AirbnbReviews 2,101

They will cheat you on the exchange rate. I noticed that it was not adding up and so emailed them about it and this is when I got in response:

Thank you for reaching out to Airbnb. I'm Maraiah from the Customer Experience Team. I understand that you're a bit confused on the price breakdown of the latest reservation request that you're trying to submit.

I assume that this is your request for Marc's listing. Please see price breakdown below:

Exchange Rate: 1.03
In CAD: $211 CAD (2*nights) + $59 CAD (Cleaning fee) + $31 CAD (Airbnb Service Fee) = $301 TOTAL
In USD: $204 (2*nights) + $57 (Cleaning Fee) + $31 (Airbnb Service Fee) = $292 TOTAL

The rates have been converted to USD, The exchange rate is just minimal and we round it to the nearest whole amount that's why sometimes it just equates to the previous currency.

I hope I was able to clarify things out for you. Please feel free to contact me if you have more questions or concerns. I will always be ready to help.

Best Wishes,

Maraiah C
www.airbnb.com/help

Well the exchange rate is not 1.03 it's 1.33 CAD to USD. So the booking is supposed to be $226. They just stole 74 dollars from you. By the way the nearest whole number even with her dumb calculation is still 292, not 300... They can't be that stupid, they are just thieves.
It's too bad cause what a great idea, hope a more legit site arises from this madness with more integrity.
Makes me mad... Hopefully venting about it makes it better.

As a couple we stayed 2 nts in one place and 4 nts in another. I wrote a negative review for one and good reviews for the other. The negative did not get published a week later. This is a conflict of interest of Airbnb. Either they convert the reviews to a choice of anonymous with email confirmation, or else I will pass future renting, as this seems to be a passing phase until more like me feel cheated and quit using Airbnb. Airbnb HAS to weed out bad hosts.

I spent hours writing a careful review, following AirBnB guidelines. After a 9 day stay in an apartment that was not as advertised, AirBnb was impossible to get on the phone to help me with the situation. Customer service is non-existent! A month after writing my review, I noticed it was deleted. From what I'm seeing, there is a pattern of AirBnB deleting negative reviews, which is why all of these rentals have such glowing reviews. NEVER AGAIN. I just deleted my AirBnB account.

Having used Airbnb on 4 occasions, I have been impressed not only with the hosts but with the customer service of Airbnb when our last apartment wasn't up to scratch. We booked an apartment in New York and was told by the host the day before that cockroaches had appeared in the bathroom and that she was getting rid of them. Having backpacked before, I was used to this in hot climates, so a couple in the bathroom wasn't an issue. 2 days after our arrival, there were many in the bath and under the bed, so we told the host. She was amazing and offered a full refund. I didn't even have to contact Airbnb as they had been informed and sent the refund straight to us, not only that, but as we had to move into a hotel for the remaining 3 nights (which was considerably more expensive), Airbnb offered to pay the difference and were very good in answering our questions via email whilst we were travelling. Massive thanks to Emilee F at Airbnb, who sorted all this out for us.
We will definitely use Airbnb again.

I RENTED MY UNIT FOR LONG TERM IN DOWNTOWN TORONTO THE SHORT TERM ITS NOT ALLOWED IN OUR COND MY TENANTS OPEN ACCOUNT ON AIRBNB WITH DIFFERENT NAMES AND RE RENTED THE UNIT FOR SHORT TERMS! I I HAD SHOWING TODAY AND MEET TENANTS FROM AIRBNB BECAUSE COME EARLIER THEY STAY UNLEGAL IN MY APPARTMENT (((( THEY LEFT BUT AIRBNB DONT RETERN THE MONEY YET AND JUST OFFER THEM COUPON JUST FOR 200$ BUT THE PAID ALREADY 2000$ SO ALL BECAREFUL! ALWAYS ASK PROOF OF OWNERSHIP

I have read some of these complaints about this site. All I have to say is you get what you pay for. You want to be CHEAP! Book homes for $19 dollars a day. What the hell do you all think your going to get? A 5 Star Hotel? Lol. Well if your booking from me and your on your way to Argentina, Buenos Aires and you want to stay at the Faena Hotel. Then YES! You will for sure have a beyond amazing holiday, but its still not $50 dollars a day. All theses people that are complaining about this site are CHEAP! So be cheap and get cheap, beds, sheet, homes, apartments everything! I love this site! I have been a host and been hosted. I also know not to be cheap and look for quality.
Check out my amazing suite at the Faena Hotel
https://www.airbnb.com/rooms/*******

I hosted with Airbnb for over a year and always went the extra mile for my guests. I met many wonderful people and they gave me five star reviews. Airbnb reaped the benefits of my conscientious efforts and until the final two payments always sent me my checks reasonably quickly. Now I have a new address and the post office returned my checks to Airbnb. I know because Airbnb sent me several emails saying as much. I tried to change my address prior to moving but Airbnb insisted on sending my check to the old address even though I told them that it would not reach me. Still they send me emails saying that they want to pay me. I've have tried repeatedly both by phone and email to reach customer service but apparently the place is run by robots who dutifully recommend a fix that can not work. A human being with a telephone could fix the problem in one minute but apparently Airbnb's policy is to never actually speak with a customer. I can get a live person at Amazon, Apple or Netflix on the phone in one minute and they'll fix almost any problem on the spot. They value their customers while Airbnb holds theirs in contempt. They"lol no doubt end up beating me out of $173. No fun but I'm glad that I never had a serious problem. You are taking huge risks if you become an Airbnb host. It's not worth it

Don't believe in prices in site! You don't know the last price until the end of reservation. I booked a house for three nights and the price was 250 dollars per night but airbnb decided that I should pay 83 Dollars more!
The ask commission between 6 to 12 % from the customer and also ask it from the house owner, Be ready for any unusual commission at the end. Also I could not cancel the reservation because they ask you full amount of payment not only the first night.
So the prices are all fake on the site. Think twice before booking.

