ALDO

I was at an Aldo store at Fairview, west island. An older couple trying to return a shoe for refund were offered a no refund-gift card and threatened to get the mall security on them otherwise. Quite chocking and disturbing! The extend they were willing to go to cheat customers out of their money! Hypocrites liars!

Is that the new Aldo policy? Is that how and what they train their sales team on? I had read reviews about their bad, unethical, unprofessional customer service. This one topped them all! Still can't get over it!

I purchased the handbag for my wife new year gift, of course i remove the the price tag and i gave it to her, she didnt like it and we brought in Aldo Shoes to return, the cashier was very rood and she didnt want to return for the tax, even i had my invoice and all it was show this bag purchased from them,
I was asking her name and she said we have obligation to give our name, very impolite, rood, i told her till now i purchased more than 20 shoes, she said i dont care, if you purchased 2000 pair, how funny the aldo should hire rood cashier like her,

My husband has always loved buying shoes from Aldo's he has been a loyal customer for years. Recently he ordered 2 pairs of boots he loved one in brown and one in black. When we received the black boots they were very damaged the bottom of the shoe wasn't even connected to the shoe and the shoes looked like they had been worn multiple times they were very dirty. We drove 2 hours to exchange the shoes we went to city creek in Salt Lake City, Utah the girl that helped us said she was the manager. She didn't seem at all sorry for the shoes we had received and actually said this happens sometimes. So "sometines" customer get damaged shoes? And she said yes! She than said she was willing to give us 10% off of our next purchase. 10% really? We just drove 2 hours to exchange these shoes waited 2 weeks to receive the shoes and now we are about to wait another 2 weeks to receive the shoes. I told her I wanted her to call the corporate office and send them a picture of the shoes so this doesn't happen again to anyone else. And than she said ok I will give you 20 % off of your next purchase I think she just said that so she didn't have to do all the work of sending the picture and writing or calling the corporate office I am so upset with this company and I told my husband to never order from them again. We will take our money else where from now on. The worst customer service and seems like they didn't really care about how damaged the shoes were

My daughter decided at the last minute that she wanted a purse that Aldo have. I had bought one for her sister online from Aldo for Christmas last year. I checked the website and the closet store that had it available is 80 miles one way. I ordered online because they guaranteed that if you "ordered by December 18th you'll receive your gift by December 24th." After entering my credit card information and hitting the submit button, I was told that I would have my order on December 26th. I called customer service and was told that they are working on the sentence on the website. I asked if my present would be delivered by the 24th and the customer service rep said that it should but couldn't guarantee that it would be. After cancelling the order, I asked when would I receive the money back to my credit card and was told about 3-5 business days, which would be about the whole week. Please don't GUARANTEE your customers that you can deliver, when you know that you can't. You've lost a customer Aldo.

I called to get tracking info on a purse that I received confirmation of that I ordered, the customer service rep. Began to tell me my credit card info was missing vital information and my order could not be filled, in the meantime I'm checking my email to see if I missed tracking info, I found an email from Aldo stating my order could not be filled because of "out of stock". I inform the representative my records show otherwise, now not only have I been charged for out of stock item, their customer service employee, is mis informed and offered me a 20% discount that was already a promotion on their website to the general public, I give this company 0 stars, I'm very disatisfied how they treat consumer. Good

Ive been ordering from aldo for a long time now. In the past 2-3 months ive purchased many shoes from them. This time however, I had one order and both shoes were wrong. I got sent two left feet for one order, and another order they sent me a totally different pair of shoe. When I called to complain, their response was that "it was strange it happened in the same order as both were sent from different places." wtf? They acted as if I was making up stories or something- crazy jerks. I have to now go to an aldo store and return and get a refund- that's not fair to me. Ive had to pay and wait for shoes, that were defective or incorrect and i get no compensation for this and worse get treated as if im lying? What kind of stupid sick company is this... they should send me out another pair at no cost of at least one of the shoes for their stupid errors. The idiots that run aldo are jerks and don't care about customers at all and bad business practices. Why should anyone have to send back defective pairs of shoes to get the ones they paid for?

Ordered a pair of shoes on line... great... arrived quickly... great... shoes had clearly been worn... not great. Before writing a terrible review I contacted Aldo via their "contact us". Received no reply at all. Waited several days and then tried again. Clearly whoever is supposed to be manning the "contact us" desk must have been on holiday or sick as no one bothered yet again to contact me. Terrible customer service. Don't order on line as obviously they send out shoes they wouldn't be able to sell in their shops. Very disappointed as I would have given them the opportunity to put this right. DO NOT ORDER ON LINE WITH THIS COMPANY EVER!

I ordered a 9 and 1/2 pair of men's black shoes. They arrived in a few days with a handwritten sticker saying "9.5" on both shoes. Underneath the stickers the real shoe size had been marked out with a black marker on both shoes. I could not even get them on. So I called customer service who sent me an e-mail with a return form. As instructed I went to the ALDO store a Fashion Square to return them. They refused to accept them saying the form was the wrong form. Don't order from these people of you may get shoes with stickers that are the wrong size and a store that won't take them back.

1. Horrible experience at Southpoint Mall in Durham, NC. The store have ordered a pair of shoes that was shipped to the same store. They said they will call me when the shoes arrive but that never happened. After almost a month I had to callthestore. The sales rep (clame to be a store manager) hang up on me in the middle of my explanation about the reason for my call. Thay had my phone number on file but no returned call so no doubt that the sales representative hung up on me.
2. Misrepresentation: couple of people introduced themselves as a store manager where in reality it is only one store manager.
3. They B. S. about the return policy. Make sure you call Canadian customer service to get the right information regarding the return policy (if you decide to buy anything).
After the complains and wasted time on the phone with sales rep, customer service and the "District Manager" (so she said she is) i asked: "so what do I get in return for all this hassle?" The answer was "NOTHING".
From my shopping experience in Canada any store manager, let alone a district manager, would offer some forme of discount on your next purchase or a voucer in any Canadian Aldo store in this kind of circumstances.