AirbnbReviews 2,101

Good points:
20/25 minutes to the beach
Close to Dizengof center and lots of restaurants on King George
Good air conditionning
Good fridge
Lots of towels

Bad points
The place was DIRTY
Plugs and wiring looked like an after thought
Balcony was probably never cleaned than the appartment
BUY an INTERNET card as we did get an occasional connection ( very occasional)
We managed to get the internet reimbursed as well as $55 which was supposer to cover the cost of cleaning.
The buiding is very run down as is the appartment. OK for young people needing a place to crash. My advise: pay a little more and get a nice place.
First experience on Airbnb, unfortunately not what I expected.

In what I initially believed to be fortune to find housing in Houston through airbnb.com has turned out to be a nightmare. I had contacted a host in Houston to stay at his home for a month's stay at a rate of $640, which was a fairly good deal.

However, due to unforeseen circumstances I cancelled my reservation upon three days of stay. Not only was I slammed with the full month of rent at $640, I had to pay another $200 of fees directly to airbnb. I have tried to resolve this issue with the host, who is nothing short of unreliable and sketchy, and airbnb.com representatives, who evade my questions by citing nonsensical bureaucratic terms.

To those who are feeling even a bit doubtful of using this site, I strongly recommend going the tried and true route of booking a reservation through a hotel, or if you are staying for a longer duration, signing a lease with an established apartment.

I am thoroughly disappointed by the lack of transparency and unprofessionalism on both the host's and airbnb.com's part. Please heed my advice and don't make the same, impulsive mistake I have made.

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(As of August 22,2015)

I have just been refunded $175 from the host and $125 from airbnb for the fees. As such, I am obligated to acknowledge airbnb's part in making efforts to mitigate problems and cater to their customers, and am thoroughly impressed.

I just filed a complaint with the CA Better Business Bureau against AirBnB. After being "sold" a flat in Paris with a working elevator, I arrived with my handicapped mother to find a 4 story walk up with the elevator out of service. My mother was trapped in the flat for 2+ days until it was fixed. The host told me he would give me a refund, but I paid $2295 and he only refunded $800 ("take it or leave it" was his response). So, I took it, thinking I could file a claim with Airbnb for the rest. When I called Airbnb the representative I spoke with agreed that I should get a refund, but when they finally got around to reviewing my dispute, it was denied, the reason was that "I stayed in the flat." Apparently Airbnb's solution for their customers is for the customer to leave the flat and walk the streets looking for a new hotel last minute. If I would have done that, I am sure I would be out both the $2295 and the cost of the new hotel. What abysmal service for a travelhost website. BEWARE OF AIRBNB -- they will scam every last dollar they can until the regulators or a class action lawsuit shuts them down.

I booked a place. Turned up and owner wasnt home.
So i booked another place.
Called Airbnb to cancel the initial one as i was mucked around.
They cancelled it, but never refunded the money.
They said it is upto the owner to refund the money as there is a strict cancellation policy.
There was no regards to me as a customer and all the dliema i had to go through.
Will never use them again.

And on top of this, the owner mentioned it is a Belle Air mansion, beautiful outdoor setting like your on a yacht etc etc. None of this was true. The house was just a simply two story, with lots of junk around.

It always feels like Airbnb is trying to sell you something. The headline prices don't include the service fees and cleaning fees. And the customer service they provide is all about minimize the effort they have to provide. Rented a really dirty house that looked clean in the photos. Airbnb doesn't offer any useful recourse.

Airbnb disabled my account without any explanation back in June 2015. Well I think it was back then since I don't login into my Airbnb account that often. Anyway, I've had used my account twice since creating my account in 2014. First time when I booked an apartment in Europe and second time when I booked another apartment in the States. On both occasions, I received great reviews from the apartments owners and I wrote great reviews back about them as well. Everything was going smoothly. Two months ago, I wanted to check apartments in Europe again, but when I logged in, it prompted me with a message telling me "my account has been disabled please contact support". I contacted support thinking it was a simple mistake. However, they replied, "We've reviewed your account and determined that you have violated Airbnb's Terms of Service. As a result, we've decided it's in the best interest of our community to deactivate your account. We'll contact you if anything changes in the future, but until then, we won't be able to assist you any further with your account issues".
At first I thought it was a joke, so I replied back and asked them to elaborate on how I violated Airbnb's terms of service. No one replied to my email. I emailed them again without any reply. So I decided to go on twitter. After my first tweet, they replied and said they are going to look into my account. After few hours they sent me another email stating the following: "We regret to inform you that we'll be unable to support your account moving forward, and have exercised our discretion under our Terms of Service to disable your account(s). This decision is irreversible and will affect any duplicated or future accounts. Please understand that we are not obligated to provide an explanation for the action taken against your account. Furthermore, we are not liable to you in any way with respect to disabling or canceling your account. Airbnb reserves the right to make the final determination with respect to such matters, and this decision will not be reversed. We'll contact you if anything changes in the future, but until then, we won't be able to assist you any further with your account issues".
Now I started to get really angry because Airbnb is treating me unfairly. I haven't done anything wrong. And as I said before, I've only used my account twice with no problem what so ever. I think it is my right to know why my account was disabled. They just stopped replying to my emails. Very unprofessional

Like so many other reviewers who were cancelled by hosts, i had my booking in Paris cancelled one week before my stay. I must say that the AirBNB customer service rep gave me a generous credit on another booking. That booking was with a firm that managed 40 AirBNB properties. I soon found that the original concept of a host being someone who rents their home to a traveler has long been lost. When we arrived the cleaning staff had left dirty linens, etc. behind. The person who greeted us was a harried young man who hurried through the details of the place while complaining about the cleaning staff and the previous renter. We noticed that there was no soap and limited paper products. He explained that they had a small office and could not store such things and it was up to the guest to buy them on their own. Then he left us with what we found was a broken refrigerator. When we contacted him it took until the day of our departure before he arrived explaining that I was "rough" with my demands about the soap. I must mention that we paid $600 a night for the place. I don't think asking for soap makes me a "rough" guest. Seeing that AirBNB is now becoming a glorified hotel service I might as well just book a hotel in the future and not pay AirBNB a service fee.

