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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.
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As a member of Agoda, just saved 6% on booking of The Southbridge Hotel in Singapore over best rate I could find elsewhere, and it only took a couple minutes. I always check the competition but invariably book with Agoda when traveling in Asia. First class operation.
Your service surpassed even the reception at the hotel - this is one of those time I rather deal with a phone gadget than come face to face trying to extend my stay for another day - no emotion involve and I could easily get this done in 2 minutes tops - GO for AGODA
Agoda facilitates booking at the most efficient time. For many years, Agoda has always been reliable and dependable
Only problem so many to choose from which is a great thing, so took a while to figure out which one wanted.
After many many hours of trawling sites - found a truly superb offer for my hotel choice with a total cost of less than any other site even after discounts were applied. Quick and painless!
When I was making the payments, the payment page will suddenly goes error
Agoda could make room bookings more pleasant by putting a description of all the bedroom photos shown. Sometimes, the standard room and deluxe look the same from the photos posted. In this way, we know exactly what we are getting. Also, very important is description of facility; I had an experience where the all hotel rooms do not have a small refrigerator; I would expect all 3-star hotels and above should have a small refrigerator. If there's no refrigerator in the room, it MUST be highlighted on the facility listing.
No doubt the best website and i will never ever use any other website. It has the best insider deals and discounts. I been a member for a while and i am very satisfied. Thank you Agoda
With Agoda.com 's easy cancellation and payment policies it becomes much easier to pre plan your vacation as you pay later and no cancellation charges are charged unto a particular date. Thanks to Agoda, booking is much user friendly.
Quick search, found a room, happy with price, important to have a restaurant on-site due to late arrival and early departure. Not needing it until end of April... will let you know what we think.
A simple to use hotel booking site who still appear to offer the best deals on cheap prices for luxury hotels
Agoda gives great hotel choices and updates you on discounts.
Cancellation process was easy, no hassle and really Free!
Booking with and using Agoda is so easy.
I have used this site many times and trust their filtering and appreciate their accommodation suggestions and options.
I will continue to book online with this process as I have yet to be disappointed with any of the businesses with whom I have booked or had any issues following my use of this website.
When you're on a good thing stick to it!
Have been using for years... Good best to get great deals. Fast and accurate, but the points expires very fast.
Booking was easy and quick and I would book this hotel again.
Quick and easy.
With offers for upgrade to better room too.
Have used Orbitz and Kayak was pleasantly surprised to find an easier site to navigate with deals that rival other major search engines. Plan to use them in the future!
I delight to recommend the friends to this web-side for hotel booking service in the near future. Easy and very effective
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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