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Alamo Reviews Summary
Alamo has a rating of 4.7 stars from 633 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention customer service, rental car and friendly staff. Alamo ranks 10th among Car Rental sites.
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They hire and train their employees in customer satisfaction, knowledge of cost and pleasantries. Awesome all the way around. Never felt hurried or felt less than smart for my lack of knowledge on any aspect of the transaction. Thank you again
Staff was amazing, vehicle was perfect. Overall the entire experience was efficient, pleasant, convenient, and not overly expensive
Thank you, Martha! We're thrilled to hear you had such a great experience with our staff and your vehicle. Your feedback means a lot to us, and we look forward to serving you again in the future! - Christina
The staff were excellent and the rental pickup and return was quick, easy, and convenient. The car model included all the extra safety features and was very nice.
Thank you for your positive feedback. We’re glad to hear you had a quick and convenient experience with our team and enjoyed the car's features. Your satisfaction is important to us. - Lisa
Absolutely amazing! The team was top notch from start to finish. From the wonderful reservations to the extraordinary return crew. Best experience ever with a rental agency. Will definitely be staying with you guys when I come back to RIC..
Thank you, Michaek. We're thrilled to hear that you had such a positive experience with our team. Your feedback about the reservation and return processes mean a lot to us. We look forward to welcoming you back on your next visit. - Lisa
Always an amazing experience with Alamo at the ORD airport. I only use Alamo because the cars are always in great shape, clean and the customer service is top of the line!
Thank you for sharing your experience, AJ. We're glad to hear you consistently have amazing visits and appreciate the quality of our vehicles and service. Your feedback motivates us. - Lisa
It is ridiculous that I have to type a minimum of 50 characters into this box have I reached 50 yet?
Hi Kyle, thanks for taking the time to share your thoughts! We're always striving to make things easier for our customers and your feedback helps us improve. Looking forward to serving you again soon. - Isabella
Efficient operations on pickup and return. Friendly staff. Good car. Reserved through Costco Travel. Everything went as planned.
Thank you for your feedback. We're glad to hear everything went as planned and that you enjoyed your experience with our team. We hope to see you again. - Lisa
This was the first time I rented a car from the airport and it couldn't have been any easier. The car rental was very easy to find and the process was quick. I chose the "you click, we pick" option. Maybe it was luck but I was pleasantly surprised to have been driving off in a brand new vehicle. I filled out all the forms online, and my car was waiting with the keys already in it when I arrived. Even the drop off process was quick and easy. So overall, I paid a great price for a nice vehicle and I will definitely rent from the Alamo again the next time I am in town.
Thanks for your feedback, Jessica. We're glad to hear that your first experience with us was hassle-free and that you enjoyed our 'You Click, We Pick' option. We look forward to seeing you again. - Lisa
Beware…Alamo will try to dupe you. I received a rental car with a damaged side mirror. I told the agent/employee about the damage when I did a walk around before taking custody of the car. The employee never did the walk around with me but just stood there. I told him there was damage to the drivers side -side mirror. He told me to let the person at the gate know and they would note it. I let the man at the gate know about the mirror and pointed it out. He said he would take care of it. Now Alamo is trying to charge me for the damage. It was very dark out and hard to get a good picture. Took another picture of the mirror first light. Not cool…. I advised the employee /agent of the damage. Not sure why it was not noted before unless an employee damage the side mirror and did not tell anyone and pass the blame to the customer. No matter what happened to the mirror. One thing I do know I did not cause the damage! It was there when I got the car and i reported to 2 employees before even leaving the Alamo parking lot.
Thank you for your feedback, Nancy. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Long wait in line to see the single clerk at Alamo/National kiosk. Cars reserved were in short supply, resulting in lengthy conversations between customers and this one clerk. Manager of several kiosks frequently appeared but addressed no customers, instead had a "Meeting" of staff (deflecting the single clerk from serving customers) and at no time acknowledged the customer lined up for cars. Car itself was OK and returning the car was quick and efficient.
We certainly understand the inconvenience that this may cause. If you'd like to speak with us directly about this, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Great people and good service; from pick up to drop off they had everything ready for me and were a great help.
Thank you, Tracy, for your wonderful feedback. We’re delighted to hear the team could make your experience smooth from pick-up to drop-off. - Lisa
Customer service was much better than with other car rental agencies. Check in and out was easy. Car was in good shape. Would definitely rent from them again at Reagan National.
Hi Amy, thank you so much for your kind words. We're delighted to hear that our service stood out and that the rental process was smooth for you. We look forward to welcoming you back. - Lisa
Charged for gas at end, even though filled up and left receipt inside.( Proof with my credit card available.)
Was told I would not be charged as courtesy when first got car. But filled it up anyway. Then was charged afterwards. Very disgusted.
Hi Linda, we would like to look into your fuel charge concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Lisa
They double charged me for the vehicle! So now I am waiting for "upper " management to call me back! Ugh what a nightmare!
Thanks for your comments. If there is anything we can do to help, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Price is good, but need to be aware that office is not ran by Alamo personal late at night and might need to wait long before getting a car.
Thank you for your feedback, Kai. If you’d like to discuss your experience further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
No issues at all. Did the check in ahead of picking up vehicle and bypassed the counter. Quick pick up and drop off as well. Lastly got the vehicle as advertised.
We're glad to hear that your experience was hassle-free and that everything went as expected. Thank you for sharing your feedback, Pat. - Lisa
Alamo is awesome! Their employees are helpful, kind, and always professional. We had a funeral pop up while we were on our vacation and Alamo was so easy to help us! I loved them before… but now I won't use anything else!
Thank you for sharing your experience, Evelyn. We're glad to hear our team was able to assist you. Looking forward to seeing you again. - Lisa
Renting from Alamo in Albany was the best rental car experience I have ever had. Everyone I dealt with was friendly and helpful. The check in and checkout process was fast and easy.
Thank you so much, Linda, for your wonderful feedback! We're delighted to hear that the team made your experience smooth and enjoyable from start to finish. Hope to welcome you back to Albany soon for your next trip! - Isabella
We reserved a car with another rental company. When we got to the airport there were at least 20 people ahead of us and one agent handling rentals for three companies.
I made a quick online reservation on line and we had a car and were on our way in less than 5 minutes. The agent was helpful and friendly.
Thanks for your positive review, Bonnie! We hope to see you again soon. - Isabella
Great customer service from start to finish. Branch manager even followed up to make sure everything was a good experience
Hi Dean, we're glad our team provided great support. Ensuring a smooth experience from beginning to end is our highest priority. Thank you for sharing your positive experience. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your feedback, Evelyn. It's great to hear our team made your experience enjoyable and informative. Your comfort and confidence are important to us. - Lisa