I had renters in my small studio condo and then they decided to have two additional guests. I sent a request to airbnb.com for the renter to pay an additional amount for the two guest plus and additional security deposit as stated in the online contract. It has been 5 days and there is still no resolution or anyone available at airbnb.com to handle the matter. So in the mean time my 600 sf condo is being abused by 4 people with A MAXIMUM OF 2.

Airbnb.com representative are not proffessional and are unable to take care of any matters. I have called 5 times, its been 5 days and no word from airbnb.com. NOT A HAPPY CAMPER!

I planned a trip to Australia during the New Year period and i understand during that time of the year is very difficult to get places to stay so I definitely started making arrangements on AirBnB Months in advance. I spent weeks trying to find a place because even though hosts on the website will show their place as available on their calendars when you inquire about booking they'll tell you that the place is not available or they are looking for a specific amount of days (different from what they list for minimum amount of stays listed on their pages) for booking. When i finally managed to book a place, the host cancelled on me months later as my trip had drawn near. This was probably the most frustrating thing because all AirBnB did was offer me an extra $167 for me to reserve another place. They should really have some policies in place to keep host from cancelling last minute and making ridiculous minimum stay requirements that they don't mention in their booking descriptions. It's such a headache. In the end, getting a hotel was my best option because i knew they wouldn't cancel on me a day, week, or month before i arrived.

This is the first time i used AirBnb after i heard it through my friend. Everything looked just fine and i extended my stay for week more. But my host had unforeseen family commitment and she asked me if i can find a different place. So i cancelled the new reservation without realizing they don't refund the processing fee if client cancel instead of Host. Then we both tried to contact this stupid company, On their website they don't provide any email or phone number to reach. Every link on their site takes you to some pre-written response but no where show me contact information for finding resolution. Then there is urgent button which had toll free number listed, When i dialed it was on music for like 15 minutes but no response. I got frustrated and hung up. Some how after clicking so many stupid links it took me to page to send feedback but didn't have any email ID listed. I sent them details of issue and it has been 48 hours and no response. Even my host chatted with them and they told her that they will resolve this in 48 hours and contact me with in that time. But still nothing. They just want to suck your money, I bet if i have to pay them due then they would have contacted me in minutes but not the other way. My friend warned me about this site before my reservation but i still took that chance and regret it. But on the positive side, Got to stay with a good host and nice location. There are other sites which provide similar service and people aren't are aware of this. Since Airbnb is the first one, Every one knows about it but not many knows about their ugly side. Never had this kind of experience with any companies. These people need to wake up and smell the coffee before they start going down the hill. It is time we expose this ugly side of this AirBnb and i will never recommend this to any one.

Airbnb in my opinion and experience is a HORRIBLE choice. I made the mistake of booking with them. My experience: their customer service is arrogant and they are in my example untrustworthy. I was planning a South American vacation in June and heard about Airbnb. I went to their website and thought it was a cool concept. I could save money and try something new. What a mistake. After booking and paying for my room some 35 days in advance I thought everything was set and cool. At the last minute, practically on the eve of my departure, they suspended my account and canceled my paid reservation without explanation. I only found out through a private message from my chosen host as I was packing to leave. When I tried to correct Airbnb over the matter they demanded a copy of my passport, access to my Face Book and Google accounts and reconfirmation of my cell number. I didn't want a last-minute derailment of my plans so I unwisely complied. After all that, they wrote that my already 30 days ahead paid reservation was illegitimate and that my account was suspended. Attempts to receive a reason were ignored and I was repeatedly told that they didn't have to give an explanation and were not liable in any way for the mess. Subsequently I had to revoke their permissions, change passwords and accept their corporate hubris / insulting customer service as the "final word". I am now very committed to telling the world of my wretched experience in hopes of sparing other trusting travelers a similar big steaming pile or Airbnb treatment. The good news is, my money was refunded (they had no choice really), I didn't add to their profits and my host of choice understood and received me with a nice welcome. Beware of Airbnb. They might jerk you around as you're in departure as well. I am glad to say that already 4 other friends have now dumped their plans to use Airbnb and I will continue on a righteous mission to share my experience honestly as a cautionary tale regarding Airbnb. The exponential result should make it worthwhile. Choose wisely and seek accommodations elsewhere.

We've had a "confirmed" reservation for a place in Portland ("Pent House Condo") for the last two weeks of August since April. We're supposed to leave for Portland a week from today and just yesterday the owner canceled the reservation citing an HOA rule of no rentals less than 30-days. Did he not know this before now? Curiously I checked the calendar for the unit and it shows "Updated today" (i. E., 8/4/15) and "Minimum 13 night stay". Apparently Airbnb doesn't do a very good job of vetting its listings and the people list on the site. Fishy operation!

Worst rip off ever…. Inexistent customer services. Booked a villa in Bahamas and received an email from Airbnb concerning a possible fraud scam. Cancelled immediately the booking simply to find out that I will only be reimbursed 50% of the price, where the host does not want to show good faith. Lost 3000$ on a fraud scam. Tried numerous times to contact Airbnb only to talk to a kid which has no clue. Awful experience and should avoid at ALL COSTS….