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Agoda

2.5

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Agoda Reviews Summary

Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.

service
802
value
764
shipping
349
returns
464
quality
660

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Australia
1 review
0 helpful votes
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Ready for bali
March 23, 2016

So happy to book my holiday. Agoda was so easy to use book now pay later what a get ideas to have

Date of experience: March 23, 2016
Singapore
1 review
0 helpful votes
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Ease of Use
March 23, 2016

Easy to use site for booking and cancellation. Good job Agoda!

Date of experience: March 23, 2016
Viet Nam
1 review
0 helpful votes
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Appreciation!
March 23, 2016

I always can find a room for my trip on this site..

Date of experience: March 22, 2016
Colorado
2 reviews
0 helpful votes
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Great Website
March 23, 2016

I've used this site multiple times. It is so easy to find hotels and book them. Even for large groups. Highly recommend!

Date of experience: March 22, 2016
Malaysia
1 review
0 helpful votes
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Good Insider deals
March 23, 2016

Agoda has Insider Deals for registered members. As a member, when I signed into their booking website when making a hotel booking, I do get a lower/better discount than what is normally quoted on their booking website... not all hotels though... but most of the hotels.

Date of experience: March 22, 2016
Malaysia
1 review
0 helpful votes
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Promising Agoda
March 23, 2016

A very reliable web to access hotels in the world. You name it you got it.

Date of experience: March 22, 2016
Philippines
1 review
0 helpful votes
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100% satisfied with the service and convenience. Great deals!

Date of experience: March 22, 2016
Australia
1 review
0 helpful votes
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Easy Peasy
March 23, 2016

I'm back to Agoda after a long stretch of no travel.
Easy site to use, clear and concise.
Prices are competitive

Date of experience: March 22, 2016
Thailand
1 review
4 helpful votes
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Awesome
March 23, 2016

Every hotel has things you can complain about including S-Box... but I think this is one of the best values anywhere in the world. Rooms are probably the smallest you've ever seen unless you've stayed in a capsule hotel in Japan. However the architect is a genius... very very efficient... I'm always surprised at hotels that advertise they have the biggest rooms. Who wants to be in the room. Hey Hey it is Bangkok... you should be out hustling business... out exploring... out eating... out drinking... in a temple praying... or meeting a new friend. You should not be hanging out in the room. My room had oversized Samsung tv that worked better than most in hotel rooms... internet actually worked and with decent speeds. Breakfast was a step up from a continental... heavy on the pastry and bread side... nicely done, but I would prefer more fruit. Cool design... friendly staff... awesome location.

Date of experience: March 22, 2016
Bangladesh
1 review
0 helpful votes
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Excellent
March 23, 2016

It's very secure as well as very easy. Obviously the rates are competitive compare to other sites.

Date of experience: March 22, 2016
Canada
1 review
0 helpful votes
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I've been using agoda for a few years and have gotten many great deals and never had a problem

Date of experience: March 22, 2016
India
1 review
0 helpful votes
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Excellent
March 23, 2016

Simple and easy to book best hotels.
Highly recommended...

Date of experience: March 22, 2016
Singapore
1 review
0 helpful votes
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No time and no venue restriction can access it at all time to check out my travel venue, ongoing or special promotions

Date of experience: March 22, 2016
Singapore
1 review
0 helpful votes
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I always book my hotel room via Agoda.com. It's just simply convenience with all the essential details provided to make your selection simple!.

Date of experience: March 22, 2016
India
1 review
0 helpful votes
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For booking hotels Agoda offers the best choices. It is easier to scan through hotels on Agoda site.

Date of experience: March 22, 2016
South Africa
1 review
0 helpful votes
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INCREDIBLE SERVICE
March 23, 2016

Exceedingly fast and efficient booking service for top-notch destination at a much-reduced price - HIGHLY RECOMMENDED!
KAREN B, JOHANNESBURG, SOUTH AFRICA

Date of experience: March 22, 2016
India
1 review
0 helpful votes
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Check out details
March 23, 2016

The details are not clear with respect to check out time ie., whether it is 24 hrs from check in or some thing else

Date of experience: March 22, 2016
MP
1 review
0 helpful votes
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KEEPING IT SIMPLE!
March 23, 2016

EXTREMELY USER FRIENDLY. LOVE HOW SIMPLE AND EASY IT IS TO BOOK A RESERVATION. NO ISSUES UPON ARRIVAL AT THE HOTEL. LOVE THE BREAKFAST PACKAGE. BEEN USING AGODA FOR YEARS AND VERY SATISFYING. ONE YOU CAN SURELY TRUST.

Date of experience: March 21, 2016
Thailand
1 review
0 helpful votes
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Erawan is amazing. Beautiful clean rooms just steps away from the perfect White Sand Beach. Huge breakfast buffet that changes daily... really tasty! Staff are always smiling and ready to help with anything. Henry and his team make a huge effort to make your vacation as best as possible. We will definitely be coming back to Erawan! We LOVED our stay here!

Date of experience: March 21, 2016
Maine
1 review
0 helpful votes
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Agoda service has been great, However they need there online date amendment option to work properly.
Attempted to use many times un-successfuly

Date of experience: March 21, 2016