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Alamo Reviews Summary
Alamo has a rating of 4.7 stars from 623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention customer service, great experience and friendly staff. Alamo ranks 10th among Car Rental sites.
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The people that handled all of the aspects were friendly and pleasant to work with. Our vehicle was nice and our return was fast and pleasant also.
Our rental experience with Alamo at Lihue airport was excellent. No more than five minutes (we had done the paperwork online) at each end. Very pleasant experience.
Thank you for your feedback, John. We're glad to hear that your experience was excellent and that the quick process made it enjoyable. We hope to see you again. - Lisa
Friendly, professional and efficient representatives. No long waits or long lines. The representatives were happy and smiled!
We appreciate your feedback, Jeanmarie. It's great to hear that you had a positive experience with our team. We strive to make every visit enjoyable and efficient. Thank you for sharing. - Lisa
Excellent customer service at all four points: counter, vehicle pick-up, phone (to extend reservation), and drop-off! Warm and kind!
Hi Paola, thank you for your kind words and for taking the time to share your positive experience. Itās great to hear our team was able to assist smoothly at every step. - Lisa
Rude and condescending agent at rental desk in Fargo. Charged my card for a $300 "deposit" that I was NOT informed of when I rented the car. Alamo should disclose this in advance! I would NEVER rent from Alamo knowing they charge a $300 "deposit". When I finally located the car in subzero weather it was completely COVERED with thick ice and snow, the door was frozen shut plus it was dark out with very poor lighting. Just terrible.
Thank you for your feedback, Rose. If youād like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. ā Lisa
I rented a car at Alamo at Thanksgiving the price was $275 for 7 days. I was impressed. So when I needed a car at New Years for seven days. I went back to Alamo, but this time it was $416 for same car for seven days. I was not impressed. š¤
Thank you for your feedback, Peteralan. If youād like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. ā Lisa
There was low inventory availability at pickup. The Seatbelts on the vehicle should have been checked. There was a Safety issue with the passenger seat belt not catching each time and having to repeatedly insert it to get it to hold. This was an issue the entire rental and we opted to not have someone sit in the front passenger seat on several occasions because the seatbelt was too hard to stay into the slot. I reported this issue when returning the car so hopefully it was noted and FIXED prior to re- renting the vehicle.
We would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. ā Lisa
Great! I was upgraded to an SUV with heated seats and steering wheel in Wisconsin in December! Customer service was friendly, easy to return before hours and walk to airport terminal.
Hi Shari, thanks so much for sharing your experience! Weāre delighted you enjoyed the upgrade and that our team made everything easy and pleasant for you during your trip. Safe travels, and we hope to serve you again soon! -Christina
Great service and cars. Alamo has a good selection of cars with competitive pricing. Would rent from them again.
Hi Beth, thank you for your kind words and for highlighting the variety of our fleet and competitive rates. We look forward to seeing you again. - Lisa
Great experience with Alamo at Monterey Regional Airport, Carmel CA. Christmas time challenged us and our previously-booked transportation didn't work out. Alamo came through and got us a vehicle and we were on our way quickly. Counter employees at the airport were very understanding and friendly. Thanks, Alamo!
Hi Constance, weāre so glad our team could turn things around for you quickly and make your holiday travels smoother. Thanks for sharing such kind words. - Lisa
Start to finish the process was smooth and easy. Car was clean. Everything worked. Up to date technology. Going thru Costco was the best deal were we offered.
Hi Robert. We're so glad to hear your experience was smooth from start to finish and that the car met all your expectations. - Lisa
I paid over $200 for a mid size SUV for 1.5 days at the Palm Springs Airport. At the counter they said they were out of cars and were upgrading me at not extra cost, but I ended up being charged extra for taxes. The SUV they upgraded me to was a basic work out GM SUV with over 40,000 miles and the backed was scraped up. It will take a lot for me to rent again from Alamo.
Hi Joanne, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. ā Lisa
Jason is great! He was very helpful getting us our rental. He was knowledgeable about what we needed for our travels, and processed everything quickly and efficiently. Thanks again, Jason!
Hi Lori, thank you for your thoughtful words about Jason. We're delighted he made your experience smooth and efficient. - Lisa
Car dashboard warning light came on during middle of trip. I called customer service and was told to drive car to Alamo and exchange car. I drove to rental office and was Informed there were no cars available to exchange. It was a waste of my time and stressful to continue driving a car with a dashboard warning light that something was wrong with the car
Hi William, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. ā Lisa
Could not have been better. Great guy at pick up, got us going in minutes. Very nice vehicle, at a fair price. Drop off was as good as pick up. Excellent staff at this location.
Thank you, Mike, for your wonderful feedback. We're glad to hear that both your pick-up and drop-off experiences were seamless, and that you enjoyed the vehicle. We appreciate your business. - Lisa
I selected Alamo because it's peƱrice was the best by far so wasn't expecting much as far as quality or convenience but was pleasantly surprised. Agency was located convenient to the airport. I was checked in quickly by a courteous agent. I picked up the vehicle with no issues though there were only two cars to choose from from the class I selected. The car was clean, smelled nice and had no issues with operation or electronics. There were no issues with the return except the auto park in Albuquerque was lacking signage for Alamo. Overall a really good experience.
Thank you, Mason, for your detailed feedback. We're glad to hear you had a pleasant experience and found our location convenient. We also appreciate your comments on the vehicle condition, check-in process and signage. We hope to see you again. - Lisa
I had to go through 3 trucks to get a truck that the seats actually worked. But.
It always bothers me and I take videos when it's scratch dented. So I'm not charged for it. I keep asking and telling them when I rent a truck that I have a service. Dog He is a 100 pounds, is a white German. Shepherd, sometimes I can vacuum out sometimes I cannot. And I don't want to be charged a $150 cleaning fee. He never sits on the seats. I bring a blanket. I got lucky this time because my son graduated from the Army. And he vacuumed it out for me, had problems with my legs and my back. And I keep asking to put it on my file. I will always have a service. Dog, but they're kind and sweet and very friendly is just getting your truck to have to go through 3 trucks in order to find one and then worried about dense scratches because there's nobody there to go over it with you.
But I really like Alamo.
Yes. Tracks and the ideology gentleman that helped me wasn't very friendly, and I was having a 100% anxiety, panic attack. The gentleman next to him was cool as a cucumber and found my reservations. The young man that was helping me originally needs to brush up on customer service.The gentleman next to him was outstanding, very friendly, very sweet
Thank you for sharing your experience, Karen. We appreciate your feedback about the challenges you faced with the truck selection and customer service. Your insights help us improve, and weāre glad to hear you had a positive interaction with our team. Congratulations to your son on his graduation! - Christina
They didn't have the basic truck we reserved so they upgraded to a nicer truck. No problem we were on our way in just 5 minutes with no hassle
Thank you for sharing your positive experience, Mike! We're glad to hear that the upgrade worked out seamlessly for you. We strive to make every rental hassle-free. Looking forward to serving you again! - Christina
Check in was very quick. Car was very clean and ready to go when we arrived. Drop off was very efficient and attendants were very friendly.
Thank you so much, Dawn, for sharing your positive experience. We truly appreciate your kind words and are committed to ensuring every visit is just as smooth and enjoyable. Looking forward to serving you again soon! -Christina
Easy, convenient, pleasant employees - on top of their game.
Thank you for your positive feedback, Tom. We're glad you found the experience easy and convenient, and we appreciate your recognition of our team's efforts. - Lisa
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience, Linda. We're glad to hear that our team made the process enjoyable and that you liked the vehicle. Your feedback about the fast return is also appreciated. - Lisa