AirbnbReviews 2,101

My husband, son, daughter-in-law, and myself recently traveled to Spain. For one leg of our trip (3 nights / 2 days), we used an AirBnB home. After we were back from our trip, the host filed a claim for damages stating that we had infested her home with bed bugs. She alleges that the same night of our departure, she slept in our bedroom suite and woke up the next morning with hundreds of bites all over her body.

Not one person in our party had a single bite. I even contacted the hotel we stayed at after our stay at the AirBnB home. They brought in professionals to inspect all the rooms, and did an extra examination of the two rooms we stayed in. They found no evidence whatsoever of bed bugs.

I have been fighting this claim since we returned home. Thursday, August 20,2015, I received an email from AirBnB stating that we were in NO WAY responsible for bed bugs. This morning (August 30,2015) I woke up to read another email from AirBnB stating that WE ARE responsible and they have already charged our credit card for the damages.

I would like other to people who may want to use AirBnB over a hotel to understand the risks they may incur. We have no way of defending ourselves and proving that we DID NOT HAVE BED BUGS. It is such a scam. If anyone in our party had experienced bites, we would have let AirBnB AND the host know. It seems like AirBnB is there to protect the hosts and have no regard for the customer.

We have contacted our credit card company and are disputing the charge. I have proof in the form of an email from AirBnB stating we ARE NOT responsible. They even provided a $125.00 voucher for future use. No thank you!

No hotel chain would treat their clientele like this and I will never use AirBnB again.

NEVER Again will we use Airbnb.
You THINK you are getting a better deal than staying at a hotel. NOT THE CASE. You can literally find yourself not only paying for commission charges from Airbnb, and the per-night charge from the 'host', you leave yourself wide open to a ridiculous security deposit, and claims of all sorts by the hosts of the place you might stay.
We were using airbnb since 2013 and we have had fantastic experiences with many hosts at but it was only down to pure luck. If a lunatic / neurotic host decides to ruin your holiday, they can!
They claimed that we destroyed (with shower steam) their baby's paper planes that were hanging above a changing mat it the bathroom (that should not be left there at a first place), stained two of their towels with some dirt they couldn't remove and apparently spilled something on the floor and damaged the laminate. (No one of us remembers anything of this).
Nonsense!. Airbnb sided with the host, and wants to charge $600 the security deposit to my Visa card. They didn't even bother to show me the pictures that the host presented as 'evidence'".
We were not even allowed to dispute their decision!
I called my bank and spoke with a supervisor, and I hope to be able to stop this totally unexpected and unfair charge out of nowhere!.
I totally lost my trust to this company.
Would you valued me as a client, you would have to compensate me, for putting me through this hellish nightmare!
My previous positive experience with other airbnb hosts made me believe that this was a trustworthy company.
Alas! They are NOT worth your trust!
This would have never happened with a holiday park, a hotel or a proper B&B.
This Christmas our holiday will be with a holiday park in the Netherlands.
NEVER Again will we use Airbnb.

I am a travel Rn and got a contract in Roswell NM and found a place on airbnb. I contacted the owner who want to rent outside of the airbnb site at a significantly cheaper rate which i thougt would be great Pixs misrepresented the property. It was a double wide trailer and I ended up staying WITH the owner and his son. Trust me not enough room in his double wide trailer. I ended up sleeping on a bunk bed in the laundry room and there was absolutely no privacy. He accepted another booking and expected me to "move" into his room and his bed sharing his master bath while he stayed on the property in a camper. He also expected me to maintain the property, care for his dog, and run his airbnb business so he could go on vacation. Single female so my creepy meter went off. I paid for 30 days in advance. I know pretty stupid and never will get a refund. This guy is a total jerk using airbnb to hook you then book out side of the site so can't get my money back. Beware of Roswell nm

Stayed in a Brooklyn apartment booked through Airbnb.
Old and neglected was sold as "charming."
Could not sleep in the stuffy, uncomfortable space.
Left after two nights and requested a refund for the third, supplying Airbnb with photo documentation.
Got the refund, but Airbnb removed our review because our reference to an Airbnb investigation violated Airbnb's protocol.
Airbnb refused to allow an edited version of our review to be posted to their site.
It seems to be about money at all costs rather than fair information to be available to prospective guests.

