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Alamo Reviews Summary
Alamo has a rating of 4.7 stars from 632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention customer service, rental car and friendly staff. Alamo ranks 10th among Car Rental sites.
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Check in was very quick. Car was very clean and ready to go when we arrived. Drop off was very efficient and attendants were very friendly.
Easy, convenient, pleasant employees - on top of their game.
Thank you for your positive feedback, Tom. We're glad you found the experience easy and convenient, and we appreciate your recognition of our team's efforts. - Lisa
You wanna ride that's better than any rental service. Choose alibi the last one standing outstanding service and you should make this into a commercial.
Thank you, Gurney, for your fantastic review! We're thrilled to hear you had such a great experience with us. Your support means the world, and we appreciate your kind words. Stay tuned for more from us! - Christina
I've been renting from Alamo for many years, always successfully, without any problems, I recommend it to everyone, thank you very much!
Thank you, Petr! We’re thrilled to hear about your positive experiences with us over the years. Your recommendation means a lot, and we look forward to serving you again soon! - Christina
Staff were friendly helpful made certain that I got the vehicle I ordered it was clean and ready for me to pick up and go
Hi James, thank you for sharing your experience. It’s fantastic to hear our team made everything smooth and that the vehicle was ready when you needed it. - Lisa
My customer service representative at check-in, Jada, was absolutely phenomenal! I was an emotional mess as I needed this car because I had been rear ended two days prior and my vehicle had just been totaled out. Mind you, this was the day after Thanksgiving, I had a small daughter and my totaled vehicle was my only vehicle. & to make matters worse, my insurance company only gave me a rather small maximum cap payment for the rental car (versus previously when they'd book it for you and pay for it). Allstate only paid $800, I wasn't sure how long I'd need the rental for and had reserved for the car for $1,342.72 (which was over the maximum cap from Allstate, so I knew I was on the hook for the difference).
Needless to say, I was frazzled at check-in and honestly just a mess. My memory was fuzzy, but Jada was such a sweetheart and helped me tremendously! She was gracious, took her time, repeated things when I forgot and explained the policies in depth. She took her time and made me feel special. Not just like any other customer. I was already an Alamo customer since 2023 (because of their excellent military veteran discount) but Jada's professionalism and demeanor made me an Alamo customer for life. No joke! I wish all customer service representatives for all companies were as knowledgeable, friendly and relatable as Jada was!
The vehicle I rented was brand new and so nice, I ended up purchasing the exact same identical vehicle for a local dealer because I was that impressed by the Ford Escape I drove.
I ended up returning it two days earlier than expected. I returned it the day I bought my replacement car. I was a little nervous going in because it was late in the evening and I wasn't sure if Alamo was still working and if the vehicle would be safe by parking it in the Alamo return area and leaving the keys in it. Luckily, staff was onsite and ready for me as soon as I got out of the car. The representative was nice. I asked if it was too late for me to receive a confirmation receipt showing the final total and proof of return. She explained the Alamo counter at baggage claim was still open, gave me directions and even radioed to them asking them if they'd have my receipt printed and waiting on me. It only took me maybe 15-30 seconds to walk from there to the Alamo counter and sure enough…as soon as I confirmed my name and information, she smiled and handed me my receipt.
Jada made this experience so much more bearable and reminded me that there still are truly amazing, kind, good hearted people still left in this world.
Thank you, Mikala! We’re thrilled to hear about your experience with Jada. It’s wonderful to know she provided the support you needed during a tough time. We appreciate your loyalty and are glad to have you as a customer. Safe travels with your new vehicle! - Christina
They are super friendly and truly care about your experience, everyone gave me their card and said call with any problems or questions and the cars are clean and don't have any problems
George, your kind words truly make our day—it's wonderful to hear our team made you feel taken care of from start to finish. Thank you for sharing your experience! -Christina
The lady at the pick up counter was from Michigan, but I think was raised on Anna Maria Island, which is where I was going to spend the week. She was so nice, gave me tons of information on where to eat, what to do and see. I also left my computer at the counter and came back in a panic, but that held if for me and didn't laugh at me... All the employees at the other rental companies next to Alamo were very nice to, like one big family. The guy checking in cars at 5am on 12-12-25 when I left was also very nice and helpful. Everything was as expected and above. I will definitely use Alamo in the future.
