AirbnbReviews 2,101

Horrible experience. First of all worst customer service ever and they are not helpful at all.
We had to cancel our reservation due to some work related issues. Before canceling we called host and explained her and asked if its ok to cancel the reservation at all. She was nice and explained us that her cancellation policy is moderate and we will not get Taxes and cleaning fees(around $60) back. And we will get some amount directly from Airbnb and some we'll have to request to her through. So we did exactly what she said.
We paid $282 total and at the time of cancellation we got $107 immediately from airbnb(as she told us) and we got the option to request $114 from the host(as she told us). But we never got the $114 back. She made so many stories that she really wants to give our refund but she never got any refund request from airbnb. And Airbnb people said the host isn't responding to their calls or emails and they cannot process refund without Host's confirmation.
So long story short after talking to her and airbnb for a week they got back to us saying that Host has refused to refund any amount and they can not do anything!
We have all the emails and text messages from her and Airbnb but we never thought you can fraud people openly.
FYI the dates we cancelled someone else booked those dates(we saw the comments from the Guests).
Lesson learned for $175 that don't ever use Airbnb again. Rather pay little extra for some decent hotel.

We had a number or problems with AIRBNB. First the rental. We stayed at 161 Moonhill Ln, Boalsburg, PA near State College PA for a weekend. This house was quite expensive at $ 1800 for the 2 days, Actually check in at 5:00 pm Friday and check out at noon Sunday), so more like 1 1/2 day. We are non smokers and this was a non smoking required house. The owners are smokers though and were staying in the basement smoking the entire time. All the rooms smelled like smoke and we could not sleep well. The home was very dusty and dirty. You cannot leave a review on the property without the owner consenting to reviews, so no reviews can be trusted. 2 months later I have 6 charges in excess of $ 6800. 00 from airbnb. I contacted them and they said they were fraudulent but were unable to credit my account. My credit card company has credited our account but it sounds like this sort of thing happens often with this merchant. Avoid Airbnb art all costs. You may get lucky or have an experience like ours.

We stayed in Prague for 5 days, Lake Como for 3, Pistoia for 4 and Greve in Chianti for 4 with very good accommodations via AirBnb. The apartments were as described and the hosts met us every time. The communication with AirBnb and the hosts was excellent.

Our last apartment in Rome didn't work out as well as the others. The host met us and was helpful but his toilet would not function properly. He fixed it once but the second time it stopped up and would not flush was too much for us and we left for a hotel. The host offered other accommodations but we were done.

My real disappointment is with AirBnb. They pestered us as soon as we left one city for reviews. We did them. It was easy to be positive. Their tease is that we could read our hosts' review of us once we completed our reviews. We really had little concern for our hosts reviews of us but we did read them with no surprises. My wife and I are in our sixties so we are not much trouble. However the last review was half positive (our host did try and we liked the apartment next to the Vatican) but the plumbing failures were too much for us and a negative narrative in the review. AND it has not been published a week after I wrote it. The positive reviews that I wrote were published quickly. I hesitated to write a negative review but i felt I owe more to my fellow travelers than to my host. I am disappointed in AirBnb for not publishing my review quickly!

We were excited to try out AirBnb for a rare getaway, and we reserved a place that had good reviews months in advance. Less than two weeks prior to the trip, our host requested a "change", which turned out to be more money, and threatened to cancel if we didn't agree to the higher price. Airbnb help desk agreed that this was against their policy, but when the host did indeed cancel, there really isn't anything they can do but offer another place (more expensive and needless to say I was leery of trying another "host"), or give a full refund. This was my first and last experience with them. There isn't even a way for me to leave a review for that host. We got a full refund and booked a hotel - well worth the peace of mind.

This large apartment was very appealing from the pictures on your site. It had many amenities and enjoyed views of the cities from its top floor location. It was very handy to the Metro at Denfert-Rochereau and was close to many markets for open shopping. A few weeks before we were to arrive we were emailed that the elevator was broken - not broken when we booked. Then we arrived to find it still broken and we walked up our luggage 4 flights of stairs to find that we were locked out. The hidden key was nowhere to be found. Luckily one of the group spoke French and by looking through all the materials we found the cleaner's phone number as the landlady lives in NYC. She spoke to the cleaning lady on the phone and the cleaning lady told her she had the only key and she was not even told we were coming. Meanwhile we phoned the landlady in NYC to find her saying that the cleaning lady should have left the key. Regardless, after waiting for the cleaning lady to arrive (2.5 hours later) we did get in. No heat, no hot water, the apartment had not been cleaned. It was not well kept and many items were either broken or missing. The location was fine, but for an accomadation it was awful and most disappointing for Airbnb.

WARNING Preciosa casa independiente con jardín HOST ELSISA

Watch out for:
Preciosa casa independiente con jardín
Albufeira, Faro, Portugal host is Elisa. Has photo with partner in pic.