We were disappointed with a booking we made having stayed one night. Contacted the host to see if we could cancel and get a refund. She said she had no problem with it and we should contact airbnb regarding the refund. So we called customer service number on their website. But whichever country you call, once you're through the rigmoral of 'host' or 'guest' the standard message is you have to wait 30 minutes! So you're calling on a foreign tarrif to wait 30 minutes? Never again!

I Used airbnb for a trip to the LA area this past August. Big mistake our first 6 days we're booked with a different company those six days were really really wonderful. The next two days we were booked on a boat in the LA area the day before we were set to go to the boat Airbnb emailed me that the reservation was cancelled by Airbnb, for some technical issue with the owner of the boat. I got this email at approximately 7:30 p.m. the night before the reservation. I called Airbnb and described this the situation they told me I could book another reservation on their site or request a full refund.not knowing the LA area very well I decided to try to find another place on the website. After finding two places I would have considered I decided to email both owners for information. I accidentally pushed request to book on the one I didn't really want but after a few minutes found out that I had booked it so I was stuck with it.The next day we show up at the property and it is absolutely disgusting it smelled moldy and dirty, there was mold in the bathtub all the windows in the home we're open airing it out. Many of the screens were broken along with the blinds covering them. I would not have paid $10 to stay there more less 170 dollars. There are a lot of other issues with the property but I don't need to list them all. Upon deciding we could not stay at the property we left to get a bite to eat and contacted Airbnb. I was then informed I needed to return to the property and take pictures of the things I did not like. To my surprise the next day I was awarded with a full refund which was nice. I just feel that Airbnb really needs to look at the places they put on their website to ensure the guests are getting what they are paying for. A few days of my vacation we're ruined because of all of these arrangements that I had to remake. I will never use Airbnb again my vacation is much too precious to have to waste time doing something I've already done. There are much more trustworthy options out there.

I have stayed in three different houses through Airbnb. I had different experiences in all of them. The first place was in Geneva, Switzerland. The apartment was filthy, in addition to the fact the hosts smoked inside the house all day long. The second was in Lausanne, Switzerland as well, and the place was dirty, noisy, and there were many hidden charges by the owner not mentioned at Airbnb. The third place was in Milano, Italy, and this one was really clean, and really nice, but the hosts was kind of rude. I think I ended up paying too much for the two first places I've stayed.

What I really disliked about Airbnb are their sneakiness for somethings: (1) I've had my review slightly changed once when I didn't use any vulgar language; I was simply criticizing the cleanness of the place I've stayed. (2) They bugged me for days to review one of the places I've stayed. In the end, they gave me a $25 dollars coupon to redeem in my next trip. Except that they sent me a coupon to expire in 24 hours!

I had enough of them that I even deleted my account!

After renting my 5000 square foot residence in Half Moon Bay, Ca to a person claiming to have 5 plus people staying at my home. This individual claiming to be a practicing yogi and very honest ended up having 60 plus people attend his wedding at my home. Not only did I let him check in early, he had the audacity to check out late when I had other people checking in that day. He flat out lied in his contract to air bnb and to me. I had neighbors calling the night of his wedding and I tried contacting him over 5 times that night without a return call. The only time this prick called was the day he was leaving to inform me that he was checking out late. Needless to say I was not happy and informed him that he violated his agreement and to get out. That day I tried calling air bnb and was on hold for over an hour with a continual auto response your call will be answered within 10 minutes. After several phone attempts. I had my assistant email Air bnb and asked for the security deposit, since he violated the terms of his agreement. Air bnbs response was how dare that I ask for the security deposit and they said there were no damages and I wasn't entitled. What a crock of ------, they tried to make me the bad guy out of this horrendous breach of contact. There security clause is just as bad as insurance companies, deny, defame and defraud. I will never use this company again and other home owners in my area are aware of what happened and they discontinued with Air bnb. This company has no scruples or boundaries and there customer service is limited to emails only with no human contact. My recommendation is stay away from this arrogant company, there bottom line is money. And there security deposit is worthless. They, deny, defame and defraud.

In a long vacations, with my wife and 2 kids, i did enjoy an spectacular apartment in South Boston using Airbnb, flying next to Chicago, using Airbnb too, i found a "CAVE", dirty and totally mess, i inmediatly leaved that disaster and notified Airbnb about that situation. They encouraged me to talk with the owner, i told her about mess and dirt, she never refused about this issues. I sent to Airbnb pics, some was really shocking and felt confident about my refund.
Airbnb answer my request, giving me back 27% of my fee, telling me that i cannot prove my complaint and this is it. Due that i canceled reservation, of course, i can not write my horrible experience and warn to anothers users about my scary situation. Airbnb offers me a coupon by $100, using it the next time, so great.
Julio Hernandez *******@yahoo. Es