Until the last three stays. Hosts are misrepresenting their offerings. E.g., dirty, no parking when they say just the opposite. Last one was uninhabitable because it was too hot inside the premises - the host had all the windows locked shut. From now on I'll travel less, use budget motels and find hostels to stay at. For the amount of time and effort involved in securing a decent airbnb space it just isn't worth it. And airbnb doesn't remedy misrepresentations or properly refund guest charges when they should. They give you a number to call in the event of a problem but these people airbnb agents you talk to are apparently incentivized not to offer any solutions that would cost them $$ - they just like to talk. And agents contradict each other and don't follow thru on resolution promises.

I used the airbnb website to find rental properties for my family vacation. We found several properties and tried to book them. Turns out that you have to wait up to 24 hours for the owner to respond, and in the meantime you wait and don't know if the owner will accept your proposal or not. Some of the owners declined, some of them did not respond at all, and one of them even accepted and later declined. In the latter case my credit card was charged. They sent me an email "asking" if I want a 10% discount on the next reservation, or if I want a refund. I did not notice that an action is required from my side. Only when I reviewed my credit card charges and saw the charge, I contacted airbnb who explained I have to "request" the refund in order to receive it. I got very angry. What if I did not notice the charge on my credit card? Maybe I was never going to get my money back. In short, I don't recommend using this website. Better use other website where you can make immediate booking and not wait until owners respond, let alone take your money before the reservation materializes.

The web site is set up in a way that is pretty deceiving, so BE CAREFUL. When you select a property you are interested in, there are 2 big buttons to choose from. One says "Request Booking", the other says "Add to Wish List". Since I was interested in corresponding with the host and determining availability, I selected "Request Booking". BIG MISTAKE... I am sure it is somewhere in the small print, but if you click this button and the host indicates the property is available, YOU ARE CHARGED! And good luck getting your money back! I seriously thought I was sending an inquiry and once the host told me it was available I would go back in and do the actual booking. As it turns out, you must scroll way way way way down to the bottom and locate the tiny little button that says "email owner" if you are not ready to have your money stolen.

The customer service is AWFUL! The host was nice and understood what had happened. He authorized for me to receive a 100% refund of the rental fees, but Air BnB was still going to only refund $390.00 (out of $882.00!). I am still fighting to get the rental fees refunded. I highly doubt they will refund the "Air BnB service charge" of $85.00.

This company is a scam! Be very careful!

First off, their website is not reliable - very difficult to maneuver and sometimes just not working. Communication with airbnb? Forget about it - their whole business model is to never have any communication with any guest ever! If you have a problem you're on your own. Also, they lie about the prices - get you to commit, then jack you with fees. It's hit and miss with the owners - you'll have no idea who you end up with or what the place is like. It's just not worth the risk and I see it getting worse as more dishonest and unethical people jump in for a payday.

Last weekend I had the pleasure of staying at Carol Edelberg's B&B located in Mowbray just 10 minutes out of Port Douglas. This was a nice B&B. The rooms were big, the beds very comfortable, and we had a lot of privacy. Carol was a great hostess, she has been a local for over 25 years so provided us with great tips on where to go and what to do. At the end of the day we really appreciated coming home and jumping into the big beautiful swimming pool. But what I really liked about staying at Carols was how close I was to nature - with the house sitting at the top of a ridge we were able to observe a variety of wildlife, that sometimes I felt like I was sitting in a tree house.
If your looking for a slower pace and peace and quite, I strongly recommend staying at Carol's place.
Lele Gakas
17/8/2015