Rick, we’re grateful you felt at home with our team—it’s great to know the warm advice and support made your trip smoother. Your kind words encourage us to keep going above and beyond, and we can’t wait to assist you again in the future. Safe travels always! – Isabella
Olson (punta gorda airport, i hope i got his name right!? AND wayne were 💯 above and beyond their call of duty not just for me but for everyone that was before me in line! They were kind and cheerful till the last customer, me! At 10:45 p.m.
Hi Tamara, thank you so much for your wonderful review. We're thrilled to hear Olson and Wayne made your experience a positive one. We appreciate your kind feedback. - Lisa
Great service and very easy to rent and return the rentals! Will definitely us your company again!
Thank you so much, Susan, for sharing your experience! We’re delighted to hear the process went smoothly for you. We look forward to your next visit. -Christina
Alamo folks had my car ready clean and fueled AND took time to give me directions to my hotel AND to my family emergency…I'm Retired US Navy and I truly appreciated the extra care.
Thank you so much for your kind words, Padilla-Smith, and for your honorable service. We're truly glad we could provide a rental experience that offered both comfort and helpful support during an important time. Wishing you all the best in your travels ahead! -Christina
I rented a car at Chicago o'hare airport which is rarely a good experience.
This is the second time I've rented from Alamo and was very satisfied with the check-in and return process and the kindness and courtesy of the Employees.
If they continue to be competitively priced I will definitely use them again
Hi Stephen, it’s fantastic to hear that we've made your trips smooth and friendly experiences. We appreciate your loyalty and look forward to seeing you again. - Lisa
We loved the quick and easy experience! Loved the pre registration which saved us standing in line at the counter on arrival.
Thank you for your feedback, Holly. We're glad to hear that you enjoyed the quick experience and found the advance check-in helpful. Your satisfaction is our priority. - Lisa
Please remember to Always take care of the customer.
Ensure to make the experience memorable.
The Golden Rule always is a reference point of addressing the customers always professional and not personal.
Never forget the Mission - Delivering Exceptional Service throughout the entire process!
I can't submit this without agreeing of releasing the comments to the company's behave.
Thank you for your feedback, Herbie. If you’d like to discuss your experience further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Check-in and return very easy. Car reasonably priced and perfect for our need. Desk representative was personable.
Darleen, we’re thrilled to hear the check-in and return process hit the mark for you! It’s great knowing we had the right car at the right price. Thank you for sharing your experience. -Christina
They hire and train their employees in customer satisfaction, knowledge of cost and pleasantries. Awesome all the way around. Never felt hurried or felt less than smart for my lack of knowledge on any aspect of the transaction. Thank you again
We appreciate your feedback, Evelyn. It's great to hear our team made your experience enjoyable and informative. Your comfort and confidence are important to us. - Lisa
Staff was amazing, vehicle was perfect. Overall the entire experience was efficient, pleasant, convenient, and not overly expensive
Thank you, Martha! We're thrilled to hear you had such a great experience with our staff and your vehicle. Your feedback means a lot to us, and we look forward to serving you again in the future! - Christina
The staff were excellent and the rental pickup and return was quick, easy, and convenient. The car model included all the extra safety features and was very nice.
Thank you for your positive feedback. We’re glad to hear you had a quick and convenient experience with our team and enjoyed the car's features. Your satisfaction is important to us. - Lisa
Absolutely amazing! The team was top notch from start to finish. From the wonderful reservations to the extraordinary return crew. Best experience ever with a rental agency. Will definitely be staying with you guys when I come back to RIC..
Thank you, Michaek. We're thrilled to hear that you had such a positive experience with our team. Your feedback about the reservation and return processes mean a lot to us. We look forward to welcoming you back on your next visit. - Lisa
Always an amazing experience with Alamo at the ORD airport. I only use Alamo because the cars are always in great shape, clean and the customer service is top of the line!
Thank you for sharing your experience, AJ. We're glad to hear you consistently have amazing visits and appreciate the quality of our vehicles and service. Your feedback motivates us. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Dawn, for sharing your positive experience. We truly appreciate your kind words and are committed to ensuring every visit is just as smooth and enjoyable. Looking forward to serving you again soon! -Christina