This sight looks great and convenient at first.

The apartments are not monitored and very rarely look like the photos, from the reviews I see here it is not only me.

We rented a place that was not fit for a dog to live in, the owners were living in a caravan in the garden, the place stunk the furniture and bedding was crawling and looked around 30 years old, there was no pillows and the bathroom metals where all rusted.

Also the hot water lasted less than a minute and a half.

Awe ended up sleeping in the car and leaving the dogs in the house.

This is not a professional service and standards are not monitored, which gives people the chance to rent out s**t holes.

Ive been renting out 1 room in my townhouse for nearly a year. I think it helps that im home a lot so that keeps guests respecting my house.

I personally havent had any major issues with guests. Definitely some disrespect at times though.

Heres a list of the good and bad. Judge for yourself.

Good.

You get extra money whilst still having many nights to yourself. Im not getting as much as i would with a tenant though.

On your holidays you can keep the house to yourself

You get to meet people from all walks of life. You get to hear some very interesting tales.

Bad.

A serious lack of common sense in some guests. Things you think are obvious and a given, wont be understood at all by some guests. It will surprise you. An example, 1 woman left her electric blanket on every day and night of her stay. Guests will leave lights on day and night whether theyre home or not.

As a single woman ive had an issue with a pushy aggressive male who stayed.

Guests may not be honest about what they damage but ive been pretty lucky.

If you want to sign up, use this code as a thanks to me for my review and you"ll get $50 from airbnb with your first rental.

Sign up for Airbnb and get $50 AUD off your first adventure. Heres my invitation link: https://www.airbnb.com.au/c/jodiem299?s=39

General tips.

Make sure you have a welcome manual including do's and donts. Written down its easier to say it was clear and avoids confrontations.

Create self check in. Itll free up your life.

Have local information available. Best restaurants, local walks, public transport info etc.

Hope this helps you

After my first AirBnB guest completed his stay, I started looking for my payment. AirBnB said I needed to set up a payment method (I had done this a week prior with Payoneer). I tried several times to add Payoneer on the AirBnB site, but each time was taken to the login site for Payoneer. Customer service wasn't helpful at all, they simply told me " you need to add a payment method." Now over a week since my guest left and I have not been paid.

AirBnB is obviously holding the money and investing it in interest paying securities while screwing hosts by not making timely payment. I wanted to love this company but not getting paid is a pretty big deal.

Never using Airbnb again. STAY AWAY FROM AIRBNB!

This guy approved my reservation around 12 pm on may 7,2017. He asked me if I can come at 5 pm so he can wash bed sheets. He never mentioned if he needs me to send any type of ID. So I arrived there at 530 pm with my stuff. Then he started to ask for my passport upon arrival. I asked him why he needs my passport. Then I asked him if my drivers license or health care card would be fine he said no he wants to see my passport. I feel like he didnt want to see my ID instead he wanted to make reasonable excuses in order to cancel my trip on arrival. He also asked me if he can see my credit card and take a picture of it. So I gave him my University card with photo on it and my drivers licence with home address, name and date of birth. I even told him that I can show him my health care card but he refused again. I feel like he was predetermined to cancel my trip on arrival. I feel like this was type of discrimination when he saw me at the door he didnt want me in even though I showed him multiple IDs. I have used airbnb for many times I never had a host who has asked for my ID upon arrival. This feels like discrimination because he wants certain type of ethnicity to come into his house. As you can see reviews on airbnb he has canceled others trip too on arrival. He was also drunk and was holding beer in his one hand. I feel host should not be in situation where he or she is drunk and is not fully capable of taking right actions at the moment. It also puts the customer in very uncomfortable situation when he or she sees that the host is already drunk. Airbnb is hell to deal with. His listing was back up again after two weeks and all the bad reviews on his listing where all deleted after two weeks. I cannot believe this. Airbnb does not care about any human being, all they care is money in and money out. STAY AWAY FROM AIRBNB!

Here is the link of the host.
https://www.airbnb.ca/rooms/*******

Poor customer service. After a last minute cancellation of the accommodation (literally the night before travel), Airbnb was unable to help us find alternate accommodation, resulting in the costly cancellation of our trip. Airbnb offered a small coupon in recompense, but the coupon was tailored to Airbnb's convenience rather than attending to the needs of the customer who was so poorly treated. I have requested that my profile be deleted and will be using HomeAway or Housetrip (great for Europe) or a search site like Tripping in future.

Errible company. Our Family vacation for 14 people was cancelled 3 weeks before the trip to a very popular destination. Neither air bnb or the host cared and we barely even got an apology. There was one house left in our destination city for our dates, but it was too expensive and air bnb would not help us. We got a big FU and a $200 voucher. What a joke.