We tried airbnb for the first time. We secured a Montreal downtown loft. It advertised air conditioning. When we arrived, it was +33 degrees C outside. The inside of the loft was just as hot without air circulation. The window air conditioner was blowing air, but clearly not enough to cool the place (either broken or simply not big enough unit). We called owner. Owner said it was too late to call technician. He came over with a fan. We spent one of the worst nights ever in an accommodation. We paid $235 for one night of hell. We could have gotten a decent hotel with air conditioning for this price. The issues I have with airbnb is that you have no recourse if there is an issue. If this had happened in a hotel, they would have put us up somewhere where it was cool, or they would have refunded us for our experience. Other issues is the ridiculous cleaning fee they charge. Isn't cleaning the cost of doing business? If you need to cover this cost, then build into the price. We left the place spotless except for 2 used towels and bedding. It was stated on the site that renters remove all of their garbage before they leave, wash their dishes, and if shoes are worn in the apartment, renters will be charged additionally. We were appalled when the property owner walked into the space with his shoes on. With a hotel chain, you can usually know what you are getting. If there is a problem, they will do something about it to keep your business. With airbnb, your only recourse is a bad review. We wrote to airbnb, and so far, we have received nothing back.

My first (and last) experience with airbnb was trying to book a space. The listing was reasonably priced and perfect for my travel dates. My reservation request was declined. I assumed that someone else has requested the space before me. Turns out the listing was reposted that day for $60 more a night. I was curious so posted another request for the reservation. The request was denied. I am betting the price goes up again today.
Contacted airbnb and they said they can't control it and have no repercussions for hosts that raise their prices in this manner. Good luck with that business!
The host, by the way, is "Shannon" in Las Vegas. I'd suggest you stay away.

We used airbnb to arrange what we expected to be lovely cottage accommodation for family visiting for our wedding. With less than a week to go our booking was cancelled adding huge amounts of stress - I had been recommended airbnb by a friend but wish I had read this sights in advance as had I known this could happen I not have used airbnb.

Airbnb offered an extra £100 towards another booking but with so limited notice of the cancellation any remaining accommodation in the area was either too much or unavailable.

We had a great wedding but the whole experience would have been much more pleasant had we not used airbnb. I am sure you can get great value accommodation if you are lucky but I believe that our experience shows it cannot be relied upon - please avoid our mistakes.

To all travelers who may wanna choose accommodation from airbnb, I have a bad experience to share. You can find the link of this dishonest host below.

The host requested that we should not make noise at night, so I always reminded myself and I did not make noise. However, they forgot to tell me that I could not shower after 10pm or the neighbors would be disturbed. After the host told me not to do so in the next morning, I apologized and he accepted it, and I did not do that again. And everything is fine until I left a good review on the host profile. She, the another host, accused me as a noisy guest and disrespectful of house rules, which I am furious about that. Why should I withstand this after obeying her house rules, or maybe because of her mistake to forget to tell me not to shower? Plus, she has a very bad attitude and being offensive when I asked her why she accused me in this way, such as saying 'are you normal or what', but every word I said to her is based on fact and show my kindness. I wish I can upload our conversation here so everyone here can have a clear picture.

The purpose of this post is to protect all travelers not to go for the wrong host. After all we guests deserve to have a comfortable stay, right?

https://www.airbnb.com/rooms/*******

Terrible consumer service. The house we rented in Washington DC was poorly located, in a neighborhood where we didn't feel safe. Police was everywhere around the house and we couldn't walk on the streets feeling safe. The house host didn't leave one drawer or one spot where we could put our cloths and belongings. They left their stuff everywhere which really gave us the feeling that we were living in someone else's shoes for one week. We felt very uncomfortable. When we asked for partial refund, Airbnb and the owners didn't care. We were very unhappy about our first experience and will never use Airbnb again as I've heard since then that this kind of poor experience happens a lot with rentals through Airbnb.

I have been waiting for over a month for them to get me a payment for my first hosting. Some problem occurred with them sending a check and then they couldn't find it. I sent a message, it was ignored. Tried for half an hour to find any phone number, called and the issue just got passed on to someone who sends a senseless reply every two days or so. I call to complain and they say there's nothing they can do. I'm preparing to take legal action against them at this point. So incredibly frustrating!

I have to cancel my booking for October as my travel companion had a death in her family. I am trying to talk to some one live to talk about how I go about cancelling under the exceptional circumstances category as listed on your website. The booking has a 50% non refundable clause,,, pls email me with a contact that I can talk to about how i proceed... thank you
Here is an example I cant get a response from anyone... customer service is a ghost operation..