AirbnbReviews 2,101

How many times can you afford spending 2-3 hundred dollars a night when you go on a vacation? That 2-3 Hundred dollars a night can be used for entertainment purposes, which helps the city businesses. Let me explain more. My wife & I now can afford to take vacations. If it wasn't for Airbnb. We would not have the money for a plane ticket to go anywhere. We would not have money to go out during the vacation to the local restaurants, or concerts or clubs, or shop at the mall because all our savings would be going towards the Hotel fees. So before we learned about airbnb, we decided not to take any more vacations. It's a waste of money and we did not have any fun. Now that we use airbnb, we take vacations so we can visit the world. We go out during our vacations and have fun. Spend money for good food, shop at the malls and just enjoy having a great time with the money we saved. Not only Airbnb has helped us take vacations. We are also host, which airbnb helps us to pay our bills each month. Living off two jobs that don't pay that much is really hard in a economy where the city charges so much on taxes. Who can afford to live these days? Who can afford to buy homes or a new car these days? Who can afford it? Now we are hosting, we can afford our home. We can pay our bills. We can live in a better life style without worrying if our bills will be paid next month. Thank you Airbnb for making our lives better. Thank you airbnb for making the city and the citizens lives better. Thank you airbnb for showing us that you do care. Thank you airbnb for allowing a better way to live. I am a proud host and traveler who says join Airbnb, you gotta love it & you will love it.

Stay away from this lousy outlet you will regret it at the last moment when all your travel arrangements are made they will without giving any reason CANCEL on you and you will be left out to find something last moment and at a much greater cost.
AIRBNB cancelled my reservation that I made to go to my daughters graduation and had folks coming all the way from Australia only to find out at last minute that my reservation is cancelled and to top it all up airbnb customer service so lousy its simply unbelievable.Its simply a ONE sided business no customer relation.If I canceled I would have lost all my money and if they cancel its simply you get a lousy letter explaining how to REQUEST a refund that will take 5-10 days.

One of my guest initiated the cancellation after staying with my place for 7 days out of her 11 day booking, because she is not happy about the laundry situation. Airbnb deducted half of the her payment from my account, even when i wrote and called them that i am not accepting that. And the most funny thing is, they asked me if it is ok for the guest to move out by 9pm (they were saying that the guest is asking), i agreed, then later the guest said she didn't agree that. And the guest didn't move out by 9PM, as a matter of fact, i followed up with email and phone call again to ask Airbnb to take care of it, then finally the guest moved out around 10PM. I called and emailed them one more time that i will not accept the way they split the payment, they deduct that money from another payment anyway.
Then they emailed me saying that they will pay me $39 for making up the late move out of the guest, and guess what, later they paid $10 to my account.

I was so surprised that as big as Airbnb could be, they can do something like this, email you one thing, and do another thing, just like everything they said is like a fart, counts nothing.

Every time i call, they said their case manager will call me back, but they never did. This happened 4 times within last 2 days.

I am wondering: 1) Is it legal that they deduct host's money without host's consent? 2) They are so bold that they can commit one thing to you, and do the totally different.

Is there anyone can help?

Thanks

I've already wasted an hour and half of my work morning to try to send an airbnb gift card to my daughter. During the process, I was prompted to upload a copy of the front/back of my driver's license, and, then, to take a contemporaneous photo. The prompt to do that came after I had entered information and a message related to the gift card, which was lost each of the three times I upload the documentation. I tried to get some assistance, and finally found a link to register a "bug" in their process. After I typed my experience and sent it, I received notice that the info would go into a general "suggestions" pile, and that I would not receive any follow up. I, finally, searched the internet and found a phone number(nowhere evident on the airbnb site) and called. I finally got through to a nice person, who, after 20 minutes was still unable to resolve my issue, and who informed that, although I had submitted personal documentation(a copy of my driver's license and contemporaneous photo) to the internet through THEIR website, three times, they could not tell me what happened to it. I was informed that I needed to download their app on my phone in order to send the gift card--which I am not willing to do, and which was not clear before I wasted an hour and a half of my time. VERY frustrating! I will not give them this business.

My rating is below zero.
One month ago I couldn't access my account so I contacted Airbnb to find out what's going on. Only after two week they made me able to re-enter my account where I see that someone had used it for a travel without my knowledge. Now A MONTH passed by and they are still not able to let me know what happen and if there was any debit from my card.
Very unacceptable way to "keep our community safe" as they like to flaunt.

Many issues, Don't know where to start I'm on hold right now waiting for supervisor as associate would not authenticate my account (30 minutes cell time). In the past 3 days our calendar on one of our properties has mysteriously changed so that blocked dates have become open and a 7 day minimum has changed to 3 without intervention from us. Now today i cant even log into the callenders. Issues like this disappoint our guests and make us look like we don't know what we are doing. We are considering pulling all our listings at the end of this summer. Seems like the owners of Airbnb are too busy travelling, buying yachts, jets, sports cars and luxury homes and avoiding issues that will kill this business. A fine opening for a competitor!

This is a scam company!
Charged credit card in February, then 6 hrs before check in-time on 15 April cancelled booking during major holiday, when everything was sold out and prices tripled for last minute bookings.
Host said is not their fault, Airbnb help center said something was mixed up! They were useless and did not help at all.
Fact is that they charged credit card for booking, used money for 2 months, then cancelled booking and offered to refund credit card booking amount.
During Easter had to pay 50 Euro more for new accomodation, which was very far from city center and spent several hours to find new accomodation, because everything was sold out and prices tripled.
Will never use airbnb company and will tell everyone at online communities to avoid this dishonest company.

I don't really understand all of the bad reviews. First Airbnb tells you of any cancellation policies so it is clear going in if you have to cancel you may not get a full refund depending on the policy. I have used it once to stay at a great place in Cabareta, Dominican Republic at a place called Casa Luna. The hosts went above and beyond in being great host family to my bf and me. We had a great time and would never have met them if we hadn't used the service. I would recommend using this site and I will use it again.

1) The owners descriptions are misleading to the point of being fraudulent. A "Home" is whatever they choose to define. I wanted an entire home, as advertised along with pics and a full description of all the rooms. Turned out the "Home" was a single bedroom and bath adjoined to another "Home".
2) Dealing with Airbnb is the absolute pits. Nothing get's done, no responses, just nothing.
3) Home owners don't let you off the hook. There's no way I could find to cancel a Request. Its up to the owner of the property. If they do nothing, you're stuck as you can't make another Request for the same time period. I spent 3 days waiting for the owner to Decline. After that I tracked them down and, still, nothing has been done.

Given the amount of funds involved in any single transaction, Airbnb has a very long way to go before it could be considered a useful service. As it stands it appears the property owners are annoyed at the fees charged and the users with the service provided.

I agree with this person. When you can't deal directly with the owner it makes you vulnerable to many fraudulent aspects. Many of these people are just dishonest about their properties. They call them luxury when the building is fifty or sixty years old, the concrete is cracking etc. The front web page for the property shows some low price, then when you click on it, suddenly the price changes. There are many extra fees that aren't listed and suddenly you're asked to pay far more than you originally were told. I won't book through these sites ever again. BBcanada.com has the best web site I've ever seen for booking a room anywhere across Canada. You can contact the owner directly, ask for more pictures, ask the questions you want answers to not what the website wants you to answer. Someone needs to open a site like that in USA and Mexico. I'd book through them any day and I don't have to pay a $30.00 fee to the website. MUCH BETTER SYSTEM!