This is the peach of a host that cancelled our trip, offered to help us find another place, and then would not respond to us.

Https: //www.airbnb. Com/users/show/*******

I listed two of my homes on airbnb less than one year ago. Since that time my account was hacked, I was not notified by airbnb that this happened but only found out when I could not log in to my account. I missed bookings due to this issue and as a result lost money. I spent hours of my time on the phone over the past two months trying to have this resolved and get input from their "trust and safety" team to no avail. I never received any email communications from airbnb and though I changed my login password several times I was repeatedly locked out of my account. Airbnb cannot explain what happened and they say there is no error showing on their end yet I am repeatedly locked out of my account. Today for the last time I called airbnb to try and reset my password, since I was not receiving their emails in past phone calls I have been given a temporary password to log in, Chris the representative "helping" me today was unwilling to do that so I asked for my account to be closed. He claims that he did in fact close it but there is no way for me to know for certain, I did get a ticket number but to verify the account is closed I would need to call them once again and present this ticket number wasting yet more of my time. This business is horrible, the lack of customer service is astounding not to mention the safety of any information on their website. My account was hacked and not one word came from airbnb to warn me that my pertinent contact information and payout method was changed. I will no longer do any business with this company and strongly caution anyone from using this site.

Had a booking canceled on me and used the transferred refund to book ANOTHER place but had to cancel that due to the host being shady and having no pictures of himself or his property. Called customer service to expedite the refund because my trip is in 3 days, and was told that the rep was going to call my bank to confirm the refund. Called again later and was told that this was not their policy. Was blatantly lied to and misinformed. No one has their $#*! together at Airbnb HQ.

After several Airbnb bookings, they refused to rebook, claiming I was using a different debit card. I was not and the last 4 digits of the card had not changed. Then they put me into verification and demanded that I provide them with bank statements showing former payments, which would have involved the card they said I was no longer using. This made no sense to me, but I am not going to be allowed to use their service again, because I will not comply. They have no legitimate use for my banking information. I explained my concerns several times, but they ignored me.

I have stayed in 5 airbnb's now and all but one had problems. Either smoking, not clean enough, no toilet paper, one guy even had a party while we were there and were making noise until 4am. Now I realize part of it is that I like my privacy, quiet time and things to be really clean so I gave airbnb another chance and rented an entire apartment. Everything was fine in this apartment until we flushed the toilet for the first time and a horrible sewer smell started to fill the air. The host was completely aware of the problem too when I emailed him about it.

Unless airbnb is the only way you can afford your trip it should be avoided at all costs.

As sometime guests of Airbnb, my husband and I decided to try hosting with them. We officially began our business relationship in August 2016 with their successful transfer of $. 01 into our bank account. We had 2 guests stay in April for 2 nights. It was a very pleasant stay for our guests (they gave us a lovely review and 5 stars). Hosts are supposed to be paid 24 hours after guests check in, so I was surprised when I did not see funds transferred. I called Airbnb and they told me I never gave them a pay-out method. We re-sent our bank information and had another penny successfully transferred. The next day they informed me that I never set up a payout method. One rep informed me that they were running random security checks on new accounts, another rep asked me, "don't you know it takes15 days to receive payment?" That was the first I heard of that! There are many complaints about delayed payments from Airbnb but since they are so scattered across so many forums, there appear to be less than there actually are. To add insult to injury, they never posted the 5 stars from my guest, which as a new host is vital to my business. Another call and another customer rep stated that she needed to speak with a "special team" before my stars could be displayed. Airbnb never apologized for the payment delay. As a household name, they are indifferent to the very people that make their business possible. It appears that 5 phone calls, multiple emails, a tweet and responsive action from the Better Business Bureau did the trick! I was paid, 11 days after my guest checked in: as far as the stars, they remain celestial.

I am an owner and I have been renting my flat for over 1 year through their rubbish website. My house is great, it has been recently renewed but unfortunately Airbnb made it a disaster due to some crazy guests who just because they´re on holiday they believe they can break anything and do whatever. Well, every 2 or 3 months I have the bad luck of receiving some guests who break furniture and other objects in the flat. Although I charge 300 Euros deposit, I never see that money. The value of the broken objects in my flat since last year is over 1000 euros, but Airbnb never responds to our complaints. I sent them bills and every possible proof with the broken items and they never assume responsability. There is a certain agent in charge with these cases, called Darragh who is the most unpolite, bad educated agent I have met in my life. They don´t even want to get to a negociation: for example I pay half of the damage, the guest pays half. No! So, I tell you people: booking through Airbnb can be a nightmare, but beeing an owner is even worse. It is not worth it because this company is not honest and doesn´t respect the customer. I only had 5 stars reviews in my profile and they refused paying me the damage made by a guest who had never rented on their webpage. Not only they are tricky, they are also stupid because they prefer this kind of customer.