appear. I thought maybe this was just a one-time thing and we've gotten a weird pair. So I ordered the exact same shoe online 110.00. The second pair did the exact same thing with in 6 weeks holes in both toes. It's a design flaw in a big way. They said since I didn't return these within 90 days there's nothing they could do. Obviously I'll never buy Aldo Shoes again because they're cheap and poorly made.

They never have my size and by any chance if they do, the shipping speed is so slow. But, in my experience particularly, they generated ups shipping label and haven't shipped the package even after two business days. So when I asked to cancel the order since they are yet to hand over it ups, they refused to do that saying system won't allow it. Also not to mention how long it takes for support person to answer and even worse is the return process, which too takes long and very inconvenient.

I ordered a pair of boots online for my friend's birthday. I waited for the weekend and send them an email and chatted online to be sure everything is fine. I was assured it is fine and it's waiting in Wearhouse to be released. Nothing happened. Checked and tracked still not shipped. Chatted with them again after seven days to be sure my friend would receive for the birthday. They said they verified my order and in the next 48 hours, it will be shipped. After 48 hours they sent me an email and said sorry the product was out of stock and they won't ship my order. They were lying to me for over a week :(

First of all I WAS a big fan of Aldo shoes, owns about 12 pairs of their shoes, However I saw a shoes (NYDINIEL, in yellow/ mustard) on their website and immediately love the shoes thought it would go perfect with my all white outfit in which it did. The sad part of it I wore it the next day after I purchased it and it only last me me a bout 2 hours before someone came up to me and said "you have a huge hole on the side of you shoes" I was in shock, I was so disappointed, I had no choice but to keep it on until I get home. The next day I took it back to the store, when I walked up to the counter the store Rep didn't look pleased at all knowing I was making a return, her attitude was very out of place, I never felt so disappointed as she told me she won't be able to do a return because the shoes already worn and that the only way is to make another purchase and use that credit. I didn't saw anything else that I really like at the moment and beside I lost the trust and confidence I had in Aldo and their shoes. Now am stuck with a damaged shoes that last me not even 2 hours and cost me almost $100 until I see something I like to use that credit. Sad to say but that's the last Aldo shoes for me.

Strange to see not so positive reviews on here given that this brand has been good to me for years. Recently bought two pairs of sunglasses I have been hunting down when I lost em overseas. They came wrapped carefully and arrived on time. I highly recommend Aldo for their good shoes as well when I had purchased boots in the past. I have loved this brand for years and will keep coming back for their impeccably stylish and affordable designs.

I ordered a pair of shoes on Sunday, February 17,2019 (1 week from today). I got home today and still didn't receive my package. I went online and tracked my order and it said it has not been shipped out. I called customer service number about this issue because it's been a week already. And the website says that it takes 1-2 business days to ship out. The rep then informed me that my ordered has been cancelled and that I have to go into the store for a refund. I am very upset because I didn't get any type of cancellation notification. I informed her that I purchased my shoes from Williamsburg and I do not stay in the area. She said that she can process the refund over the phone but it'll take up to 5 business days! (ANOTHER ISSUE) I asked to speak with a manager and she told me to call back tomorrow. That's was not an option for me being that I have been waiting for my shoes longer than expected. I asked again for a manager and she transferred me to Laurie who was extremely rude and unprofessional. Kept saying that she's making an "exception" for me to process my refund over the phone because they don't do this! Exception!? How is that exception? Aldo took MY money but CANCELED my order and DIDNT send me a cancellation notice and you going to say you are making an exception to give me MY MONEY back. She insisted that the system automatically sends out a cancellation email. Which I find it strange that I receive every other email from Aldo but didn't get this one! I also think it's strange that your website states that my order has not been shipped. It says NOTHING about it being canceled. I also asked for discount on my next order due to this being the 4th time that I ordered from Aldo and they screwed EVERY ORDER up somehow. She offered me a 15% discount. Which to me is UNEXCEPTIONABLE! Then she said 20% is the most can do! I'm not accepting 20% and then have to wait until you guys process my money back. Your shoes are already on the higher end in pricing 15-20% is nothing but tax! The manager Laurie wouldn't budge, didn't show any type of consideration that Aldo shoes screwed up once again! She was very rude and need some training on how to handle a customer who have complaints when we are spending our money! And she still didn't process my refund! I will call back again tomorrow morning and speak with someone one! But in the mean time I will go on every website google have for Aldo shoes and leave a review. I'm tired of spending my money on companys that do not appreciate us customers!