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Alamo Reviews Summary
Alamo has a rating of 4.7 stars from 634 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention customer service, rental car and friendly staff. Alamo ranks 10th among Car Rental sites.
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Was overcharged due to Priceline miscommunication. Call your customer support and the woman rep solved the problem immediately and I received the refund! 100% loyal to Alamo for looking out for customers
Tires good. Steering good. Brakes good. Windshield wipers good. Stereo good. Insurance info. Was weak.
Thank you for your feedback, Michael. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Amazing and no issues, the employees were great and it was a easy process from beginning until end
Hi Yulonda, thank you for sharing your experience. We're delighted to hear that our team provided great service and helped make the process so seamless for you. - Lisa
Friendly staff and excellent customer service. Short time from arrival to drive off with rental car. Easy return.
Thank you so much for your kind words, Shannon. We're thrilled to hear that our team made your experience quick and easy from start to finish. - Lisa
I was absolutely surprised and elated when I found out the employees of Alamo at El Paso International Airport were still waiting for us after closing. Our flights there had been delayed significantly so we arrived well after closing. Without that rental car we wouldn't have been able to get to our hotel which was about 2 hours away. Y'all were the best thing that had happened during our travel to vacation! Thanks!
Hi Brandon, thank you for sharing your experience. We’re thrilled our team could be there for you after hours and help make your trip smoother. - Lisa
The online rental/skip the line process was flawless! What made it even more awesome was the long lines at the counters, prob due to spring break.
Has a reservation with another car rental company at the same location. Was in line for about 30 min, then they didn't have the vehicle type I reserved. Tried to sub with an SUV, but I needed a minivan. I was allowed to cancel.
Looked online for a minivan, Alamo was first on the list with the best price.Took less than 15 min to reserve on the spot and get into the right vehicle.
Thanks so much for sharing your experience. It’s great to hear our processes saved you time, and we’re happy it all worked out seamlessly for you. We hope to see you again. - Lisa
Employees were welcoming and helpful. The process of pick-up and drop-off was quick and seamless. Car was clean and comfortable. The only minor issue was that the dashboard alarmed for oil change/service due, which made me worry that we could run into potential issues, but the car itself drove fine for the 3 days we rented.
Thank you, Emily, for your feedback. We’re glad our team made you feel welcome and ensured a smooth experience. We hope to see you again. - Lisa
Hi Plin, thank you for your review. We're delighted to hear you received great service. - Lisa
Quick easy pick up and drop off. Also able to modify drop off time/date with ease when travel plans changed!
Thank you, Reyanne, for sharing your experience. We’re delighted the pick-up and drop-off processes were smooth and that adjusting your time/date was hassle-free. We appreciate your feedback. - Lisa
Awesome, expected service from the company. Really very happy about the quick service from the company, from Pickup to drop off.
Thank you, Ram, for taking the time to share your experience. We're thrilled to hear that our quick and seamless service from pick-up to drop-off met your expectations. - Lisa
We rented a Pacifica because we had 6 passengers to transport from the airport. Our passengers and all of the luggage fit easily. The vehicle was brand new and worked out perfectly. The Alamo agents, at both ends of the transaction provided excellent customer service and helpful information for our trip.
Hi Lynne, we’re delighted to hear the Pacifica was perfect for your group and that our team’s service made your trip smoother. Thank you for taking the time to share such a positive experience. - Lisa
Staff were friendly fast and efficient. It was nice that we were shown the controls unique to the SUV we rented.
Hi John, thank you so much for highlighting the friendly and efficient service you experienced. Your kind feedback means a great deal to us. - Lisa
Hard start learning car. Could not stop the transfer to stop killing engine at lights. Finding plugs for phone navigation because car wanted a joining a service or I could not use syncing. Curtis was very helpful when returning
Thank you for your feedback, Deanna. If you’d like to discuss your experience further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Hadn't used Alamo for at least 20 years for having a bad experience. This experience was great; easy car check-out, check-in, nice app.
Hi Andrew, thank you so much for giving us another opportunity and sharing your positive experience. We’re delighted to hear we earned your confidence and hope to see you again. - Lisa
Outstanding experience start to finish; all Alamo personnel were professional and customer service gems; both at pick up and return.
Hi Kevin, thank you so much for sharing your wonderful experience. We’re thrilled to hear our team made such a positive impression. - Lisa
Great experience quickest pickup I ever had easy drop off. They also called me and asked if there was any issues while I had the car. Car was clean and ready to go.
Thank you so much for your kind words, Pat. We’re thrilled to hear the pick-up and drop-off were seamless and that you felt supported during your rental. Cleaning and readiness are top priorities for us, so your feedback truly means a lot. - Lisa
I love the treat I got on costumer service, and the best is she answer all questions I madre her she is the best.
Hi Yvette, thank you so much for your kind words. It means a lot to hear that our service truly made a difference and that we could answer all your questions. - Lisa
Rented from Alamo at DTW. Fantastic experience. Best customer service from every employee! Way beyond expectations! Thank you!
Thank you so much for sharing your wonderful experience, Jennifer. We’re thrilled to hear our team went above and beyond to make your rental enjoyable. - Lisa
Simply put, at least in Indianapolis International Airpot, the Alamo team was every nice and efficient. Quick to give checkin, deliver the car, and dropping off the car.
Thank you so much for sharing your kind words, Boaz. We're thrilled to hear our team made your rental experience smooth and efficient, and we look forward to serving you again on your next visit. Safe travels! -Christina
Margaret Gilliam is a Gem. This lady is AWESOME. HER KNOWLEDGE AND CUSTOMER SERVICE SKILLS ARE UNMATCHED
Thank you so much for your kind words, Roy! We’re thrilled to hear Margaret’s exceptional service made such a positive impact on your experience. Your support means a lot to us! -Christina
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience, Edward. We're glad to hear our team was able to resolve your concern quickly and that you feel valued. Your loyalty means a lot to us, and we look forward to seeing you again. - Lisa